Product Options Variant Option
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What a mess . . . . I change a setting in the options then save - and it doesn't save! It takes me at least 2 - 6 times of adjusting the setting and saving before it actually saves.
Dear,
Please accept our apology for your experience. The Product Options app has been published recently, so it could lack some compatibility. Our team is trying to integrate features between 2 apps.
We've sent you an email via sales@bsscommerce.com. If you can give us a chance, we can assist as far as we can if we have any helpful information.
Hope you can sympathize with us!
Best regards,
BSS Commerce Team.
For the most part I would recommend this app. It did not work "out of the box" for me, and we had to go back and forth via email to get the features to work (they were very responsive and asked for some admin privileges to get it working).
They did ask me to leave a review in every single email they sent, and continued emailing me to ask for a review long after my problems were fixed. They are one of the few apps that did what I needed for free however, so I guess that's the trade off.
Thank you for your 4★ review!
We're glad to hear that you found the app useful and that our support team was able to help with any issues you encountered.
We are grateful for your support and for taking the time to share your experience.
Discount codes do not work when utilizing this service. We are super disappointed and have lost sales because customers couldn't make it work.
So sorry for the inconvenience you faced with our app.
You seemed to uninstall our app already but we haven't got the chance to support you yet. It would be great if you can reinstall our app again on your site and we will for sure assist you our best to improve your experience with the app.
Looking forward to working with you again!
Perfect service, the technicians are very reliable. The function of the app is very powerful, and it perfectly solved our problem! 5 star praise!
Thank you so much for your 5 star rating!
We appreciate your kind words and are delighted that our technicians were reliable, our app was powerful, and was able to solve your problem.
Thank you for your 5 star praise!
I have used this app for 2 different websites. Jonas is absolutely amazing & is so helpful. Like most companies/apps, if it is a weekend & I have any questions, I often won't hear from anyone until Monday. I say this for anyone to keep in mind if they need help on a Saturday to understand you may not hear from someone until the weekend is over. I give them 5 Star service when it's Monday-Friday. However, it's very rare that I need to contact them. It's only in the beginning where I had more questions & needed help. As time goes on, I don't need to contact them very much now that things are set up. Since I've downloaded the app, I've seen so many upgrades & changes, which really gives me confidence that even though they are new, they are focused on improvement. I could go into so many specifics & details on how Jonas had helped me but I feel like my review would be so long & not relatable. The best I can say is that I've used all the features BBS offers & I've had the most complex questions. Sometimes I would even ask about adding tiny features that I didn't think were even possible, BBS found ways to make it happen within 8 hours. I highly recommend this app!
We hope that you will keep supporting our app in the long term.
Don’t forget to reach the team at sales@bsscommerce.com anytime you are in need.
Cheers!
The app didn't work for our fulfillment software needs, but the devs were great at helping me with everything I needed in a timely manner.