Avis (1 812)
Affiner
-
Par note
This is a great app but their team is greater, they have exceptional customer support and I'm don't even a paid customer!
We love all our merchants equally! Thank you for trying our app :)
Probably the best support I've received from any app. Thanks Deepa for your huge help on setting up some product options and fixing some CSS issues!
Hi there! Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; Deepa will definitely be happy to read what you wrote.
Have a beautiful day!
Great app, but unfortunately if you use the Text Box option, there cannot be any line breaks in the Buyers text. This means it comes through to us as a messy, block paragraph of text which isn't usable for us. If they fixed this in the future, I would definitely rejoin!
I would like to express my sincerest apologies due to the poor experience you had with our app. Your feedback is much appreciated in order to improve the quality of our applications and service in general. Thank you for reaching out to us and if we can assist you in future, please don’t hesitate to contact us.
I used this app to help add a personalisation tab for my products. It was easy enough to use, some things were harder to understand however when I needed help the support team were great and fixed the problem very quickly. Thank you!
Thank you for your kind words. We pride ourselves in providing outstanding support to our merchants to give them the best custom solution for their store. Please peek into our app portfolio, we're sure you will be pleasently surprised!
I'm on the free plan and the supporting team is extremely helpful!! Everything is working very nicely. The best part is it support discount code within the app even though this app uses draft order function to enable add-on prices. Very recommended to anyone new to shopify!
Thanks so much for the kind words! We really appreciate the review, and are so glad to hear you're loving the app. We definitely pride ourselves in offering top-notch customer support, so we're very happy to hear that you were able to get an awesome experience from some of our great specialists!
Please let us know if we can help with anything else!
This app did exactly what I needed it to, which was to add a personalization option for a few items on my online store! Two people helped me from the customer service chat, Smiljan and Mehmed, and both were very helpful and quick responders!
We're thrilled to hear that our app was exactly what you needed for personalization in your online store. And we're even happier that Smiljan and Mehmed could assist and provide quick responses, as we aim to achieve complete customer satisfaction.
Please continue to reach out with any questions or concerns you may have. Your feedback help us continue to provide the best possible service.
Thank you again for your kind words and your 5-star rating!
Best Regards,
The HulkApps Team
48 hours + after install, still no support.
We're sorry that we couldn't reach-out to you on time. But we have streamlined our support service to an extent that we respond to our merchants within 3-4 hours, and also provide priority support to merchants who need things done without any loss of time.
In hopes of amending our past mistakes, we asked our manager to contact you.
So far so good. Customer service is excellent!
We're thrilled to hear that you are happy with our product and customer service so far! Our team at HulkApps strives to provide the best experience for our users. Thank you for acknowledging their efforts, it means a lot. We hope to continue exceeding your expectations.
And remember, if you need any assistance or have suggestions for us, don't hesitate to reach out as we'll be more than happy to help. Feedback like yours helps us continue to improve.
Best Regards,
The HulkApps Team
The most seamless, efficient app I've used on Shopify. I simply used their aided install and within hours an associate had it working on my site with no hiccups. Typically, I have to go 2-5 rounds with support before an app like this works, but their developer had it working exactly like I needed without any back and forth.
Hi there. I just wanted to apologize that our installer didn't work correctly. We always offer free installations when it comes to [app name], and would love to get this app installed properly for you. Since there are so many themes, sometimes it requires a little extra love from one of our specialists to get the code implemented properly.
We're glad to hear that you were able to get some assistance from our awesome support team! We appreciate the kind words. :-)
great app love it
Thank you for the fantastic rating and your kind words! We're thrilled to hear that you love our Hulk Product Options app. We always strive to deliver the best possible user experience, and your feedback motivates us to keep doing what we're doing! Remember, our team is here if you need any assistance. Thanks again for choosing HulkApps.
Best regards,
The HulkApps Team