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The app is great for adding options sets easily and across entire catagories.
For months (including the holiday season), this app has caused a hiccup in customers being able to add my products to cart. As an online retailer, that is detrimental to my business. On COUNTLESS occasions I reached out to customer support with absolutely 0 help. Uninstalling and very disappointed.
They take too long to respond and fix things
There are not enough good things I can say about the app. I have been using it on multiple stores for several years and it has helped our companies generate countless sales.
Recently i updated a product with a very complex and conditions scenario and I had trouble completing the product specs, so I asked the customer service experts to help... well Juan and Chirag were the two who handled my issue and successfully went through meticulous troubleshooting and then fixing everything for me.
I appreciate you all and I will recommend you to all who read this review.
Great support! This product option builder offers everything we need.
Excellent customer service. I had an issue with a drop down menu and was able to receive help and have issue corrected within 10 minutes. Highly recommend!!!
its confusing, but with some time it works well, and the support is fast & reliable, and friendly, even at 2am.
Hi, we had a couple of issues with discounts and currency converting, Muaza helped set up the discount code box for us and it now works perfectly. He was quick to respond and answered all my queries well, great customer service
We love the app. Our products are very complex and we have been very pleased with how it works. The support team has been great and responds very quickly to questions and assistance as we configure complex options. Thanks for everything.
The whole team has been very accomodating since we integrated to Shopify, they always find a solution. Deepa especially today has resolved something troubling us for some time now, that even custom developers outside of this app were not able to help with. I have also since received additional support from the product manager of the app, who kindly provided assistance from developers on custom code very generously, again solving an issue that was causing us a lot of headache. They are truly a joy to work with, nothing is difficult. I look forward to working with them into the future. Thank you so much!