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The Support is marvelous- the developers would reply within a few hours and fix everything as wished. The translation of the App in German is really bad ... working on a German Store you dont know which button to click and which setting to make because the translations are so wrong... Using the app on a setup with many products offering different customizations, the various condition sets I had to create become a bit confusing... also it would be nice to see within the product itself in the backend which option set is being used. For me a the agency it is ok, but if my client would like to add a color to a product or any other option - they will always need me to do so... In total it is a cool App but needs definitely quite some more work on it....
Thank you for bringing this to our attention. We’re sorry you had a bad experience with our app translations. We’ll strive to do better to ensure this doesn’t happen again.
Super annoying that you can’t add items to the sets you create in mobile. You can’t slide the screen horizontally to click the edit button and add items.
We’re so sorry that your experience did not match your expectations. Your feedback helps us get better. We are looking into the mobile responsiveness of our app and hope to resolve it promptly and accurately.
This app does what it is supposed to do for me, increase sales! The only reason I didn't give it 5 stars is because the format of the orders that come over for those added items is a bit confusing. It would be nice if it would just come over as the other regular items show up on the order.
Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. No worries though! I've flagged this as a feature request to our Product Team. If our product team decides to implement this, we'll get in touch!
Let me know if I can help with anything else.
excellent
・great support(when I was in trouble and how to deal with the problem, they told me quickly)
・simple APP
・I can have one or more stocked options, so I could build a lot of options expect improving
・about basic function, we wanna build via 'no code'
※we are an agency in Japan, and some of the clients don't have any capability to maintenance the JS code.
Thank you so much!! We really value your feedback and you can always reach out to our team for any support, our customer support team will be delighted to help you out!
Good support even on the free version. I have to write one hundred words in a Shopify review so I am writing this second sentence.
Hi there! Thanks so much for taking the time to leave us a review. We appreciate the kind words. :-)
This app helped me to provide grind options for my whole bean coffee store, and also offer gift boxes. The team was super helpful in tweaking the code, as it conflicted with another of their apps (Volume Discounts)
Hi there, thank you for the review! We're sorry you ran into some issues with the app, but are glad that our customer service team was able to work them out for you! We appreciate the kind words about our products and support. :-)
Please reach out if you need any other assistance!
機能とサポートはとても良い。
チャットサポートはおざなりな回答をするのではなく、問題点から解決策を提示し、時にはサイトのカスタマイズまでしてくれる。
チェックアウト画面をバイパスする決済の場合に使用できないことがデメリット。
Thank you for your feedback. We at HulkApps value each and every one of our customers and the feedback they provide us, which enables us to improve on a daily basis. Your review is highly appreciated since it is essential in creating our brand. Should you need any assistance from us, feel free to let us know.
So far very good, live chat support has been very helpful twice now. I think adding full walkthrough videos showing how to do each string of customizations would be very helpful. So far i've not been able to find or be directed to any long form videos.
We're glad to hear that you're finding our app very good and that our live chat support has been helpful! Your feedback about the need for comprehensive walkthrough videos strikes a chord with us. We understand how this can enhance user experience with each string of customizations. We appreciate your suggestion and will seriously consider it moving forward.
If there is anything else you need assistance with or any queries, feel free to reach out to our support team. Your feedback matters a lot to us and helps us to improve.
Best,
The HulkApps Team
Great Add On and Great customization options!
Very good support. Quick. Their support made me upgrade to paid version You can rely on their support!
We are so grateful for your kind words. Thanks for sharing your review with us and the Shopify community.
Please don't hesitate to reach out again in the future if you need any other assistance; we'd love to help again.