Options de Produit Hulk
Répond aux normes de qualité les plus strictes de Shopify en matière de rapidité, de simplicité d’utilisation et de valeur pour les marchands
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After trying for a week to get color swatches to work I found this app. I wanted to apply color swatch options to my products. When I had a little trouble getting it to work properly I messaged customer service on what I could do to fix what I didn't like or what was broken. They responded within a few hours and in one day they fixed what I messed up. Stellar service and the changes are exactly what I wanted.
Thank you so much for the kind words. If you ever need any help, don't hesitate to reach out and our team will take care of your needs.
I truly can not understand all the 5 star ratings for their Support Team: it took three days for them to even look at my site. In the end, they did nothing, ignored my questions and basically blew me off. But the app generally does work. However, their Installation Guide is not accurate and I will not be buying any apps from this team.
That's something we are constantly working at improving. There might have been a misunderstanding on this particular incident, as most of our customers really appreciate our friendly and responsive support.
In an case, we sincerely apologize for the poor experience you had with us and hope you find our new and improved app worth giving a try :)
I was charged $30 for installation and it was never installed. I'm not sure what exactly happened but I haven't heard anything back
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark.
This is why we asked our manager to reach out to you in hopes of amending the issue you were facing.
Thank you for letting us know about this.
Good service, they helped me to code Fulfillment request email notifications.
Their prices are excellent!!
Love It
Hey! We feel overwhelmed when merchants like you write us such kind words :) Thank you for taking the time to leave us this amazing review. Highly appreciated!
I had a problem with the price adding for personalization and was help IMMEDIATELY with a solution that worked like a charm. Great product and great service.
Hi there! Thanks so much for taking the time to leave us a review. We're glad to hear that you were able to get some assistance from our awesome support team! We appreciate the kind words. :-)
Please let us know if we can assist with anything else! We look forward to seeing your increase in average order value while using Product Options!
I switched to this app from Bold Options and found it much more responsive, easier to use and manage. Bold would also throw a lot of errors. The support team from Hulk is thorough and responsive. Great job on that front. 2 things keeping it from being a 5
1 - It does not work with AJAX carts
2 - It doesn't allow for the use of the options creating invoices in the back end so you can only use it for customer facing operations. In our case those aren't game killers (although both would be fantastic) but if that is a requirement you will have to look elsewhere.
Hi there! Thanks for leaving us such an insightful review. We are thrilled that you loved your experience with HulkApps; We appreciate the kind words about our product and staff. :-)
Please let us know if we can assist with anything else! We look forward to seeing your increase in average orders while using the Product Options App!
Hulk Product Options sounded really great in the beginning.
However, multiple orders are coming in that are not being charged for their add ons. They keep saying it is a different app that is conflicting with their app or that they fixed it but more and more orders keep coming in without the additional charge.
They say their app works with the express checkouts but it seems to be an issue with shop pay and google pay. Recently we had an order come in that didn't work and they used a credit card for payment. We have made fields mandatory and some orders are coming through without all the fields even filled in. For some reason they have been unable to identify or fix the problem which makes the app worthless. I just wanted it to work.
Thank you for your review. Since our brand is built upon our customers' feedback, we feel the need to express our sincerest gratitude for your role in creating our brand's image. Please let us know if you face any issues with any of our apps, we would gladly assist you at any time.
This is a great app but their team is greater, they have exceptional customer support and I'm don't even a paid customer!
We love all our merchants equally! Thank you for trying our app :)
Really bad app. 0 Support. Only problems since we downloaded. Does absolutely not work with the Dawn theme, no matter what they say. Does not work with Ajax carts. Does not work with Buy buttons. Does not work with discount codes or BOGO-discounts. Use this app if you are ready to give up every other function/app in your store. Would rate 0 stars if possible.
Hi there, we are sorry our app didn't work out for you.
We take great pride in our support, hence we are really sad when things don't work out.
Kindly contact us to see if we can fix any issues you are having with our app.
I used this app to help add a personalisation tab for my products. It was easy enough to use, some things were harder to understand however when I needed help the support team were great and fixed the problem very quickly. Thank you!
Thank you for your kind words. We pride ourselves in providing outstanding support to our merchants to give them the best custom solution for their store. Please peek into our app portfolio, we're sure you will be pleasently surprised!