OPTIS Product Options, Variant
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I really wanted this to work smoothly, but my experience has been quite frustrating.
I built a custom solution myself because managing preorders through the app was very time-consuming. For every product variant, I had to manually set things up just to show “preorder” when stock hits zero. If you have a large catalog, this becomes extremely difficult to manage.
A simple automation — like automatically switching to “preorder” when variant quantity is 0 — would solve everything, but unfortunately, that functionality is still missing. I even upgraded to the platinum plan expecting better support or features, but nothing really changed.
Another issue is with the “Buy with Shop” button. Instead of directing users to a sign-in page first, it sends them straight to checkout, which disrupts the normal customer flow and creates confusion.
In the end, I had to fix everything on my own. I appreciate the idea behind the app, but it still lacks some basic, essential automation features that would make it truly useful for store owners handling multiple products.
Hi Annam Ahmad,
First, regarding the preorder functionality: we completely understand your expectation for automatic switching when inventory reaches zero. However, this type of workflow falls under a more specialized preorder system. As mentioned in our previous conversations, our app focuses on product options and customization, and while we can help adjust the display (e.g., showing preorder on Add to cart button), full preorder automation typically requires a dedicated preorder app. We did our best to support and provide possible workarounds, but we understand it didn’t fully meet your needs.
Regarding the “Buy with Shop” button, we didn’t receive any report about this issue during your usage. In most cases, our app follows Shopify’s default checkout flow and does not override or alter the behavior of accelerated checkout buttons like “Buy with Shop.” Had we known earlier, we would have been more than happy to investigate and assist further.
We’re sorry that the app couldn’t fully deliver the experience you were expecting. That said, we’re glad we were able to provide a solution and compensation during the process.
Your feedback is valuable to us, and we’ll continue improving the app to better support merchants with more advanced needs in the future.
Best regards,
OPTIS team
Great app with plenty of advanced features that will take your store to the next level. It gives you a lot of flexibility and control over product options and variants. The support team is also very responsive and helpful — they quickly understood our issue and offered to fix it directly on our store. Highly recommend!
Thank you so much for the fantastic review! ⭐️ We’re thrilled to hear that the app’s advanced features are helping you gain more flexibility and control over your product options and variants.
It’s also great to know that our support team could quickly understand your issue and assist you directly. Providing responsive and helpful support is something we always strive for.
We truly appreciate your recommendation and your support. If you ever need anything else, feel free to reach out - we’re always happy to help! 😊
Great app for helping us with our product personalisation options and creating a new way to display add ons, with a super responsive and helpful team who are always on hand to help no matter what time or day
Thank you so much for your amazing review! 😊
We’re delighted to hear that the app is helping you with product personalization and creating a better way to display add-ons - that’s exactly what we aim for!
It also means a lot to know our support team has been responsive and helpful whenever you need us. We’re always here for you, no matter the time 💙
I don't normally write reviews, but this one is worth it. OPTIS Product Options turned out to be an excellent application. It is simple, works just as it should, and any minor changes I required were simple to do. The pricing is spot on. It feels fair and provides exceptional value without reducing your revenue.
What particularly impressed me was the level of service. They didn't simply help me make the changes I desired; they also offered enhancements to make the layout and flow better for my consumers. I've never received such excellent Shopify assistance before. They were speedy, pleasant, and truly interested in assisting me with the best possible setup.
If you’re looking for a product options app, this one is absolutely worth it. Five stars from me.
Thank you so much for taking the time to write this - it really means a lot to us! 😊
We’re so glad to hear the app has been simple to use and working exactly as you expected, and that the pricing feels fair and valuable for your business - that’s something we always try to get right.
Your words about our support truly stand out to us. It’s great to know that the team could not only help with your requests but also suggest improvements to enhance your store’s layout and overall experience. That’s exactly the kind of support we aim to provide.
If you ever need anything or want to explore more ideas, we’re always here to help! 🙌
So far so good! This app allows me to now have customers attach reference photos to better help me to create custom art. Total game changer in my line of work
Thank you so much for your review! 🌟 We’re thrilled to hear that the app is helping your customers attach reference photos and making a real difference in your custom art process.
It’s amazing to know it’s been a game changer for your work! If you ever need any assistance or have ideas for new features, we’re always here to help.
Everything works perfectly! The app is very flexible and integrates seamlessly into our product pages.
What really stands out is the support — absolutely outstanding. They responded quickly, understood exactly what I needed, and implemented all requested adjustments (even on mobile) without any issues.
Highly recommended if you’re looking for a powerful and customizable product options app with top-tier support.
Thank you so much for your amazing review! 🌟 We’re thrilled to hear that everything is working perfectly and that the app fits seamlessly into your product pages.
It truly means a lot to us that you highlighted our support team - we always strive to understand our users’ needs and provide quick, effective solutions, so your feedback really makes our day.
If you ever need anything else or have more ideas to explore, we’re always here to help!
The application is clear. For a self-taught person like me, it is a little harder to navigate what and how to do correctly so that everything is as it should be. I see the language interface as a great advantage. There are not many applications that support the Czech language. Thank you to the entire team, Lin, Lina, Katlyn and Christine for the patience they have with me.
Thank you so much for your thoughtful review!
We completely understand that getting started can feel a bit challenging, especially when you’re learning everything on your own - so it truly means a lot to hear that our team could support you along the way. We’re also really happy that the Czech language support has been helpful for you!
I’ll be sure to pass your kind words to Lin, Lina, Christine, and the rest of the team - they’ll be so glad to hear this 😊
If you ever need anything else, we’re always here to help. Thanks again for your support!
I’ve had a great experience using OPTIS Product Options. The app itself is very flexible and makes it easy to customize product options exactly how I need them.
What really stood out, though, is their support team. They are incredibly responsive, helpful, and willing to go the extra mile to solve any issue quickly. Every time I reached out, they handled things professionally and efficiently.
Highly recommend this app to anyone looking for reliable product customization with top-notch support!
Thank you so much for sharing your experience! 😊 We’re really happy to hear that the app has been flexible enough for you to customize product options exactly the way you need - that’s exactly what we aim for.
It also means a lot to know that our support team stood out to you. We always try to respond quickly and go the extra mile whenever possible, so it’s great to hear that you felt supported every time you reached out.
Thanks again for your recommendation - we truly appreciate it, and we’re always here if you need anything! 🙌
Their support is phenomenal ie. super responsive and willing to make enhancements. Once you grasp the basics of the app it is very quick to configure & really quite logical. I am now using this instead of my previous product option app & after a few weeks it's going really well. Definitely recommend 110%.
Thank you so much for your amazing review! ⭐
We’re truly happy to hear that the app has been working well for you and that our support team could assist you along the way. It means a lot to know that once you got the hang of the basics, the setup felt quick and logical for your store.
We really appreciate you choosing our app and recommending it so highly. If you ever need any help or have ideas for improvements, please feel free to reach out anytime - we’re always happy to assist! 😊
I was hoping the image swatch size could be made larger and the chat feature allowed a team member to help me do this within seconds. Very hepful and improved my website experience.
Thank you so much for the great feedback! 😊
We’re really glad to hear that adjusting the image swatch size was quick and that our chat support could help you right away. It’s always our goal to make improvements fast and seamless, and we’re happy it had a positive impact on your website experience. Thanks again for your support! ❤❤
