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속도, 사용 편의성과 판매자 가치에 대한 Shopify의 최고 품질 표준을 충족합니다.
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The app is well done. If you have any problem, the help service is really great. They write you back fast and give you a lot of details with photos, etc.
Thanks so much for the kind words! We really appreciate the review and are so glad to hear you're loving the app. We definitely pride ourselves in offering top-notch customer support, so we're very happy to hear that you were able to get an awesome experience from some of our great specialists!
Please let us know if we can help with anything else!
Can you please guide me where are uploaded files stored? How can we access them? Customers have uploaded Pictures.
Hi there, glad you reached out about this!
All the files that your valuable customers' upload will be available on order history. Please take a look at your Shopify store's orders.
Just to put you on a perspective, we store the files on our servers. Also, there is no limit on maximum storage capacity!
I hope I've been helpful :)
Please feel free reach out to support@hulkcode.com with any further comments, concerns, or suggestions!
It works fine with is easy to use and has a good support. Some issues with customization. Does the job!
Thanks so much for your kind words, feel free to contact us whenever as we are always standing by to help.
Hulk cs team and dev team are prompt in the reply & will help me to resolve issue when I have highlighted the issue to them! please keep up the good work to help small business owners like us.
We take great pride in helping small business owners across the world.
Thank you for your kind words, it is appreciated since our brand is built upon our customer's feedback.
The app loads a little slowly onto the site. They said its intentional. But it isnt ideal. Either way, it works very well. and Ive had very good customer support experiences with them. Very communicative and attentive helping me with things, they honesty didnt need to help me with.
On behalf of our entire team, we would like to thank you for your honest feedback, Thank you for showing your support and we will definitely work our way around the Options table loading concerns.
Thank you!
initially had some issues getting it fully working, but customer support was fantastic as basic free user and was resolved very quickly
Hi there. I just wanted to apologize that our installer didn't work correctly. We always offer free installations when it comes to [app name], and would love to get this app installed properly for you. Since there are so many themes, sometimes it requires a little extra love from one of our specialists to get the code implemented properly.
But we're glad that our customer service team was able to work them out for you! We appreciate the kind words about our products and support. :-)
Please reach out if you need any other assistance!
I used this app to add prices for embelleshing on products and although I found it difficult to add initially, the support was second to none. Its annoying that you cant use tags to add it to certain products.
Hi there! Thanks so much for taking the time to leave us a review. We've added tags feature request for our 2021 product updates. We don't have a public roadmap so I couldn't say if/when this feature might be made available. Whenever we implement this feature, we'll get in touch!
Let me know if we can help with anything else.
All works perfectly. Switched from a paid alternative to this one and was up and running in no time. I had a slight issue with the image uploader option and it not updating the price of extra options added, but I contacted them and they fixed it within a week.
I would like to see character limits implemented into it though
Thank you for your suggestion. Guess what? It has been implemented!! Please check it out, along with some other cool features in our app,
Update to my initial review where I was having trouble getting the options to show where I needed it to.
Overall, I don't think the app is the most intuitive to use, but it does work well for the simple things I need it to do and maybe it's more complicated for people who want to do fancy things.
I updated my theme recently and it stopped working and contacted the help team. It took a couple days for them to fix the problem, but in the process, they also ended up fixing a problem another app was having, so definitely thumbs up for this! I'm upgrading my overall rating for the help!
We're sorry if you felt we were charging you extra unnecessarily. What has been mentioned as bugs, are not really bugs from the app. By default the code snippet is placed before the AddtoCart button, but you can place the snippet anywhere you desire.
Our support services are free but limited to complete app installation, but if you need personalization or resolving theme related errors or app conflicts, they are specific to each store, and requires dedicated amount of time to resolve.
Our team would only charges for custom coding work that they would have to undergo, in order to get you what you desire.
But, hope you found what you were looking for from other apps.
So far, the app is working very nicely. I had an issue with installation but customer support fixed it within a matter of hours and were very helpful and considerate.
The only criticism I might have is that the look of the additional menu options at checkout don't really fit with the theme of my store. But that is simply an aesthetic preference. Otherwise, the app is working very nicely so far.
Thanks so much for the kind words! We really appreciate the review, and are so glad to hear you were able to get an awesome experience from some of our great specialists!
Thank you for your feedback. We’ll strive to do better to satisfy your expectations. Please let us know if we can help with anything else!