OPTIS Product Options, Variant

OPTIS Product Options, Variant

Reseñas (1.377)

Calificación general
5
Recuentos por nivel de calificación
  • El 98% de las calificaciones son de 5 estrellas
  • El 2% de las calificaciones son de 4 estrellas
  • El 0% de las calificaciones son de 3 estrellas
  • El 0% de las calificaciones son de 2 estrellas
  • El 1% de las calificaciones son de 1 estrellas
13 de noviembre de 2023

Excellent customer service! App needs some more features like effects and other variants for color swatch. Overall 4/5. Customer service 5/5!

PressMark
Finlandia
3 meses usando la aplicación
OPTIS (by BSS Commerce) respondió 20 de noviembre de 2023

Thank you so much for such a valuable review.

It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" and our agents will be right there.

Wish your business all good!

1 de noviembre de 2023

We make personalized pet ID tags so it's important for us to collect personalization details from customers when they make a purchase. BSS Product Variants Options app is easy to install. The option fields created seamlessly match the looks of our theme. Although we had problems with showing the options/variants in the cart in the beginning, it only took one email for BSS to understand our problem and they fixed it within the same day! Special shoutout to Emma who guided us through the process in a very professional manner.

Bashtags
RAE de Hong Kong (China)
3 días usando la aplicación
OPTIS (by BSS Commerce) respondió 10 de noviembre de 2023

Thank you so much for your 5 star rating!

We really appreciate the kind words about our app. It's always great to hear how easy it was for you to install the app and create product variant options.

Your positive review means a lot to us. Thank you again!

8 de noviembre de 2023

I recently integrated the 'BSS: Product Variants Options' app into my online store to enhance my product listings with custom fields. My experience has been nothing short of amazing, particularly due to the exceptional support and service provided by their team.

A special mention goes to Jennie, who was a cornerstone in ensuring a seamless experience. I faced some technical challenges initially, but Jennie and the tech team addressed these issues with remarkable efficiency and speed. Their response was not just quick; it was coupled with care and a personalised touch that is rare in customer service today.

The 'BSS: Product Variants Options' app itself has transformed how my products are presented. The ability to add custom fields easily has allowed for greater flexibility and a more detailed display of product information, enhancing my customers' shopping experience. The app is user-friendly and integrates seamlessly with my store, making it a valuable asset for any online merchant.

If you're looking for an app to add custom fields to your products, 'BSS: Product Variants Options' is the way to go. Not only will you be using a tool that greatly enhances your product listings, but you'll also have the support of an incredible team who are genuinely dedicated to your success.

Thank you to Jennie and the entire BSS team for your phenomenal support. Your hard work and dedication make a significant difference!

personalmoments
Reino Unido
2 días usando la aplicación
OPTIS (by BSS Commerce) respondió 10 de noviembre de 2023

Thank you so much for your kind words and your 5-star review!

We are so pleased that our team and Jennie in particular has provided you with an exceptional customer service experience. Your feedback is invaluable and we are so delighted that the app has transformed how your products are presented.

Again, thank you for your review - we are so grateful for your kind words and are thrilled to be able to help you in this way.

10 de diciembre de 2023

The app wasn't so helpful as it did not have the features I needed for my specific business...BUT the service was amazing! thank you Jenna for your patience!!

AYM Camps
Sudáfrica
2 meses usando la aplicación
OPTIS (by BSS Commerce) respondió 13 de diciembre de 2023

Thank you so much for such a valuable review.

It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" and our agents will be right there.

Wish your business all good!

23 de diciembre de 2022

Very well executed after some initial reticence to allow access as a collaborator (paranoia as always). Needed the positioning changed and couldn't get the app to add on the cost of the additional service add-on to the basket or show what the content of that addition was in the basket. June and Nguyen Tien from BSS have addressed all our issues within 24 hours of asking after our partly successful integration of the Product Options App successfully and looks like it does exactly what we need it to do. Thanks and apologies for paranoia

Baselayer Ltd
Reino Unido
2 días usando la aplicación
OPTIS (by BSS Commerce) respondió 27 de diciembre de 2022

Thank you so much for such a valuable review.

