Options de Produit Hulk
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Support has always been responsive with my support tickets. But there has never been a good working solution to my issues. For example, if using their app and I have a variant upcharge added, it's not compatible with Shopify discounts. Like how is that even possible. So they coded for me and gave me a new discount box. Ok cool. But then when they do that, something else doesn't work. I liked the price point of $8 but I'd rather pay more for a functioning app then pay lower and it not work.
We take great pride in what we do and we are always very sorry when we do not meet the expectations. Thank you for taking the time to leave us your feedback as our brand is built upon it.
the technical support tried helping us, but the app didn't meet our needs.
We are always here to help further. We hope you found a proper solution.
It's a great app but the problem is that if you have a discount code on specific products or collections the discount code won't work. It only works when you set it up for the "entire collection". They also don't have a fix or plans to fix this. So it's great but this bug makes it useless :(
Don't spend time installing this if you are running product specific discount codes. It won't work.
Thank you for leaving us your feedback.
We are sorry that our app didn't make your expectations and hope that you will give us another chance in the future.
works very badly (we do not know which product is selected with the color charts, the selection border no longer appears...), I was going to buy it ... I will abstain.
Thank you for your feedback.
We are very sorry that our app did not meet your expectations.
If you need any help in the future please contact us at support@hulkapps.com
I had two products that I applied conditional options to in an almost identical way, each with custom pricing for the different choices. One of them worked great. For the other, the custom pricing didn't work for one of the options which allowed several orders to get placed for much less than the item would have cost. I contacted their support team who gave somewhat generic responses and then told me that the issue had been fixed. When I went to test it, the behavior was the same. I discovered that the ordering of the options was somehow affecting which option set pricing worked. I opened another support ticket and never heard back.
I had really high hopes for this app but it seems to have bugs and the support felt really lacking, especially considering that I was in the free trial period during my interaction and felt quite unsupported while setting everything up.
I'm temporarily removing the product the options aren't working on, have paid for a month's use of the app and am moving to a different solution as soon as I can.
Hi there!
Thank you for taking the time to write us your valuable feedback.
We are sorry our app did not meet your requirements then and hope that maybe in the future you will give us another chance.
I've added 100+ options to separate products on our store. One of the options, on our most popular product, does not add the cost to the subtotal, which is a very big deal. Every other option seems to work fine, except the one that matters most to our store. I'll update this review if I can get this resolved, but it's causing a big headache at the moment.
Hi there, thank you for your much-appreciated feedback.
If you are still facing this issue please contact us at support@hulkapps.com so one of our agents can help fix it.
Disappointing! For the price you cannot add via product tag, doesn't work with ajax cart and buy now buttons. Can't duplicate option sets. Date picker is not a date picker it's a text field. Adding options and then option sets is a tedious task. Other apps that use this workflow allow you to add options when creating option sets. Positive was the support was helpful and fast.
Hi there!
Thank you for taking the time to write us your valuable feedback.
I want to inform you we are working on quick solutions for the problems you mentioned in your review.
The date picker and product tag will be added to the list of things we should improve.
Duplicate option sets are currently in the works
We are very sorry you had to experience these issues and we hope you will give us another chance once we fix everything.
The app didn't work with the swatches at checkout. I was unable to see what color the customer would want. Customer service was good but unable to fix the problem.
We appreciate the feedback. There are specific limitations like the one above that we are not able to account for. All the best.
Well, this app was unable to cater to my needs. So the app claims that it can have infinite variants. This is not entirely true. This app just adds some virtual options to the frontend so virtually you would have unlimited variants. But it doesn't actually solve the 100 variant limitation on Shopify. On my store, there was an issue where their virtual variant and Shopify default variant BOTH will add to the cart when the 'add to cart' button is pressed. So a customer would have to pay twice the price. I have wasted almost 2 weeks with this app and not get my requirements done. I am not entirely blaming them though, they tried to make it work. They provided support, it's just that this app was not capable of actually solving the 100 variant issue. I recommend anyone who has the same issue, to try out an app called "Product Variant Reloaded". That app is the PERFECT solution and they set up everything on my store in just 1 single day.
Thank you for taking the time to write us your valuable feedback.
All that you said above will be added to our improvement list and added to the app in the future.
This app started off great, with a helpful team and great options. However I spent 3 weeks adding in my options on my store, only to find out the day before my launch that it doesn’t work with other apps. I now have to start again, and delay my launch even though it has been advertised.
I recommend checking with all of your apps before you use this one.
Thank you so much for taking the time to leave us this fantastic review! We put good customer satisfaction as our priority and we're glad that you were happy with our product and service!
Cheers!