OPTIS Product Options, Variant

The application generally fulfills its intended purpose, however it keeps producing recurring errors, and we usually become aware of these issues only through customer feedback.
For example, a customer believes they have successfully placed an order, but the system does not actually add it.
Issues like this can happen every month.
I’m sorry, but due to the most recent problem, I experienced both financial loss and customer loss.
We should not have to constantly monitor your application to ensure it is functioning correctly.

I really wanted this to work smoothly, but my experience has been quite frustrating.

I built a custom solution myself because managing preorders through the app was very time-consuming. For every product variant, I had to manually set things up just to show “preorder” when stock hits zero. If you have a large catalog, this becomes extremely difficult to manage.

A simple automation — like automatically switching to “preorder” when variant quantity is 0 — would solve everything, but unfortunately, that functionality is still missing. I even upgraded to the platinum plan expecting better support or features, but nothing really changed.

Another issue is with the “Buy with Shop” button. Instead of directing users to a sign-in page first, it sends them straight to checkout, which disrupts the normal customer flow and creates confusion.

In the end, I had to fix everything on my own. I appreciate the idea behind the app, but it still lacks some basic, essential automation features that would make it truly useful for store owners handling multiple products.

*Updated 4/6/26
We have had to remove this app as it continues to pose issues for us in several ways. After waiting about 6 months for the tech support to help fix their issues, it's been left unresolved so we we will be using a new app going forward.

Issues experienced were with their uploader. Our clients would upload files and we wouldn't get them. Sometimes they did come through, sometimes they didn't. 6 months of sharing the issue and it's been 6 months of not fixing. We have tried to add new apps just for the upload feature because their options feature works good, but their app blocks the ability of other apps so we must remove this one.

Great Product and responsive assistance. Julie helped me remove branding and also adjust color of the features. Appreciate the quick help