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excellent support! Emira was awesome and finally solved our issue! Thanks
We're thrilled to hear that you had an excellent experience with our support, and specifically, with Emira! Your appreciation means a lot to us, and we're happy that your issue was resolved. We pride ourselves on our dedicated support team and we're pleased that Emira exemplified this! Thank you for taking the time to leave us such a stellar review. Your feedback keeps us motivated to provide remarkable service.
From the HulkApps team.
The customer service is absolutely outstanding! I am so impressed. The customer service team are dedicated to prompt, friendly, and professional service. I am not very tech savvy so needed some help with the whole integration process. They took over and showed me exactly what to do. Cannot fault my experience so far . I definitely recommend this app 100%.
Thanks for leaving us such a wonderful review.
We are thrilled that you loved your experience; our team will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words.
Amazing customer service. I needed help exporting my products from one website to another, they walked me step by step on how to do it
We are thrilled everything went smoothly for you! Your words really warm our hearts.
Always works well. Any issues with layouts etc on new themes etc are fixed and sorted promptly!
Hi,
Thank you so much for leaving such a perfect review! We are truly honoured to receive such kind words from your end.
Should you need anything else, feel free to reach out to us at any time.
Cheers! :)
The app is flexible and meet my needs for upselling. I still have tofigureout few things out but it's part of the game of owning a store.The support is quick and helpful to solve issues.
Thank you for your kind words.
If you need any help our team is standing at your disposal.
I received GREAT support, regarding option sets. Tarik, especially went beyond my expectations. Again great support! Tarik understood very well my questions and answered everything with a very professional and provided clear instructions on how to fix the issues.
Thank you for letting us know about this. Your feedback helps us get better. You may reach out to our team for any assistance in setting up your products with options, we're always willing to help our merchants!
Nevertheless, I've flagged this as a feature request to our Product Team. We don't have a public roadmap so I couldn't say if/when this feature might be made available. If our product team decides to implement this, we'll get in touch!
Let me know if I can help with anything else.
We have been using this app for a couple of years, since we moved our site over to Shopify and it has been an absolute lifesaver. I recently needed to get in touch with support about an issue I was having with it not charging customers for a particular upgrade despite it being selected and the customer service I received was swift and efficient. I have to say it has been the quickest resolution I have encountered in 10 years of business.
Update - 20/3/24 always a help when I am updating my theme, they are swift to respond. Thanks to Haris for sorting out my problem within a couple of minutes this morning!
Hi there! Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
So thanks for your kind words, it made our day!
Amazing support and app. We needed something that worked for our jewelry business to offer specialized options. This app was the best we found. We ran into a few customization issues and the team resolved them within a few hours. Unheard of, especially during the holidays. Appreciate everything they do!
Hi and wow! Thank you for your kind words. We are truly happy to hear our app is meeting all your expectations so far, as well as the support provided by our Customer Experience Team.
Thank you once again! We appreciate you!
Have an amazing day ahead :)
It's a useful addition to a Shopify store because it expands the number of options in each product listing. But an A+ would definitely have to go to their support team who are very responsive, helpful and help me find the solutions to integrating their extension with my Shopify store. This round, Iris was taking care of the lil glitches I encountered and solved almost all of the issues I was facing. Keep up the great work guys!
That’s so exciting! Glad to hear you are happy with your store, feel free to reach out for any help in the future.
I love this app! I use it since years and I'm super happy with it. Easy to work with. I didn't have any problems since day 1.
Today I had a special imagination about the look and handling of the swatches in my shop and hey, Adna did a wonderful job!!! Better than expected! Fast and pefect! Thanks a lot!
Hi there! Thanks for leaving us such a wonderful review. We're glad our team was responsive and helped you solve your problem in no time! We agree that it's very easy to configure wonderful options to your products.
Please reach out if you need any other assistance!