Options de Produit Hulk
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I needed to add the option for my clothing. Despite some drama with the charges for options not coming through checkout the support team are AMAZING and have fixed for me (even at 1AM!) so now all my options work. If you are having issues with cart charges they can add a code to fix! And the options app itself is simple to use and works just how I need. Thankyou!
Hi there, thank you for the review! We're sorry you ran into some issues with the app, but are glad that our customer service team was able to work them out for you! We appreciate the kind words about our products and support. :-)
Please reach out if you need any other assistance!
48 hours + after install, still no support.
We're sorry that we couldn't reach-out to you on time. But we have streamlined our support service to an extent that we respond to our merchants within 3-4 hours, and also provide priority support to merchants who need things done without any loss of time.
In hopes of amending our past mistakes, we asked our manager to contact you.
This app has given me endless options as to how to arrange additional services to each product. I tried EVERYTHING before this app and nothing worked so thank you Hulk Product Options!!!
Thank you for your review. Since our brand is built upon our customers' feedback, we feel the need to express our sincerest gratitude for your role in creating our brand's image. Please let us know if you face any issues with any of our apps, we would gladly assist you at any time.
great app, as so many features which means you can use just the one app. I also have the volume discount from the same developers and they look great together. Support is really quick and helpful :-)
Thank you for your review. Since our brand is built upon our customers' feedback, we feel the need to express our sincerest gratitude for your role in creating our brand's image. Please let us know if you face any issues with any of our apps, we would gladly assist you at any time.
I am a total newbie, the first assistant I ended up frustrated because responses were very slow. To the point, I just had to shut it down. The following day, I communicated with Khushbu, and she was amazing. Instruction flowed well and I finally felt like I understood. This product allowed me to obtain information from the customer, and will allow them to upload files to me. I am so excited.
Hi there! We are thrilled to hear that Khushbu could come to your assistance and make your experience with our Hulk Product Options more enjoyable. Our apologies for the initial difficulties you had with our support.
We aim to constantly improve our response times as we value the time and effort of our users like yourself. Your feedback has been noted, and we promise to work diligently to ensure every interaction you have with our support team is as smooth as Khushbu's.
We're delighted to know that our product has resonated well with your needs and expectations. Thank you for trusting our services and taking the time to share your experience!
Best wishes,
HulkApps Team
doesn't work. I couldn't get the product options I created to show on the page. There is zero customer support.
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark.
This is why we asked our manager to reach out to you in hopes of amending the issue you were facing.
Thank you for letting us know about this.
Tried to transition from another product options app to this one. the pains of transitioning is not worth it. This app interfered with a lot of my current apps. Add to cart features and product warnings were no longer working. I tried to ask customer service to fix it. She declined. i have to talk to two developers just to get this app working. I just don’t have the time for it anymore.
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket.
Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
It feels good to be able to create unlimited product variants with a variety of option types (e.g. user input text, date etc.).
The only drawback I have experienced so far is when fulfilling orders, I have to fulfill the product itself and the customization cost SEPARATELY, resulting in sending 2 notification emails to customers.
Not sure how to get around this.
Hi there! Thanks so much for taking the time to leave us a review. We agree that it becomes troublesome to send out multiple emails to customers.
No worries though! I've flagged this as a feature request to our Product Team. We hope to find a resolution soon enough!
Please let us know if we can help with anything else!
Have only just installed the app. But so far the service has been second to none support. Great service and app.
Thank you for your review. Since our brand is built upon our customers' feedback, we feel the need to express our sincerest gratitude for your role in creating our brand's image. Please let us know if you face any issues with any of our apps, we would gladly assist you at any time.
I spent hours entering data then it locked up so I deleted the app and it will not allow me to reload it. Simply says my page does not exist. Very frustrated.
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket.
Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.