BSS Product Options, Variant
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I recently integrated the 'BSS: Product Variants Options' app into my online store to enhance my product listings with custom fields. My experience has been nothing short of amazing, particularly due to the exceptional support and service provided by their team.
A special mention goes to Jennie, who was a cornerstone in ensuring a seamless experience. I faced some technical challenges initially, but Jennie and the tech team addressed these issues with remarkable efficiency and speed. Their response was not just quick; it was coupled with care and a personalised touch that is rare in customer service today.
The 'BSS: Product Variants Options' app itself has transformed how my products are presented. The ability to add custom fields easily has allowed for greater flexibility and a more detailed display of product information, enhancing my customers' shopping experience. The app is user-friendly and integrates seamlessly with my store, making it a valuable asset for any online merchant.
If you're looking for an app to add custom fields to your products, 'BSS: Product Variants Options' is the way to go. Not only will you be using a tool that greatly enhances your product listings, but you'll also have the support of an incredible team who are genuinely dedicated to your success.
Thank you to Jennie and the entire BSS team for your phenomenal support. Your hard work and dedication make a significant difference!
Thank you so much for your kind words and your 5-star review!
We are so pleased that our team and Jennie in particular has provided you with an exceptional customer service experience. Your feedback is invaluable and we are so delighted that the app has transformed how your products are presented.
Again, thank you for your review - we are so grateful for your kind words and are thrilled to be able to help you in this way.
Very well executed after some initial reticence to allow access as a collaborator (paranoia as always). Needed the positioning changed and couldn't get the app to add on the cost of the additional service add-on to the basket or show what the content of that addition was in the basket. June and Nguyen Tien from BSS have addressed all our issues within 24 hours of asking after our partly successful integration of the Product Options App successfully and looks like it does exactly what we need it to do. Thanks and apologies for paranoia
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at sales@bsscommerce.com and our agents will be right there.
Wish your business all good!
DON'T download this app. So disappointed Shopify even allows this app. This app causes glitches when customers are ordering. Does not allow discount codes to be used, and literally works HALF the time on sales. I ran a sale for my customers and had to spend hours refunding them- because of this app, it would show the sale price in the cart, and when they went to pay change it back to regular price. Shopify's support team was fantastic, They had never seen this issue before and I had to converse with them for 2 hours until we found the result of the discount and sale glitch was this app. I spent over 24 hours setting up my website with this app, all for nothing. My time is worth alot, and this app was an utter waste of tons of my time. Also, this apps support team is terrible. Took them almost three days to get back to me, and their response was "it'll be fixed in a few months'' I get over 700 orders a month, and so many businesses do way more than that. An integration issue that takes months to fix means this app shouldn't even be here. This app shouldn't even be on the app store. I love shopify, but hate this app
We're deeply sorry for your bad experience. We understand how important this discount code integration is for your business.
We are working with our developers to fix this core bug. Apologies for the trouble.
Kind regards,
Product & Variants Options team
This app didn't work out for us however Emma and Pham Ngoc Hoang and Jonas were really helpful in trying to resolve our issues.
App is unavailable. hint:Invalid OAuth callback.---------------------------------------------------------------
Dear,
Kindly receive our sincere apology for your experience.
When we came back to work today, we immediately checked the issue and informed you from our email: sales@bsscommerce.com. The Email title is: "[Product Options by BSS] - Hope you give us a chance to make the app work well for you!"
Can you kindly check and allow us to fix your experience?
Thank you so much.
Best,
Product & Variants Options team.
I am just implementing this app on a new collection on my jewellery website...with over 30 different gemstone options combined with different chain lengths and matt or polished finishes the permutations are vast. This app is a breeze to use and seems to work seemlessly. You can choose the products you want to add it to and give different options for different products. Extremely versatile. I do need an option for an add on price for a couple of the options so spoke to Emma at BSS help - apparently this option will be available shortly and still free. (Emma was super helpful). Loving it!
Thank you.
We hope that you will keep supporting our app in the long term.
Don’t forget to reach the team at sales@bsscommerce.com anytime you are in need.
Cheers!
Product & Variants Options Team.
I have installed this application on the websites I have administered so far. I had a hard time css the color options, so I contacted the support team, and Joy was a supporter who helped me. It was amazing, she support me well with the position of the colour options. She is one of the very dedicated, friendly, and knowledgeable facilitators I have worked with. I also want to thank the dev Nguyen The Huy - who is expert and can resolve things quickly as a Hawkeye in the Marvel hero group for solving my problem quickly. I thought it would be done in a couple of hours but he fixed them in just an hour. Now that the option is showing up well on my store, both in my PC and mobiles. Once again, many thanks to Joy and the support team! Great app!
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at sales@bsscommerce.com and our agents will be right there.
Wish your business all good!
What a mess . . . . I change a setting in the options then save - and it doesn't save! It takes me at least 2 - 6 times of adjusting the setting and saving before it actually saves.
Dear,
Please accept our apology for your experience. The Product Options app has been published recently, so it could lack some compatibility. Our team is trying to integrate features between 2 apps.
We've sent you an email via sales@bsscommerce.com. If you can give us a chance, we can assist as far as we can if we have any helpful information.
Hope you can sympathize with us!
Best regards,
BSS Commerce Team.
For the most part I would recommend this app. It did not work "out of the box" for me, and we had to go back and forth via email to get the features to work (they were very responsive and asked for some admin privileges to get it working).
They did ask me to leave a review in every single email they sent, and continued emailing me to ask for a review long after my problems were fixed. They are one of the few apps that did what I needed for free however, so I guess that's the trade off.
Thank you for your 4★ review!
We're glad to hear that you found the app useful and that our support team was able to help with any issues you encountered.
We are grateful for your support and for taking the time to share your experience.
Discount codes do not work when utilizing this service. We are super disappointed and have lost sales because customers couldn't make it work.
So sorry for the inconvenience you faced with our app.
You seemed to uninstall our app already but we haven't got the chance to support you yet. It would be great if you can reinstall our app again on your site and we will for sure assist you our best to improve your experience with the app.
Looking forward to working with you again!