OPTIS Product Options, Variant
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very bad commication.... they make things way to difficult and are nit willing to help
Thank you for your feedback! We’re really sorry to hear about your experience. We completely understand how frustrating it must have felt.
It seems there was some miscommunication around the discount application process, which may have made things more complicated than expected, and we truly regret that.
We’re working on improving this, and if you’re open to it, we’d really appreciate the chance to assist you again and make things smoother.
This app could have been so good for me and my shop but the fact that you have to pay in order for your customers to be able to select one option is just a rip off. That should be built in to the generic features. I wouldn't mind paying for this app, but basic things that others offer as a base they're charging for. Plus, I had to have developers fix certain things because it's not compatible with the theme.
We understand why this felt disappointing. Our app is designed to support a wide range of option setups, from simple to more advanced use cases, and some features are structured this way to keep the app stable, performant, and maintainable across many different themes.
That said, we hear your point clearly. Expectations around what should be included by default can differ, and your feedback helps us re-evaluate how we position and package these features moving forward.
We’re also sorry to hear about the theme compatibility challenges you experienced. Shopify themes can vary significantly, and while we work hard to support as many setups as possible, there are cases where additional adjustments are needed. Improving compatibility and reducing friction remains an ongoing priority for our team.
Your feedback is noted and helps us improve both the product and how we communicate its value more clearly.
Poor support for an otherwise great app. This app would be really great if the support would actually resolve the issues that come up with the app. Instead, the support team teases a solution, but doesn't actually cary it out, or does so only after multiple re-confirmations of the issue.
Switched to a paid model after attracting users to it's FREE plan then forces those users to pay if they want to continue using the product options already setup in their store. BAIT-AND_SWITCH. Avoid this app if you're looking for a subscription-free solution.
Just to clarify: when we moved to paid plans, we made sure all the features you had already set up remain free and working. Nothing was removed. The paid plan is only needed if you want to add new options in the future.
Best regards,
NOTHING WORKS!.
i've spend months adding the options on products and now everything is down. app glitches on a daily basis. option disappearing , showing on different products, prevents customers to add to cart and so much more. Last week only our sales dropped from £3000 per day to less than £1000 due to this issues.
DO NOT TAKE THIS APP IF YOU WANNA KEEP YOUR BUSINESS UP AND RUNNING
I’m truly sorry for the trouble you experienced. The technical issue that caused the glitches has already been resolved, and we’ve taken it seriously to make sure it won’t happen again. Thank you for continuing to support us after this. We really appreciate your patience and trust.
Best regards,
OPTIS Team
Unfortunately I need to change my review from 5 Star to 1 Star. Ill start by saying I used this app for almost 2 years and it seemed like a great app. I was one of the first adopters of this app before it even had paid versions. Being one of the first adopters I was given the opportunity to be on the top plan for very cheap. I feel bad for stores that are paying full price for this app as it is riddled with bugs that the tech team cannot fix. I asked for months to get these resolved through their tech team to no avail. I was lied to and stuck around with the app based on promises that never happened.
If you run a multi currency store DO NOT US THIS APP. The price of add-on items in carts DOES NOT, I REPEAT DOES NOT UPDATE. I had customers being over charged and undercharged based on this bug. If you use a SHOP pay button on your product pages DO NOT USE THIS APP. Your customers will not receive an Order Confirmation email with no way to send one after the order is placed. There are plenty more bugs but we will be here for days if I list them all. I was told over and over again that those bugs couldn't be fixed because of how "Shopify Works". They said Shopify needs to change something with its code for it work and there was nothing they could do, this was a lie. Iv changed options apps (shout out Easify) which do both these things perfect. This app needs to be completely rewritten to work with the direction Shopify has taken their code. The support team is good but the tech team is not. They will riddle your code with band-aid fixes and pretend they solved your issue. For example they just made it so carts clear if you change currency when I brought up this issue. They told me they "fixed" the currency issue but if you went to the checkout page and changed currency the add-on prices would still not update. Great fix by the OPTIS tech team, NOT. There are much better apps out there for way cheaper. DO NOT waste your time with this broken app.
Update on 02/26/2025:
We’d like to provide an update regarding the recent issues you mentioned:
1. Multi-currency add-on price not updating in cart:
This issue has now been fully resolved. Add-on prices are correctly converted and updated across all Shopify Markets - even when options are already added to cart. The total price now reflects the correct converted amount consistently for multi-market stores.
2. Shop Pay not sending order confirmation email:
We escalated this again to Shopify, and they confirmed it was an issue on their end. Shopify has since fixed it. Order confirmation emails should now send correctly regardless of whether customers use Add to Cart, Buy It Now, or Shop Pay.
We completely acknowledge the frustration you experienced, and as part of resolving the situation, we had already issued a refund.
We’re continuously improving the app to align with Shopify’s evolving infrastructure, and feedback like yours helps us do better.
Wishing you continued success with your store.
DON'T download this app. So disappointed Shopify even allows this app. This app causes glitches when customers are ordering. Does not allow discount codes to be used, and literally works HALF the time on sales. I ran a sale for my customers and had to spend hours refunding them- because of this app, it would show the sale price in the cart, and when they went to pay change it back to regular price. Shopify's support team was fantastic, They had never seen this issue before and I had to converse with them for 2 hours until we found the result of the discount and sale glitch was this app. I spent over 24 hours setting up my website with this app, all for nothing. My time is worth alot, and this app was an utter waste of tons of my time. Also, this apps support team is terrible. Took them almost three days to get back to me, and their response was "it'll be fixed in a few months'' I get over 700 orders a month, and so many businesses do way more than that. An integration issue that takes months to fix means this app shouldn't even be here. This app shouldn't even be on the app store. I love shopify, but hate this app
Update on January 2025:
- The app now works with all Shopify discount codes
- Glitches during orders issue resolved
- Improve support time
We’re committed to continuously improving the app and appreciate your input. Please feel free to reach out if you have any questions or need assistance.
Discount codes do not work when utilizing this service. We are super disappointed and have lost sales because customers couldn't make it work.
Update on January 2025:
- The app now works with all Shopify discount codes
We truly value your input and are committed to providing a better experience
Does not allow me to set product option inventory so that when a specific option is out of stock (say a blue handle) it will be grayed out.
Just to clarify - our app does support inventory-based options.
If a specific option (like "blue handle") is out of stock, you can make it grayed out by linking it to a Shopify variant.
Here’s our step-by-step guide to help you set it up: https://optis-options-helpdesk.crisp.help/en/article/how-to-use-assign-to-variant-link-stock-and-price-of-shopify-variant-to-option-value-1u73u86/
Who in their right mind would want your branding on their product page?! If it's free to remove why is the hassle of "contacting you"?! You are bored? Go outside and make human conections... Or you wan to upsell me something....
Hi Csinosan,
I’m sorry to hear about your recent experience and completely understand your concerns. Let me clarify a few key points for transparency:
1. Our app is completely free to use. The branding helps us reach more merchants and grow our service.
2. You can remove the branding at no cost. This option is clearly stated within the app, with no hidden fees.
As a small business, we work hard to provide value while staying transparent and ethical. Your feedback is invaluable, and I hope this explanation provides more context to our intentions.
