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I asked and Hulk delivered. Super quick response and the team sorted out the problem before I explained what I needed them to fix. Really impressed with the communication too.

I had two products that I applied conditional options to in an almost identical way, each with custom pricing for the different choices. One of them worked great. For the other, the custom pricing didn't work for one of the options which allowed several orders to get placed for much less than the item would have cost. I contacted their support team who gave somewhat generic responses and then told me that the issue had been fixed. When I went to test it, the behavior was the same. I discovered that the ordering of the options was somehow affecting which option set pricing worked. I opened another support ticket and never heard back.
I had really high hopes for this app but it seems to have bugs and the support felt really lacking, especially considering that I was in the free trial period during my interaction and felt quite unsupported while setting everything up.

I'm temporarily removing the product the options aren't working on, have paid for a month's use of the app and am moving to a different solution as soon as I can.

It was written in English, and the work was a little complicated, but it was quick and polite support.

BY FAR ONE OF THE LEAST HELPFUL CUSTOMER SERVICE ON SHOPIFY.
They have not contacted me back after 2 weeks of contacting them trying to get my store set up even though I immediately opted for the Pro Plan, so I am a paying App customer and still being ignored.

They have ignored all my requests to contact them and have closed my tickets without answering them.
Do Not Use Unless you plan on figuring it all out on your own without any assistance, because you definitely will not get any sort of help from them.

Very Shocked with the quality of Service provided despite them bragging about industry leading customer support(Far cry from the truth)

After few weeks, bugs appeared and impossibility for tech support to take care. They simply did not know why! I spend a lot of time trying to find myself solutions, help come but 2 to 3 days later only by email, asking to ask the question with more details (or looked like they did not read the request up to the end, obviously). After multiple requests and more than a week to try to overcome this bug, I really regret, so much energy for nothing! If you are not ready to waste few weeks with a bad surprise at the end, don't bother with this App.

AWFUL CUSTOMER SERVICE
I have been emailing support for 4 weeks now to resolve why product options do not show on iOS devices, and still not resolved - no one replies or when they do they say its working when it clearly is not. AVOID THIS PRODUCT

After trying for a week to get color swatches to work I found this app. I wanted to apply color swatch options to my products. When I had a little trouble getting it to work properly I messaged customer service on what I could do to fix what I didn't like or what was broken. They responded within a few hours and in one day they fixed what I messed up. Stellar service and the changes are exactly what I wanted.

I truly can not understand all the 5 star ratings for their Support Team: it took three days for them to even look at my site. In the end, they did nothing, ignored my questions and basically blew me off. But the app generally does work. However, their Installation Guide is not accurate and I will not be buying any apps from this team.

I was charged $30 for installation and it was never installed. I'm not sure what exactly happened but I haven't heard anything back

Good service, they helped me to code Fulfillment request email notifications.

Their prices are excellent!!

Love It