Opções de produto Hulk , 1.764 avaliações
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WARNING this app does not work with shopify discounts. I lost a lot of sales due to this plug in not working with shopify in any shape or form. I talked to Hulk customer service and their was nothing that could be done to make it compatible with my site unfortunately
I would like to express my sincerest apologies due to the poor experience you had with our app. Your feedback is much appreciated in order to improve the quality of our applications and service in general. Thank you for reaching out to us and if we can assist you in future, please don’t hesitate to contact us.
Discount functionality didn't work after adding this app. Also, their support is not willing to fix it. Do not use this app if you want discount functionality working.
The discount code functionality issue has been resolved. Let us know if you need our help in re-installing our app. :)
We asked our manager to reach out to you to talk about the issues you were having.
This app is super buggy and SLOOOOOW. It would often not apply the upgraded price on checkout. Meaning customers would select an option that had a significant upgrade price, but wouldn't be charged for it.
Even if it did work correctly, nobody should install this if they care about page speed and conversion rate. It would take upwards of 4-5 seconds to load the product options - AFTER the entire page had already loaded.
So slow that many customers actually hit ATC before the options loaded and therefore checked out without selecting any options.
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us and that is why we asked our manager to contact you in hopes of amending any issues that were caused.
And again the system is down, losing more sales, it's been happening routinely for Black Friday, January sales.
Last month I was asked to remove my comment as the problem is fixed and they have installed the app on my new Theme instantly.
It seems like the problem is not solved anymore, I'm on vacation and I have been contacted by a person trying to finish her purchase to ask me how she can personalise her item (all my products are personalised)
I hope you understand this is a big issue when we lose sales because of an app we're paying for?
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket.
Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
The app is very buggy! Support is outsourced and very unhelpful - they kept demanding access to the Shopify owner account, even though I made them their own staff account (yes, that is right they don't have developer or partner access) and could see successful logins in the audit log. Makes me wonder if they had any malicious intent trying to get the owner account details. As such wouldn't recommend to proceed with them even though the app is free - who knows what they could do to your store.
We didn't realize when we asked for staff account access, that there could be serious repercussions.
We have definitely become more cautious of our merchant's privacy and not only do we need Limited permissions to the store, we have also extended collaborator requests to many merchants. It's about what our merchants are comfortable with.
Our app requires certain codes to be manually updated in order to complete installation, but we don't expect all our merchants to be experts and we are more than happy to take care of the installation and even set it up for free.
We would be happy if you would hear out our manager that will be in touch in hopes of amending this.
This app is total and utter garbage. The app has been causing a serious checkout issue for our store since October 17th and they have done nothing to fix it. This app can single handedly destroy your website and the support does not care. I would not recommend this app to my worst enemy.
Please accept our sincere apologies for any inconvenience caused by the lack of our application’s performance. We are truly thankful for your feedback and it will be taken into consideration while we work on improving our apps. Should you have any other queries, please do contact us at any time.
I tried out this app and the features were great but it caused two issues on our website. First, right after the app became active, it caused our photos not to be visible once you clicked on a item. Once that was fixed, customers couldn't add any items to their cart. They did look into this right away but it did not fix the issue. Now I have to wait for them to go back to our original code or go to an older version. I am bummed it is not going to work but it is just not worth losing sales.
Hi there,
We apologize for any issues you are facing. Our support team has reached out to help you get these issues resolved. Sometimes, apps and code conflict, and some of these issues can happen. That's one of the reasons why we ask clients to test in a non-live theme before making this life. We also offer Free Installation Support to all of our merchants.
We'd appreciate it if you'd answer the follow-up from our manager so we can get this resolved for you.
I used this app to help us to upload image swatches for our sunglasses. Integration was good but the support is lame. Their app was interfering with another app I need for my store and instead of offering to help they simply said "sorry our app doesn't work with other option apps." I pay them monthly and this is the help they gave me. Pretty sad if you ask me for an issue that could be easily fixed with a little help. I really wanted to use this app, but I think i'll have to switch to another option app since I can't launch my store now.
Hi there,
I went through the ticket you discussed with our support team member Ivan with. Unfortunately Ivan is right. We are not compatible with an app that does exactly the same. :)
It's not possible because that app, along with ours, would be making conflicting changes. We tried as always but this is not doable.
We would appreciate if you can update this review as it's factually not accurate. We appreciate your support and we hope you'll understand the situation.
Some things just don't gel :)
Thank you.
After uninstalling they are not willing to help with shop. I had to hire external shopify developer to uninstall app completely. IT IS BUGGING MY SHOP. they are ignoring me all the time. EDIT. No you did not contected me, liars :)
Hi there! Thank you for leaving us your valuable feedback.
Please accept our sincerest apology.
We looked over the chats and emails and concluded the app was successfully removed from all of your themes.
Our manager has contacted you in hopes of amending the issues you were having.
0 Stars wasnt an option so this gets 1. The app will display the correct up charges for my options but it will not charge them in the cart. This app has cost me a ton of time and money. I tried communicating this with the developers but I was just told that I needed to remove certain characters from my options. Some how / and ? are not compatible with this app, or so I was told. I removed all special characters and still have the same issue. This is a HUGE waste of time and money!
Thank you for sharing your experience. Please accept our sincerest apologies.
In hopes of amending errors, we have asked our manager to reach out to you!