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The app is great and I can recommend it in good conscience. The support can be reached quickly and was able to help me well.
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at sales@bsscommerce.com and our agents will be right there.
Wish your business all good!
5 Stars for the extraordinary customer service! I had a very "individual" request / problem and the dev team tried to fix it with code in my theme which wasn't possible bc of the theme I use. So they actually uploaded the code to their app's server. Thank you Nguyen Duc Duong for the great help! The customer support executive Josephine Dao was very polite and helpful as well, as she was the one that took my request to the dev team and did all the communication between the customer (me) and the dev team. I am delighted by this service and think its very rare to get that much personal help :)
I asked for help to resize the text box and Jonas did it almost immediately. Customer service is one of the best that i've encountered
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at sales@bsscommerce.com and our agents will be right there.
Wish your business all good!
Emma C. and Nguyen Duc Duong where extremely helpful when I needed assistance with a few layout changes. They where prompt, easy to communicate with and understood my needs and had it done in a timely manner! Customer services is a really big thing for me and I have left a few integrations because of that reason. I am so glad I had found this app! It's easy to use and does what I need plus having the top notch customer service really sets it apart! Thank you so much!
We hope that you will keep supporting our app in the long term.
Don’t forget to reach the team at sales@bsscommerce.com anytime you are in need.
Cheers!
I used this app for including an add-on option to some products. It’s been super easy to get setup and the customer support is hands down the best I’ve ever dealt with! They quickly fixed two issues I ran into for me and I couldn’t be more thankful!
We hope that you will keep supporting our app in the long term.
Don’t forget to reach the team at sales@bsscommerce.com anytime you are in need.
Cheers!
I really love this app! It’s free and highly functional. It’s also really easy to use. I got great support from Annie Tran, the customer supporter, and Ngo Viet Cuong, the tech guy. They answer me very quickly and fix the issue very well. I would highly recommend this app to everyone. It's a whole new level of functionality and customer support. Please give it a try and do not hesitate to contact the customer supporter for help. We will answer all of your questions and help you with any queries.
We hope that you will keep supporting our app in the long term.
Don’t forget to reach the team at sales@bsscommerce.com anytime you are in need.
Cheers!
I have used this app to add variations to product listings as shopify has limits of 100 variations. I am so happy I came across this its neat, simple and easy to use. The customer service is brilliant i reached out to them and they really helped me to solve the problem so quickly in less time. I am so happy that it has file upload as this is one of the features i was looking for and it wasnt easy to find every variation in one place. BSS Commerce has really helped with this. Thank you so much xx
We hope that you will keep supporting our app in the long term.
Don’t forget to reach the team at sales@bsscommerce.com anytime you are in need.
Cheers!
Customer service was perfect! Had great assistance with set up and installation! Would definitely recommend. Thank you
Thank you so much for your 5-star rating! We're so glad to hear that you had great assistance with your set up and installation and that our customer service was perfect. We really appreciate your recommendation and we're thankful for your kind words!
I was in need of an app to increase my options and flexibility for variants within my store as I found my variants in my theme to not be suitable. So I reached out to the Shopify forum and asked if there was an app available for this.
I was recommended this app Product & Variants Options.
This app at first appears confusing to use because there seems to be a lot of options on the menu on the left hand side.
However, once I’d had my induction call from the team they showed me how easy it is to use the app.
I found that it looks good too. I like the options it gives you within the app for swatches or a drop down menu.
It solves the problem I had.
Jena Nguyen is very attentive when it comes to customer service and is more than happy to help you.
If you forget to reply, like I did, she follows up just to make sure everything is ok with you and the app.
UPDATE 01/04/24 - I am still using this app, I ran into a problem where products with drop down menu options weren't being added to the cart for the customer.
I contacted the customer services of the app and they swiftly replied. They apologised, and asked if I would give them a chance to fix the problem before I changed to a different app. Within a couple of short hours I had a reply stating their engineers had fixed the problem. Low and behold, they had! Very pleased with the outcome, the customer service from Jena, and the app. Thank you!
Thank you so much for your 5 star rating! We are so pleased to hear that you are have had such a positive experience with our Product & Variants Options app. We are especially glad to know that our app was able to solve the problem you had and that you appreciate the options it gives you for swatches or a drop down menu. It is also great to know that our customer service team was able to help you out and that they provided you with a satisfactory induction call. We are grateful that you would take the time to share your experience with us and other customers. Thank you!
App works great and when I had an issue with my product variants, the customer service was amazing and took care of the issue immediately.
Thank you so much for the 5 star rating! We really appreciate your kind words and are thrilled to hear that our app works great and that our customer service was swift and exemplary! Thank you so much again!