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I used this app to help add a personalisation tab for my products. It was easy enough to use, some things were harder to understand however when I needed help the support team were great and fixed the problem very quickly. Thank you!
Thank you for your kind words. We pride ourselves in providing outstanding support to our merchants to give them the best custom solution for their store. Please peek into our app portfolio, we're sure you will be pleasently surprised!
I enjoyed how customizable the app allows the user to be. Some of the lingo is a bit unclear, a preview box of the action would be helpful. Although one of our requests took a couple days to get resolved by customer service, they were extremely through and helpful. Thank you!
Thanks for sharing your feedback with us and the Shopify community. Were grateful that you enjoyed using our app to customize your options.
We'd like to improve on your suggestions right away so other merchants don't face the same issue while using our app.
Thank you once again for your review!
Terrible app if you charge for extra options you can't offer discount codes store wide it will hide the discount box at checkout
Hi there,
We would like to inform you that we have made significant improvements in our app this year, and the discount codes work smoothly with extra options in cart page.
You can see for yourself. Let us know if you need further assistance, our team is ready to take care of all your needs.
I've added 100+ options to separate products on our store. One of the options, on our most popular product, does not add the cost to the subtotal, which is a very big deal. Every other option seems to work fine, except the one that matters most to our store. I'll update this review if I can get this resolved, but it's causing a big headache at the moment.
Hi there, thank you for your much-appreciated feedback.
If you are still facing this issue please contact us at support@hulkapps.com so one of our agents can help fix it.
Terrible app, super slow support. Guys if you do not want to pause your shop for a week, never use it!
My issue was that they made a mistake in coding and now its 8th day, but they still can not fix it and no one can add products to the cart in my online story. Does it really takes that long to fix a small issue.
The one thing they are good at is creating a tickets and taking their time.
AVOID !
Hi there,
We are sorry for the issues were facing. Our app support is free and our app has a Free version and sometimes we get an influx of support tickets that we try to resolve as soon as we can. This app does require a specific installation process and sometimes issues arise during the code implementation process that could cause issues.
We are sorry for the issues and hope you'll hear out our manager that will be contacting you in hopes to amend the issue you were having.
The most seamless, efficient app I've used on Shopify. I simply used their aided install and within hours an associate had it working on my site with no hiccups. Typically, I have to go 2-5 rounds with support before an app like this works, but their developer had it working exactly like I needed without any back and forth.
Hi there. I just wanted to apologize that our installer didn't work correctly. We always offer free installations when it comes to [app name], and would love to get this app installed properly for you. Since there are so many themes, sometimes it requires a little extra love from one of our specialists to get the code implemented properly.
We're glad to hear that you were able to get some assistance from our awesome support team! We appreciate the kind words. :-)
When I was confused on what to do next. I reached out to customer service and they are simply amazing.
Hello. Thank you so much for taking your valuable time to provide us with your feedback. We are pleased and happy to hear that our team managed to help you and that you are happy and satisfied with the solution. We really appreciate you taking your time to provide us with your honest opinion as this will help us strive for greater things in the future.
It's easy to use, they taught me how to use this plugin, the service is very good, and the function is powerful
We are glad that our app is the one for you.
If you need anything just know we are standing by.
Very good app for free it saves you time and money
Thank you for giving us such an amazing opportunity to help you. We truly value customers like you.
This app works pretty well for me, as all my products are custom. My only downfall is I need it to edit the prices. It doesn't do it all the time. When it works it works well. I hate having to reach out to my customers to tell them the price is wrong. If you can help me that would be great!
Hey there, thanks so much for taking out the time to leave us a review. We really appreciate that :)
I see you're finding an issue with the product's pricing. But, I'm sure our support team can help you with it, they are the best!
Reach us at any time. We're always happy to help you :)