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When we originally used this app, it seemed to cause us no end of problems - and the customer service to rectify problems seemed very slow. However having tried several other apps, the features this app offers are very accommodating and it is reasonably priced. We have just started using it again to see if things are any better and I have to say, the customer service has been incredibly good, fast and patient. A vast improvement from about 6 months ago :)
We are sorry you were facing the issues. Our app doesn't disable your site. Most of the issues that occur during installation and sometimes clients miss a step or two that cause issues.
Our team is very responsive and tries to help every customer. As a free app, we sometimes run into small backlogs but we still try to resolve all tickets within 4 hours.
I hope you'll update the review to be more accurate and give us a chance to help fix the installation. Our team is available for FREE to help you with implementing it properly in your store.
Thank you. :)
This app shows options beautifly and cleanly. I really recommend this app. At first I could not use this app, and contacted HulkApps support without a lot of expectations. But I was surprised with the very quick and kind response. And she who was a person in charge fixed it suitable for me. Thank you so so so much! ----
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This app is incredibly helpful and the customer service team is amazingly kind with generous heart. They can help you when you face some issues. :)
Hi there! Welcome to the eCommerce space on Shopify, and to HulkApps! We're glad Khushbu was able to help you out with getting Product Options app installed and stylized properly. :-)
We've got some top-notch customer support here at HulkApps, so please don't hesitate to reach out should you have any other questions about Product Options, or any of our other apps!
Best of luck with your business! We look forward to seeing your continued success.
Love the app and the support couldn't be better!
I used this app as I wanted to add different product size options.
I'm not tech savvy so I reached out to the team and they fixed my issue immediately.
Great quick support!
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We look forward to working with you again in the future!
This was my first App purchase on shopify and I did a lot of research to ensure I was going to get what I needed. I will admit the review where very good and the few that were not were generally from people that want a cookie cutter program performing the way they want it too right away. For them... NEWS FLASH... this is programming and nothing is 100% compatible with everything. However, with a good team backing up their product you can reach that goal with good communication. Shout out to all the team members that assisted me in getting the App to perform everything that I needed it too. I highly recommend this App and suggest to anyone that are still hesitating to take the leap and use the free trial periode to work out the bugs for your store. That is what I did and could not be happier with the result. Finally, depending in what timezone you are be patient for the replies as most of mine took an average of 12 to 18 hr. Patrick from Ottawa, Canada.
Thank you for your feedback. We at HulkApps value each and every one of our customers and the feedback they provide us, which enables us to improve on a daily basis. Your review is highly appreciated since it is essential in creating our brand. Should you need any assistance from us, feel free to let us know.
Awesome support. Awesome options for any store at this price. I had an issue with my website and they fixed within 30 minute.
Hi there, we truly appreciate your review, and we're so grateful for the trust you've placed in us. We sincerely hope you are satisfied with our app.
I have installed it in order to add an extra fee and it has worked perfectly. I could even work a little bit with html and now it "design friendly" too. I hope they will maintain the free version because is very helpful for who is starting with a new business. I also got support from customer service team and it was great, really fast, kind and helpful. Thanks
Hi there! Thanks so much for taking the time to leave us a review. We're glad to hear that you were able to get some assistance from our awesome support team! We appreciate the kind words. :-)
The HulkCode team were so quick, helpful and patient with adjusting the app to work properly with my theme. They fixed it in under an hour! Thank you so much!!
Thank you so much for the kind words. If you ever need any help, don't hesitate to reach out and our team will take care of your needs.
Easily the best product options app available. Superb customer service as well.
Thank you for your review. We appreciate your support. If you ever need any help, don't hesitate to reach out and our team will take care of your needs.
I use this app to help me add phone numbers for custom printed items, works great. I had one issue, but support got right on it and I haven't had any problems since.
We are happy you are having fun with our app!
This app was perfect for my custom wig product options! I had an issue installing my app in the new Shopify 2.0 theme, but I reached out to customer service and they helped me within 5 minutes!! Definitely install this app on your site!
Hi there, thank you for the review! We're sorry you ran into some issues with the app, but are glad that our customer service team was able to work them out for you! We appreciate the kind words about our products and support. :-)
Please reach out if you need any other assistance!