Opções de produto Hulk , 1.764 avaliações

The app works great when it wants too. What is the most annoying is the lack of customer service and it is impossible to get it corrected in a timely manner.

I got a request for a review so...... I installed it 4-5 days ago. After it installed I tried to create a text field with the app but nothing showed up, was not able to see the field. So I submitted a request for assistance, I put the product page I was trying to add the feature, and also provided an example of what I was trying to do. I got their automated acceptance email, a request for access - which I instantly approved and emailed them to let them know. Then nothing. No one has emailed me or been on the site to look at the issue or assist with the install. This doesn't make me feel that comfortable with them.

INSTALL AT YOUR OWN RISK! I normally do not write reviews however the fact that an error with this app was able to COMPLETELY SHUT DOWN my site as well as every other site using the app and prevent customers from checking out for many many hours (and STILL occurring) is just INSANE! Also the customer support is non existent when it comes to critical issues. Beyond disappointed.

For someone like myself who isn't tech savvy, this was definitely hard to install without the help of support. There aren't any installation, tutorial videos to help you. I hate that I had to delete this app.

Fairly easy to setup and the app says it will do everything I needed, however it never worked! Despite having professional installation by a HulkApps developer, the custom options selected by my customers were never displayed on my orders. This meant reaching out to customers after they placed their orders to get the details - defeating the entire purpose of the app. I reached out for support and was told there was a coding issue and that another ticket had been opened on their backend. My ticket was then closed without any resolution. I reached out again to have my issue addressed and received a response that a new theme had been setup to fix the problem. This completely removed all the options from my page and made the app unusable on my website. I'm canceling my monthly subscription to this app since it has never worked and will be using a competitor's app.

This app was recommended to me by my website developer. It looked to have everything needed for what I wanted to do with product options. However, their support is awful. Worst support from an app that I have ever experienced.

I attempted to contact them on more than one occasion to ask to figure out why my export file comes as a link to a browser instead of an Excel file. They have failed to respond or provide any solution. Now that we were prepared to update all of the products uniformly, which we started a month ago, I will now have to start over and look for another app that will provide me the solutions I am looking for.

I am very disappointed and would not recommend this app to anyone.

DO NOT INSTALL - Read my review first. From my Personal Experience After I would not recommend this app. After I uninstalled the app, they continued to bill me.

I used this app for just over a month and it has lost me $$$ in sales. I configured it and got the HULK team to check it over. They said it was configured correctly. The first order that was placed through it worked perfectly. Anything after that was a disaster. It was either not showing the add-ons at checkout, or it would, but then it wouldn't charge the customer for them. It resulted in a lot of heavily discounted purchases and me looking like a fool to my customers. I contacted the HULK team about 20 times in the past month and each time I did they told me it was all working perfectly and there was no issue (even though I am sending them failed orders and missing payment), each time they said they fixed it and didn't understand my issue.

The whole team lacks a customer service ethic and I'm pretty sure no one I spoke had English as a first language as their responses were always basic and really useless. I've just set up my theme and coded in the add-ons as I can't deal with this add on anymore.

It wouldn't have bothered me too much if the plugin just didn't work. But it's the fact the customer service team kept making out like I was the idiot as apparently it was working fine on their end. Just not on my end or for any of my customers apparently.

Loved this app when I first started using it. Then I realized when adding new products that the text boxes were no longer showing up on my website. I tried re installing it and that didn't work. I tried the automatic uninstall and that wouldn't work either. I finally deleted it so that I could try adding it back to see if that would work. Now when I try to add it back it says there is no page at that address. Very disappointed.

BY FAR ONE OF THE LEAST HELPFUL CUSTOMER SERVICE ON SHOPIFY.
They have not contacted me back after 2 weeks of contacting them trying to get my store set up even though I immediately opted for the Pro Plan, so I am a paying App customer and still being ignored.

They have ignored all my requests to contact them and have closed my tickets without answering them.
Do Not Use Unless you plan on figuring it all out on your own without any assistance, because you definitely will not get any sort of help from them.

Very Shocked with the quality of Service provided despite them bragging about industry leading customer support(Far cry from the truth)