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Support is half and half depending on the person, requirements are met and sometimes the knowledge of the support does not meet the standards of expectation. Whilst more technical queries are handled well, simple questions differ, that do not need 'copy and paste' answers can be easily solved if looked at properly instead of searching for an answer through their database but actually looking at the personal problem in more detail. After a few minutes of investigating the problem yourself, you can find the answer to the problem faster than the support telling you to read a whole article which does not even solve your problem. The app is overall good and has many features however there are some common e-commerce features that are commonly used but not implemented in the tool, the support can be better from the perspective view of subscribing more than once on an Enterprise plan.
Hello. Thank you so much for taking your valuable time to provide us with your feedback. We are pleased and happy to hear that our team managed to help you and that you are happy and satisfied with the solution. We really appreciate you taking your time to provide us with your honest opinion as this will help us strive for greater things in the future.
My store have many products and each product have multiple options, with Infinite Product Options from HulkApps, it really help me a lot on my store setup, save time and money :) And the support is fast and very helpful, they really listen to customer and always improve the feature!
Updated Review: I downgrade it from 5 star to 3 star because the product options can't display correctly for people in Russia and China. Support unable to fix it and I lost many sales due to this problem.
Thank you! We're glad our app could help you to save money and earn more!
Please, do let us know what we need to do to improve our rating.
The app is setup well and easy to implement, however the REQUIRED option for a variant is no working properly. Customers are able to add a product without choosing an option.
Very frustrating and disappointing. I have written to their support several times about this, with no resolution.
Will be looking elsewhere for a variations solution.
Thank you for providing feedback and I'm happy to inform you that our team was able to resolve the issue.
Would be glad if you could give it a try now. Our team can also test and resolve code conflicts (if any).
If you get what you're looking for you can amend the review you left us. Thank you
I am new to Shopify and how you have to add Apps to get the functionality I typically find standard in other carts I've used. I needed expanded Options and the Hulk Apps Custom Product Options was the only "free" choice I saw. Since I didnt' understand how to use their product (they should provided a more detailed description of this) I didn't see any changes when I installed the app. Each ticket exchange took 2-3 days for a proper response. I now see how to use this App and will see if it is a good fit for my store. I was generous on the rating since this is a Free item.
Thank you and we hope you continue using our free (and now, paid) apps. :)
This is not a bad app but I feel the interface could be modified to make customization service easier
Your feedback is much appreciated in order to improve the quality of our applications and service in general.
We are truly thankful for your feedback and it will be taken into consideration while we work on improving our apps.
Had some issues during the setup process where my listings wouldn't sync, but with admin access, they were able to correct the problems at no charge!! I am now very excited to finish setting up my online store and launch soon.
- there are still issues with syncing, but they are currently working on a resolution. Once fixed, I'll update my star rating.
Hi There,
I hope you are happy with the fixes and support we've provided. The product sync issue has been resolved and we've improved the product sync process significantly.
Hope you'll amend your review. Thank you.
Would have loved this app if it was compatible with Zapiet Pickup and delivery app. Im going to find another compatible app. It would be nice if there was a page dedicated to incompatible apps. I would not have spend time testing this app.
Please accept our sincere apologies for any inconvenience caused by the lack of our application’s performance. We are truly thankful for your feedback and it will be taken into consideration while we work on improving our apps. Should you have any other queries, please do contact us at any time.
Installed the app but could not figure out how to utilize it. I called Shopify asking for help then they referred me to the Hulk Apps phone number hotline which did not work, ended up removing the app and switching to custom product options by Bulk Apps. They walked me through the process and set up my variants.
We understand your frustration. Our team works on multiple installation requests and sometimes, it takes time to configure the app with the theme's code.
We are trying our best to reduce the resolution time to less than 4 hours.
Since you placed your trust in us, we'll be glad to escalate your work to a dedicated developer on a high priority. Let us know if you still need our assistance.
Great app, but unfortunately if you use the Text Box option, there cannot be any line breaks in the Buyers text. This means it comes through to us as a messy, block paragraph of text which isn't usable for us. If they fixed this in the future, I would definitely rejoin!
I would like to express my sincerest apologies due to the poor experience you had with our app. Your feedback is much appreciated in order to improve the quality of our applications and service in general. Thank you for reaching out to us and if we can assist you in future, please don’t hesitate to contact us.
Didnt like this app at all. Ended up choosing a different app. This one was not user friendly and had too much confusing coding going on. I gave up and switched to a much easier app. ***Update- Found out this app left coding on my theme which cause some of my features to not work. Had to work with my theme provider to have it removed so my site would work again. I'm avoiding all Hulk apps now thanks to the frustration.
We're sorry we couldn't match-up to the mark with our app and support service. We have updated our app and support guide since then, and we're sure your experience will be better this time.
Do let us know if you need any assistance. Our team is capable to take care of your store's needs.