It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at sales@bsscommerce.com and our agents will be right there.

Wish your business all good!

19 de junio de 2022

DON'T download this app. So disappointed Shopify even allows this app. This app causes glitches when customers are ordering. Does not allow discount codes to be used, and literally works HALF the time on sales. I ran a sale for my customers and had to spend hours refunding them- because of this app, it would show the sale price in the cart, and when they went to pay change it back to regular price. Shopify's support team was fantastic, They had never seen this issue before and I had to converse with them for 2 hours until we found the result of the discount and sale glitch was this app. I spent over 24 hours setting up my website with this app, all for nothing. My time is worth alot, and this app was an utter waste of tons of my time. Also, this apps support team is terrible. Took them almost three days to get back to me, and their response was "it'll be fixed in a few months'' I get over 700 orders a month, and so many businesses do way more than that. An integration issue that takes months to fix means this app shouldn't even be here. This app shouldn't even be on the app store. I love shopify, but hate this app

Hot Headstalls
Estados Unidos
Alrededor de 2 meses usando la aplicación
OPTIS (by BSS Commerce) respondió 19 de junio de 2022

Update on January 2025:

- The app now works with all Shopify discount codes
- Glitches during orders issue resolved
- Improve support time

We’re committed to continuously improving the app and appreciate your input. Please feel free to reach out if you have any questions or need assistance.

8 de septiembre de 2022

This app didn't work out for us however Emma and Pham Ngoc Hoang and Jonas were really helpful in trying to resolve our issues.

Karen Mabon Ltd
Reino Unido
Alrededor de 2 meses usando la aplicación
23 de marzo de 2022

App is unavailable. hint:Invalid OAuth callback.---------------------------------------------------------------

Lenses
China
Alrededor de 2 meses usando la aplicación
OPTIS (by BSS Commerce) respondió 23 de marzo de 2022

Dear,

Kindly receive our sincere apology for your experience.

When we came back to work today, we immediately checked the issue and informed you from our email: sales@bsscommerce.com. The Email title is: "[Product Options by BSS] - Hope you give us a chance to make the app work well for you!"
Can you kindly check and allow us to fix your experience?

Thank you so much.

Best,

Product & Variants Options team.

17 de febrero de 2022

I am just implementing this app on a new collection on my jewellery website...with over 30 different gemstone options combined with different chain lengths and matt or polished finishes the permutations are vast. This app is a breeze to use and seems to work seemlessly. You can choose the products you want to add it to and give different options for different products. Extremely versatile. I do need an option for an add on price for a couple of the options so spoke to Emma at BSS help - apparently this option will be available shortly and still free. (Emma was super helpful). Loving it!

Annika Rutlin
Reino Unido
Alrededor de 22 horas usando la aplicación
OPTIS (by BSS Commerce) respondió 17 de febrero de 2022

Thank you.

We hope that you will keep supporting our app in the long term.

Don’t forget to reach the team at sales@bsscommerce.com anytime you are in need.

Cheers!

Product & Variants Options Team.

20 de octubre de 2022

I have installed this application on the websites I have administered so far. I had a hard time css the color options, so I contacted the support team, and Joy was a supporter who helped me. It was amazing, she support me well with the position of the colour options. She is one of the very dedicated, friendly, and knowledgeable facilitators I have worked with. I also want to thank the dev Nguyen The Huy - who is expert and can resolve things quickly as a Hawkeye in the Marvel hero group for solving my problem quickly. I thought it would be done in a couple of hours but he fixed them in just an hour. Now that the option is showing up well on my store, both in my PC and mobiles. Once again, many thanks to Joy and the support team! Great app!

SENSES HOME
RAE de Hong Kong (China)
Alrededor de 21 horas usando la aplicación
OPTIS (by BSS Commerce) respondió 12 de diciembre de 2022

Thank you so much for such a valuable review.

It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at sales@bsscommerce.com and our agents will be right there.

Wish your business all good!