Hulk Productopties , 1.758 recensies

Algemene beoordeling
4,7
Cijfers per recensieniveau
  • 85% recensies zijn 5 sterren
  • 6% recensies zijn 4 sterren
  • 1% recensies zijn 3 sterren
  • 1% recensies zijn 2 sterren
  • 6% recensies zijn 1 sterren
Bewerkt 14 april 2024

I installed the app to allow my customers to choose which products they want to bundle together for a lower price. This app cannot do this.

plantworld.studio
Australië
2 maanden gebruiken de app
4 februari 2024

This app sucks, the plugin images don't display and cause my website guests to not be able to place orders, definitely not recommended!

JPBBDoll
China
Bijna 3 jaar gebruiken de app
Bewerkt 26 februari 2024

UPDATE: 02.26.24

Choose a different app, or find a different way. I am going on my third month with Hulk Apps, and have been nothing but a nightmare. They do not read your requirements nor what you will accomplish, and if they do, they knee-jerk piecemeal development and custom code. There is no shared communication with any team, as only 1 person knows my site and has been away, so no one was able to move the project forward or even answer my questions.

They are not able to provide any ETA on how long things will take and get a canned response that we are working on this as fast as possible. After sending in my 80th email with the same requirements, I was told today it would work 100%. I totally did not expect it to work; I was 100% correct; The original requirement still is not working, that is, to track my inventory.

It is not unlimited either, as I had a second product that had multiple items, and it was beyond what they could do.


STAY AWAY!!

UPDATE: After working with Amit and understanding the needs of my business and how things needed to be laid out, he was able to deliver exactly what I was looking for. Happy to have found this APP and get my store up and running.
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If I could put no starts, it would be how I rate this app. I have asked the same questions 5 times to support and still getting no answer, except a canned answer. I now got a

Furthermore, with regard to the product you have shared with us, we will need to check with our team to see if it is possible to meet the requirements you have provided.

But no follow-up; just let us know if we can help you again.

RX Smart Gear Canada
Canada
2 maanden gebruiken de app
HulkApps.com heeft geantwoord 3 januari 2024

We're truly sorry to hear about your experience and we apologize if our support team didn't meet your expectations. It goes without saying that we want every interaction with HulkApps to be worthwhile. Rest assured we are taking your feedback seriously as we aim to improve.

You mentioned not receiving satisfactory answers to your questions, so we would like another chance to make things right. We'll be reaching out to you directly to discuss your inquiries; and this time you can expect a thorough and decisive response from us to help sort out your concerns promptly.

Thank you for bringing this to our attention and we appreciate your patience in this matter.

Best regards,
The HulkApps team

5 maart 2024

DO NOT INSTALL - this app has put code everywhere all over my store and when i uninstalled as left code everywhere and BROKE the main shop. There are no instructions to install and even less to uninstall
this has cost me £1000's in lost sale and emergency developer help to uninstall all the code that needed cleaning up

Bingley Fencing
Verenigd Koninkrijk
Ongeveer een uur gebruiken de app
15 februari 2024

Junks out your theme when you uninstall. left templates + sections _ snippets + left the hulk code in theme.liquid. Required a lot of cleanup after uninstall. Developer shouldn't be so sloppy with their code when uninstalling.

HomeWetBar Test
Verenigde Staten
16 minuten gebruiken de app
23 juni 2023

1. pricey. they stared with basic package for FREE! (completely 0) now they increase basic to USD 10.
2. add-on products (that have charges) will cost your customer NOT BEING ABLE TO ENTER DISCOUNT CODE. I think they know that they are FULLY AWARE OF THIS FEATURE is just that they NEVER FIX THIS UP because they want you to get another app (bold product option) that cost you for USD 50, only for you to be able to charge while still be able to add discount code.
3. Customer Service is blatantly slow. too generalising problems.

still there are QUITE A FEW similar apps that is FREE. PLS DO NOT WASTE YOUR MONEY.

Caseuphoria
Indonesië
Bijna 3 jaar gebruiken de app
HulkApps.com heeft geantwoord 10 juli 2023

I would like to express my sincerest apologies due to the poor experience you had with our app. Your feedback is much appreciated in order to improve the quality of our applications and service in general. Thank you for reaching out to us and if we can assist you in future, please don’t hesitate to contact us.

6 juni 2023

This app does not work with Google Pay or Shop Pay. If your clients pay with either of those methods then the app will not work. Brought issue up many times to Support team but not addressed. Not worth it for us to keep this app given it brings more issues than anything else.

shopmemoria
Verenigde Staten
Ongeveer een jaar gebruiken de app
HulkApps.com heeft geantwoord 12 juni 2023

I would like to express my sincerest apologies due to the poor experience you had with our app. Your feedback is much appreciated in order to improve the quality of our applications and service in general. Thank you for reaching out to us and if we can assist you in future, please don’t hesitate to contact us.

Bewerkt 31 augustus 2023

I have been having issues for a while and they still didn't fix it. This has caused me tens of thousands in losses so far!

MailboxUSA.com
Verenigde Staten
Meer dan 3 jaar gebruiken de app
HulkApps.com heeft geantwoord 10 juli 2023

Thank you for your review. Since our brand is built upon our customers' feedback, we feel the need to express our sincerest gratitude for your role in creating our brand's image. Please let us know if you face any issues with any of our apps, we would gladly assist you at any time.

Bewerkt 12 juni 2023

Hulk Product Options sounded really great in the beginning.
However, multiple orders are coming in that are not being charged for their add ons. They keep saying it is a different app that is conflicting with their app or that they fixed it but more and more orders keep coming in without the additional charge.

They say their app works with the express checkouts but it seems to be an issue with shop pay and google pay. Recently we had an order come in that didn't work and they used a credit card for payment. We have made fields mandatory and some orders are coming through without all the fields even filled in. For some reason they have been unable to identify or fix the problem which makes the app worthless. I just wanted it to work.

DRYbands
Verenigde Staten
Ongeveer een maand gebruiken de app
HulkApps.com heeft geantwoord 5 juni 2023

Thank you for your review. Since our brand is built upon our customers' feedback, we feel the need to express our sincerest gratitude for your role in creating our brand's image. Please let us know if you face any issues with any of our apps, we would gladly assist you at any time.

2 oktober 2023

TERRIBLE!! CANCELLED THE TRIAL AND THEY WILL CHARGE YOU ANYWAY. THEY ENDED UP CHARGING ME 49.99. THE APP IS ONLY 10. DON'T USE THIS APP ITS HORRIBLE

MemoryPop
Verenigde Staten
8 dagen gebruiken de app
HulkApps.com heeft geantwoord 4 december 2023

We're genuinely sorry to hear about your negative experience with our Hulk Product Options app. It's crucial to us that our customers are satisfied and we understand how frustrating such issues can be.

The billing concern you've raised is certainly alarming, and we want to make sure this is addressed promptly. We assure you our billing system aligns with Shopify's policies. However, there may have been an unanticipated issue, for which we offer our sincere apologies.

We would appreciate the opportunity to look into this issue more closely. If you haven't yet, we encourage you to reach out to our support team via the Shopify App Store's "Get Support" feature. If you've already taken this step, we assure you our team will be in touch soon.

Your feedback helps us to continuously improve our services and our customers' experiences with our apps. Thank you for taking the time to bring this to our attention.

Best Regards,
The HulkApps Team