Hulk produktoptioner , 1.794 anmeldelser

I had to update this review as our experience with this company in the last few days has been terrible. The app had been giving us tons of issues in the previous few days, and every time I reached out for support, they would always tell us that it was fine on their end and that they couldn't find any issues. Even though I had customers telling me about all the bugs with the options, literally as I was talking to the HulkApps customer service. After several days of the same back and forth with their condescending representative, I had to record a screen capture of me using the website for them to finally acknowledge the issue. That was early Friday afternoon. When we came back to the office on Monday, we found several email messages in our inbox. Again with the same condescending tone, demanding us to uninstall about three or four other apps for theirs to work. We knew we didn't want to keep using their services anymore when we read that. We decided to uninstall the app and find another one. Immediately we received an email from HulkApps. It said that "Due to a limitation of Shopify's platform, we are not able to make changes to the theme code after an app is deleted." Well, it's been two days ever since, and we still haven't been able to install the new app because of their code still being there. The developers of the new app we want to install told us that they can't remove the code because they're not familiar with it. They also mentioned that HulkApps should have done it themselves per Shopify's guidelines. We reached out to Shopify, and their representative said this "That's a bit odd - normally we request the third-party apps to remove their own coding." So, here we are, stuck with no options app, and now we need to find a Shopify expert that can fix this mess for us. Stay away from this company. You'll regret using their apps in the long term.

When you add a up-charge on customization and customer select a Paypal or other alternative payment method the up-charge fee do not show up. its very dis-appointing. cost my business lost so much money on up-charge customization.

The customer service is very great! They teach us step by step and solve the issues. Will definitely use this app always :)
Thanks for Nisha - the one who has helped me patiently! She is very smart and kind :)

This APP do not work for my website and the customer service is bad.
I can not get support after they charge

I initially left a really good review for this product after I had an issue and it was rectified very quickly, however it actually hasnt been rectified. Every 2 days the code somehow just disappears from my store and the options are no longer available for customers to select. I have contacted dev multiple times, however I think they have given up as this keeps happening and now I get no response. Its very odd as it worked perfectly for what I need for 12 months and randomly stopped working. Pretty annoying as now I am hunting for another app.

this app really helped me. I love that it is free. a complex support question was quickly resolved. thanks a lot!

I used this app to gather personalization details and photos for custom party favors. It worked well for a while, then all of a sudden, it would not include uploaded photos to orders. When I contacted support, they "fixed" the issue (but broke my mobile view). I tested it out on the computer and it seemed to work. BUT to find out there "fix" disabled my mobile menu and search bar, leaving my website useless for mobile buyers and if you did add a personalized listing to the cart it would change the qty to 2 automatically instead of one, this only occurred with listings with option sets connected to it. I've since, uninstalled and will be looking for an alternative solution.

As a jewelry brand, we have lots of options that don't need to add inventory and are not technically a variant. This app made syncing up our Etsy shop much easier. The customer service was super fast and helpful. Our listings can now offer multiple lengths and specific customization without increasing our inventory for single items. Thank you!

All of the sudden stopped working completely on the day of my update, very disappointed. I reached out for customer service but they are very slow to respond.

I'm impressed this app is free. I sell gift certificates and it has allowed me to add options of how to send, gift messages, etc. I reached out to customer support several times as I was setting it up and they were very responsive. I would recommend at least trying out this app before paying for another one.