Options de Produit Hulk
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I used this app to help us to upload image swatches for our sunglasses. Integration was good but the support is lame. Their app was interfering with another app I need for my store and instead of offering to help they simply said "sorry our app doesn't work with other option apps." I pay them monthly and this is the help they gave me. Pretty sad if you ask me for an issue that could be easily fixed with a little help. I really wanted to use this app, but I think i'll have to switch to another option app since I can't launch my store now.
Hi there,
I went through the ticket you discussed with our support team member Ivan with. Unfortunately Ivan is right. We are not compatible with an app that does exactly the same. :)
It's not possible because that app, along with ours, would be making conflicting changes. We tried as always but this is not doable.
We would appreciate if you can update this review as it's factually not accurate. We appreciate your support and we hope you'll understand the situation.
Some things just don't gel :)
Thank you.
This app helped me to provide grind options for my whole bean coffee store, and also offer gift boxes. The team was super helpful in tweaking the code, as it conflicted with another of their apps (Volume Discounts)
Hi there, thank you for the review! We're sorry you ran into some issues with the app, but are glad that our customer service team was able to work them out for you! We appreciate the kind words about our products and support. :-)
Please reach out if you need any other assistance!
I have to say I was a little dubious to begin with... I was unsure about all the 5 stars and high praise for a free app.
However... I can now say that having downloaded the app it is fantastic - and free!
I thought I would struggle with the coding side of things however I watched the installation video - which explained things perfectly and I was able to install it no problem.
I then decided I wanted a few little tweaks so raised a ticket with support and was over the moon with the support I received, my tweaks were made at no additional cost or effort on my behalf.
Don't know how it's free but it is and it's great. Highly recommended!
Thank you for your review. We appreciate your support. If you ever need any help, don't hesitate to reach out and our team will take care of your needs.
So far very good, live chat support has been very helpful twice now. I think adding full walkthrough videos showing how to do each string of customizations would be very helpful. So far i've not been able to find or be directed to any long form videos.
We're glad to hear that you're finding our app very good and that our live chat support has been helpful! Your feedback about the need for comprehensive walkthrough videos strikes a chord with us. We understand how this can enhance user experience with each string of customizations. We appreciate your suggestion and will seriously consider it moving forward.
If there is anything else you need assistance with or any queries, feel free to reach out to our support team. Your feedback matters a lot to us and helps us to improve.
Best,
The HulkApps Team
機能とサポートはとても良い。
チャットサポートはおざなりな回答をするのではなく、問題点から解決策を提示し、時にはサイトのカスタマイズまでしてくれる。
チェックアウト画面をバイパスする決済の場合に使用できないことがデメリット。
Thank you for your feedback. We at HulkApps value each and every one of our customers and the feedback they provide us, which enables us to improve on a daily basis. Your review is highly appreciated since it is essential in creating our brand. Should you need any assistance from us, feel free to let us know.
Amazing application. Did everything I needed and more. Every entity relationship was planned to perfectly match the average developers use case on the shopify platform. I wish more shopify applications were as well though through as this.
Hi there! :) What an amazing review! Thank you so much for your support and your kind words. It means a lot to us here!
You know where to find us if you need anything else :) Thank you again for taking the time to talk about your experience with us.
Great app, has a lot more options than other apps i tried. Although it caused a few small problems on my website but the hulkapps support were amazing, polite and very patient. Highly recommend it.
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Cheers!
Works perfectly for what I need it to do, and the customer service team is AWESOME! Very helpful folks over there. Highly recommend!
Hi there! Thanks so much for taking the time to leave us a review. We're glad to hear that you were able to get some assistance from our awesome support team! We appreciate the kind words. :-)
Great selection of options and customer service responsive.
Thanks for the kind words. We really appreciate it.
The product options were not showing up on the product page so we reached out to support. They responded in less than 5 minutes and were very kind and professional.
We would like to express our sincerest gratitude for your feedback. It is highly appreciated since our brand is built upon our customers' feedback.