Options de Produit Hulk , 1 771 avis
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This app was a useful addition to our site. The tech support was useful and trustworthy. Would like to see integration with a currency converter next.
Thanks so much for the kind words! We really appreciate the review, and would love to help you out with app integrations. Feel free to contact us whenever as we are always standing by to help.
This app is super buggy and SLOOOOOW. It would often not apply the upgraded price on checkout. Meaning customers would select an option that had a significant upgrade price, but wouldn't be charged for it.
Even if it did work correctly, nobody should install this if they care about page speed and conversion rate. It would take upwards of 4-5 seconds to load the product options - AFTER the entire page had already loaded.
So slow that many customers actually hit ATC before the options loaded and therefore checked out without selecting any options.
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us and that is why we asked our manager to contact you in hopes of amending any issues that were caused.
Great app, in the end it couldn't fit my exact needs but the Team was amazingly responsive and supportive throughout the whole way - from installation to removal!
Hi there! Thanks so much for taking the time to leave us a review. We're sorry our app couldn't fit to our needs, but are glad that our customer service team was able to install and remove the app codes for you!
Please reach out if you need any other assistance!
Their customer service is awesome. Though I face some problems installing their app but overall it's an excellent app.
We're glad to hear you've had a pleasant experience with our customer service at HulkApps. But we're sorry to hear that you faced some difficulties in installing our Hulk Product Options app. Our aim is always to ensure a smooth user experience. Thanks for your patience and for rating our app excellent despite the initial hurdles! Please feel free to reach out to us should you face any further issues down the line. We are here to help. Your feedback truly helps us improve.
With appreciation,
The HulkApps Team
WARNING this app does not work with shopify discounts. I lost a lot of sales due to this plug in not working with shopify in any shape or form. I talked to Hulk customer service and their was nothing that could be done to make it compatible with my site unfortunately
I would like to express my sincerest apologies due to the poor experience you had with our app. Your feedback is much appreciated in order to improve the quality of our applications and service in general. Thank you for reaching out to us and if we can assist you in future, please don’t hesitate to contact us.
One of the best app and best support they are providing. A must have app for all stores and best thing is this app is free of cost. Recommended who want unlimited variant options.
Thank you for your review. We count ourselves lucky for customers like you. If you ever need any help, don't hesitate to reach out and our team will take care of your needs. We look forward to working with you again in the future!
The Support is marvelous- the developers would reply within a few hours and fix everything as wished. The translation of the App in German is really bad ... working on a German Store you dont know which button to click and which setting to make because the translations are so wrong... Using the app on a setup with many products offering different customizations, the various condition sets I had to create become a bit confusing... also it would be nice to see within the product itself in the backend which option set is being used. For me a the agency it is ok, but if my client would like to add a color to a product or any other option - they will always need me to do so... In total it is a cool App but needs definitely quite some more work on it....
Thank you for bringing this to our attention. We’re sorry you had a bad experience with our app translations. We’ll strive to do better to ensure this doesn’t happen again.
And again the system is down, losing more sales, it's been happening routinely for Black Friday, January sales.
Last month I was asked to remove my comment as the problem is fixed and they have installed the app on my new Theme instantly.
It seems like the problem is not solved anymore, I'm on vacation and I have been contacted by a person trying to finish her purchase to ask me how she can personalise her item (all my products are personalised)
I hope you understand this is a big issue when we lose sales because of an app we're paying for?
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket.
Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
Perfect app. Their team was able to make it work with my theme. Highly recommended.
hank you so much for your response. We’re happy to hear we hit the mark for you. If you ever need any help, don't hesitate to reach out and our team will take care of your needs.
I have to tell you their customer services are great!
They helped me fix the conditional logic problem.
Appreciate that!
Thank you for your kind words! We're glad you were able to get your issues resolved by our specialists. In case you need any help in Shopify, please don't hesitate to reach out. We're always standing by to help!