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So far so good! I used the app and paid for developer help to set up custom product ordering on my site. There was good communication with the developers and I got exactly what I wanted in a timely fashion. Thank you

Amazing support. Very helpful and super efficient.
Sorted my problem in no time at all. Thank you very much!

I like the app so much! It meets all my needs and the support team is very helpful and professional. I highly recommend it.

These guys are bosses! They were the only app I could find that could handle the complexity of my product option needs, and their support team made the impossible happen with grace. We are still hoping to iron out one kink, but the limitations are on shopfy's restrictions on apps and not the expertise of this team. We are so excited to have finally launched early this morning and we just got our first sale! Go check out the amazing things they helped us accomplish at Ecofetti.com! We couldn't have done it without these awesome peeps. 10 out of 10, would recommend.

Overall, not a bad app - the free price tag is hard to beat!
BUT - there are a few reasons that I will NOT be continuing to use this app.

1) The options do not export with the order.
This is the biggest issue with this app for our business. Our process involves exporting the orders and creating a to-do list based on that spreadsheet. The options chosen aren't on this spreadsheet, which means we have to manually pull up the order and input which options were chosen. I haven't looked into any other apps to see if this is a universal problem, but it definitely is a deal-breaker on this app.

2) The pricing is handled in a confusing way.
I love that you can include an add-on price for each option but the way that it is reported is confusing and not as seamless as I would like. It adds these prices as a separate line item. So for example, we have an item that has a base cost of $1 and charges an extra dollar for each accessory added. The way that this is shown on the invoice is
Item A - $1
Customization Cost for Item A - $4
Splitting it up like this makes it a little confusing for the customer. It also affects that exported spreadsheet and makes it confusing for us as well.
I also don't like that if there isn't a charge for customization, it includes the [$0.00] price tag on the invoice which looks cluttered.

3) You can not add/edit/look at the options from the listing itself
The way this app works is that you create and assign the options from within the app. There is no way (that I have found) to access these options from each listing or even see what options are assigned to that item. This wasn't a deal breaker and I also don't know if this universal to other apps, but it was something that was a little inconvenient.

4) The app is not incredibly easy to install
Many of the other apps I have used on Shopify have been fairly simple to install and set up. I was surprised that installing this app actually involved editing the code. I am by no means a coding expert but I do have a tiny bit of experience. I can't imagine someone who is a complete novice having to go through those steps. It seems from other reviews that Hulk Code has great support to help you activate the app but if you are a stubborn independent person like me, this could be frustrating to potentially HAVE to ask for assistance.

Again, overall not a terrible app - I just wanted to throw my two-cents in about this app after using it for a couple of days.

I wish I would've known that an automatic discount doesn't work with BOGO deals before black friday. It ruined my entire sales day since the code wouldn't work since it was auto and a buy x get y. The customer service rep Nisha was great though

I'm writing this review based solely on the support received with the app, it's installation and it's configuration. We are still in the evaluation period so do not yet know if we will be going ahead - but have great confidence that if we do use the app on our store we will be confident to do so with the extremely high quality of support services available to us from the people at Hulk/apps.

Their tech support was amazing and very responsive. When the app was having an issue they resolved within hours and got me back on track. Big thanks to Nisha for her expertise.

Nice customer experience and fast email response. I asked a few question in a week, all of problem are solved in days.

I have updated my review as I have now got this app working and it appears to be performing well.
I did have quite a few issues with the app functionality at first which I managed to fix myself - it turned out to be a cookies issue. It was a bit frustrating trying to explain my concerns to the technical support staff who did not fully understand the scope of the problems I was experiencing but we got there in the end and the app appears to be doing what it should now.