Avis (1 805)
Affiner
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Par note
The options inside of the app were great however support was not good and product never worked. I payed for the premium installation and they installed the code inside of the head instead of the body which put a error on the front of my homepage. They did not respond to any of my support messages so I just went ahead and deleted the app.
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark.
This is why we asked our manager to reach out to you in hopes of amending the issue you were facing.
Thank you for letting us know about this.
Was not able to implement app. Company does not offer screen share to help customers set up and implement the app. Deleted app.
I would like to express my sincerest apologies due to the poor experience you had with our app. Your feedback is much appreciated in order to improve the quality of our applications and service in general. Thank you for reaching out to us and if we can assist you in future, please don’t hesitate to contact us.
Not very friendly user and the uninstall button never successfully uninstalled. Very frustrating to try and set up.
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket.
Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
I cannot thank you enough for the support, they help install the app and they fix all the issues that I was facing.
Love your work and your support!
This review made our day! Thank you so much!
I asked and Hulk delivered. Super quick response and the team sorted out the problem before I explained what I needed them to fix. Really impressed with the communication too.
We are so grateful for your kind words. Thanks for sharing your review with us and the Shopify community.
I downloaded the APP for a 14 day free day, none of the PRO options they say are available in the trial are there, all I got was a pop up telling me "It's only available on the Pro option"
Click bait scam to get you to upgrade.
Support is also very slow, email only 2-3 days for replies
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark.
This is why we asked our manager to reach out to you in hopes of amending the issue you were facing.
Thank you for letting us know about this.
The conditional logic feature is only capable of the most basic conditions (like removing only a single option for an option group) so someone with a more complex set of customization needs will not be able to utilize this properly.
Given that the failure of this app or downtime of the service can result in a store losing the ability to make sales for the effected listings, and that support is too slow to remedy issues quickly enough to prevent these losses, I don't recommend using this at all. It really is not worth the risk.
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark.
This is why we asked our manager to reach out to you in hopes of amending the issue you were facing.
Thank you for letting us know about this.
This app has given me endless options as to how to arrange additional services to each product. I tried EVERYTHING before this app and nothing worked so thank you Hulk Product Options!!!
Thank you for your review. Since our brand is built upon our customers' feedback, we feel the need to express our sincerest gratitude for your role in creating our brand's image. Please let us know if you face any issues with any of our apps, we would gladly assist you at any time.
After trying for a week to get color swatches to work I found this app. I wanted to apply color swatch options to my products. When I had a little trouble getting it to work properly I messaged customer service on what I could do to fix what I didn't like or what was broken. They responded within a few hours and in one day they fixed what I messed up. Stellar service and the changes are exactly what I wanted.
Thank you so much for the kind words. If you ever need any help, don't hesitate to reach out and our team will take care of your needs.
great app, as so many features which means you can use just the one app. I also have the volume discount from the same developers and they look great together. Support is really quick and helpful :-)
Thank you for your review. Since our brand is built upon our customers' feedback, we feel the need to express our sincerest gratitude for your role in creating our brand's image. Please let us know if you face any issues with any of our apps, we would gladly assist you at any time.