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4.75 Star Overall.
The functionalities are fantastic, exactly what I've been looking for. The support turnaround is very fast and very satisfied with the service received, especially on a free plan.
I've installed and have been using the app for about half a year so far and loved it.
I'm on the Basic Plan (Free) and initially had a few more options available to me which are now moved over to the Pro Plan (paid), such as conditional logic. Existing established logic is still in place but I'm no longer permitted to add/edit conditional logic. A bit disappointing on this shift without advanced notice but I understand that money has to be made somewhere.
The only catch is, every few weeks or so the app kinda stops working all of a sudden and causes havoc on my end. For example, the customer selects a custom option, but the additional price is not added to the total balance in the shopping cart. Other times the description of the custom option does not display. And other times, both the description & additional price reflects properly in the shopping cart, but the customer does not get billed properly on the checkout page.
I'd have to manually verify each order carefully, daily, to ensure customers are billed for the selected custom options. Plus, I'd have to manually write an email to apologize to the customer for the undercharge, and separately send them an invoice to pay for the difference. Very time consuming and unprofessional...
Time and again, I would report the same repeating issue and support would resolve the issue within a day or two. I'm glad it can be fixed. I'd just prefer if the features can be more dependable, consistent and reliable. But since it's free, I really cannot complain, especially when this app gives me a lot more functionality than comparable apps at a free price. For that, I thank HulkApps.com for your generously free app.
Thank you for your insightful feedback and the 4-star rating. We're pleased to hear that you find the functionalities exactly what you've been searching for and are satisfied with our speedy support response.
We note your concern regarding the shift of some options from the Free Plan to the Pro Plan. We apologize if this change was made without prior notice and understand your frustration. However, we appreciate your comprehension that this was necessary for maintaining the quality and sustainability of our services.
Additionally, we sincerely apologize for the intermittent problems you've been experiencing with the app and the inconvenience it has caused you. It is crucial to us that our app is reliable for you and does not interrupt your workflows. We understand how vital it is for our features to be consistent and dependable, and we're continually working towards this goal.
As of your mention about glitches and their impacts on your store, we'll ensure that our support team closely monitors your account to prevent such occurrences in the future. Your detailed feedback plays an integral part in helping us spot and mend these issues efficiently.
Once again, thank you for your patience and for appreciating the functionality and free availability of our app. The Hulkapps team is grateful for your understanding!
Best,
HulkApps Team
I used this app to add boxes to collect text from customers to be engraved on their purchases. Works really well and the bits I struggled to do were quickly fixed with an email to ask for support. When I asked how I could do something, they did it for me and were very quick to respond too! Love it!
Thanks so much for the kind words! We really appreciate the review, and are so glad to hear you're loving the app. We're very happy to hear that you were able to get an awesome experience from some of our great specialists!
Please let us know if we can help with anything else!
Very useful APP and great customer service! Respond to my issue in a short time. No worries to use it
Thank you for your review! We're known for a quick turnaround with our support and we're glad that you received help at the right time.
I used this app for some months, then I happened to pay special attention to an order and realized it was adding options to customers carts but sometimes not charging them. Apparently the app is not compatible with the "Buy Now" button which is - I would argue - an important button on a Shopify website. All my customers who used 'Buy Now' instead of 'Add to Cart' would get the options for free. Hulk Apps were very aware of this and told me to remove the buy buttons from my website. I chose to remove this app instead. I think it was quite irresponsible for them to put this app out there with this known bug.
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket.
Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
parfait, pour ajouter des listes d options gratuite ou payante. ....................................
Thanks so much for the awesome review. We agree with you. 😜
I use this app to set up product options and love it. I am new to shopify and still getting my skills up to speed. HulkApps support is fast effective and patient.
Hi there! Welcome to the eCommerce space on Shopify, and to HulkApps! We're glad our team was able to help you out with Product Options app. :-)
We've got some top-notch customer support here at HulkApps, so please don't hesitate to reach out should you have any other questions about Product Options, or any of our other apps!
Best of luck with your business! We look forward to seeing your continued success.
This app was a useful addition to our site. The tech support was useful and trustworthy. Would like to see integration with a currency converter next.
Thanks so much for the kind words! We really appreciate the review, and would love to help you out with app integrations. Feel free to contact us whenever as we are always standing by to help.
This app is super buggy and SLOOOOOW. It would often not apply the upgraded price on checkout. Meaning customers would select an option that had a significant upgrade price, but wouldn't be charged for it.
Even if it did work correctly, nobody should install this if they care about page speed and conversion rate. It would take upwards of 4-5 seconds to load the product options - AFTER the entire page had already loaded.
So slow that many customers actually hit ATC before the options loaded and therefore checked out without selecting any options.
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us and that is why we asked our manager to contact you in hopes of amending any issues that were caused.
Great app, in the end it couldn't fit my exact needs but the Team was amazingly responsive and supportive throughout the whole way - from installation to removal!
Hi there! Thanks so much for taking the time to leave us a review. We're sorry our app couldn't fit to our needs, but are glad that our customer service team was able to install and remove the app codes for you!
Please reach out if you need any other assistance!
Their customer service is awesome. Though I face some problems installing their app but overall it's an excellent app.
We're glad to hear you've had a pleasant experience with our customer service at HulkApps. But we're sorry to hear that you faced some difficulties in installing our Hulk Product Options app. Our aim is always to ensure a smooth user experience. Thanks for your patience and for rating our app excellent despite the initial hurdles! Please feel free to reach out to us should you face any further issues down the line. We are here to help. Your feedback truly helps us improve.
With appreciation,
The HulkApps Team