OPTIS Product Options, Variant

An application that gives customers the ability to select an option, but then makes it impossible for them to remove that selection, is already problematic enough. What is even more frustrating is that when we report this issue to the developer, we are told that such functionality does not exist and that it can only be added for an additional fee. Because there are no real alternatives, merchants are effectively forced to depend on poorly designed applications and developers who respond to basic functionality issues by asking for more money.

The application generally fulfills its intended purpose; however, it keeps producing recurring errors, and we usually become aware of these issues only through customer feedback.

For example, a customer may believe they have successfully placed an order, while the system has not actually added or processed it. Issues like this occur almost every month.

I’m sorry, but due to the most recent problem, I experienced both financial loss and the loss of a customer. We should not have to constantly monitor your application to ensure that it is functioning correctly.

This app could have been so good for me and my shop but the fact that you have to pay in order for your customers to be able to select one option is just a rip off. That should be built in to the generic features. I wouldn't mind paying for this app, but basic things that others offer as a base they're charging for. Plus, I had to have developers fix certain things because it's not compatible with the theme.

very bad commication.... they make things way to difficult and are nit willing to help

Poor support for an otherwise great app. This app would be really great if the support would actually resolve the issues that come up with the app. Instead, the support team teases a solution, but doesn't actually cary it out, or does so only after multiple re-confirmations of the issue.

Switched to a paid model after attracting users to it's FREE plan then forces those users to pay if they want to continue using the product options already setup in their store. BAIT-AND_SWITCH. Avoid this app if you're looking for a subscription-free solution.

NOTHING WORKS!.
i've spend months adding the options on products and now everything is down. app glitches on a daily basis. option disappearing , showing on different products, prevents customers to add to cart and so much more. Last week only our sales dropped from £3000 per day to less than £1000 due to this issues.
DO NOT TAKE THIS APP IF YOU WANNA KEEP YOUR BUSINESS UP AND RUNNING

Unfortunately I need to change my review from 5 Star to 1 Star. Ill start by saying I used this app for almost 2 years and it seemed like a great app. I was one of the first adopters of this app before it even had paid versions. Being one of the first adopters I was given the opportunity to be on the top plan for very cheap. I feel bad for stores that are paying full price for this app as it is riddled with bugs that the tech team cannot fix. I asked for months to get these resolved through their tech team to no avail. I was lied to and stuck around with the app based on promises that never happened.

If you run a multi currency store DO NOT US THIS APP. The price of add-on items in carts DOES NOT, I REPEAT DOES NOT UPDATE. I had customers being over charged and undercharged based on this bug. If you use a SHOP pay button on your product pages DO NOT USE THIS APP. Your customers will not receive an Order Confirmation email with no way to send one after the order is placed. There are plenty more bugs but we will be here for days if I list them all. I was told over and over again that those bugs couldn't be fixed because of how "Shopify Works". They said Shopify needs to change something with its code for it work and there was nothing they could do, this was a lie. Iv changed options apps (shout out Easify) which do both these things perfect. This app needs to be completely rewritten to work with the direction Shopify has taken their code. The support team is good but the tech team is not. They will riddle your code with band-aid fixes and pretend they solved your issue. For example they just made it so carts clear if you change currency when I brought up this issue. They told me they "fixed" the currency issue but if you went to the checkout page and changed currency the add-on prices would still not update. Great fix by the OPTIS tech team, NOT. There are much better apps out there for way cheaper. DO NOT waste your time with this broken app.

Used for a couple of years, unlimited options but the backend gets seriously slow, also loads every single option sitewide, I had 900 option sets everyone is loaded on every single page, which impacts performance and in the end took the html size to a point it broke my product structured data, products started dropping in search rankings, all structured data removed. They looked into it and said they would fix it, but no update came was still broken after weeks, couldn't wait any longer for something that's a very serious issue and had to spend over a week creating all option sets again on another app. Export won't work if you have too many options. They should spend some time refining the app and its performance instead of just keep adding features. Updating my theme, I had to wait for them to manually install the app, ajax cart didn't work properly. Also had issues with variants not working, adding wrong quantity to cart, breaking add to cart button, had so many issues would NOT RECOMMEND!

DON'T download this app. So disappointed Shopify even allows this app. This app causes glitches when customers are ordering. Does not allow discount codes to be used, and literally works HALF the time on sales. I ran a sale for my customers and had to spend hours refunding them- because of this app, it would show the sale price in the cart, and when they went to pay change it back to regular price. Shopify's support team was fantastic, They had never seen this issue before and I had to converse with them for 2 hours until we found the result of the discount and sale glitch was this app. I spent over 24 hours setting up my website with this app, all for nothing. My time is worth alot, and this app was an utter waste of tons of my time. Also, this apps support team is terrible. Took them almost three days to get back to me, and their response was "it'll be fixed in a few months'' I get over 700 orders a month, and so many businesses do way more than that. An integration issue that takes months to fix means this app shouldn't even be here. This app shouldn't even be on the app store. I love shopify, but hate this app

Discount codes do not work when utilizing this service. We are super disappointed and have lost sales because customers couldn't make it work.