Hulk产品选项 , 1,600 条评论

整体评分
4.7
每个评分等级的数量
  • 85% 的评分是 5 星
  • 6% 的评分是 4 星
  • 1% 的评分是 3 星
  • 2% 的评分是 2 星
  • 6% 的评分是 1 星
2021年3月21日

I had a problem with the product options app not showing up at checkout. Deepa was amazing she responded back fast and helped me work through every problem! We got everything working back to normal in less than a day.

KJ Hair
美国
10个月 人在使用应用
HulkApps.com已回复 2021年3月22日

Hi there, thank you for the review! We're sorry you ran into some issues with the app, but are glad that our customer service team was able to work them out for you! We appreciate the kind words about our products and support. :-)

Please reach out if you need any other assistance!

2020年5月20日

I installed the app last year as I operate closed releases and need a top level quality to split amongst a host of fashion options with different charges to these changes. Like different lengths etc.
All has been working well until last release when I kept getting an *undefined* notification at cart & none of the costs would be applied.
This cause a problem as loads of customers were undercharged and I had to create a work around for my customers.
But once I contacted the app team, they were so responsive + able to help with the issue quickly. Which was fantastic, as I really need this app to work. And although I can’t fix the issues from this release a work around for other products would be impossible.
So I am very grateful the team was able to fix ready for my next release + also able to fix the problem with my Discount Code box not being visible on any page.
They added the Discount Code box, no problem at all.
It was a hassle that the app had a glitch, but these things happen. The fact the team were so responsive, able to help, kind + articulate I am very thankful + will recommend.
Plus when the app is functioning at its best, it a bloody life saver!!!!
But when I called

Zonkt
澳大利亚
2年多 人在使用应用
HulkApps.com已回复 2020年5月20日

Hi there! Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

2020年4月23日

Figuring out how to create options and option sets wasn't terribly intuitive. Fortunately their service team was quick to respond and provided links to exactly what I needed in order to correct the issues I was facing.

Custom Travel Art
美国
2年多 人在使用应用
HulkApps.com已回复 2020年4月24日

Hi there. I just wanted to apologize that our guides were not intuitive enough to help you, but we are always standing by to help merchants build the store of their dreams!

Our specialists will be happy to read what you wrote, so thank you and have a beautiful day!

2020年4月14日

I had a lot of trouble inserting a text field for my website. They helped to get this field on my site and showed me the steps. Very patient!

The Glam Goddess Shop
美国
2年多 人在使用应用
HulkApps.com已回复 2020年4月15日

Thanks so much for the kind words! We really appreciate the review, and are so glad to hear you're loving the app. We definitely pride ourselves in offering top-notch customer support, so we're very happy to hear that you were able to get an awesome experience from some of our great specialists!

Please let us know if we can help with anything else!

2021年1月6日

I couldn't emphasise enough how helpful the customer service was in solving some issues that kept appearing when installing the application. I rated 4* as I found it a bit hard to install and make it work, but 5* for the support's fast and effective interventions. Happy with the app overall. Thank you.

Cozinest Deluxe
爱尔兰
12个月 人在使用应用
HulkApps.com已回复 2021年1月7日

Hi there! Thanks so much for taking the time to leave us a review. We're glad to hear that you were able to get some assistance from our awesome support team! We appreciate the kind words. :-)

Please let us know if we can assist with anything else! We look forward to seeing your increase in average orders while using Product Options App!

2020年2月11日

Product customizations are a key part of our business. Unfortunately, since Shopify only allows a maximum of 100 variants (really?!) we had to search for an app to help us out.
This app has helped us to offer exactly what we want for our customers and has allowed our customers to be creative with their choices when they order.
Now, we have had a few issues. You cannot use the Buy it Now buttons with this app because it won't charge the customer for price upcharges and you also cannot use the cart drawer you must use the cart page. Also, if your customers also use the seller notes then you need to disable the paypal and google checkout options from the cart page otherwise those notes may not get sent through. However, none of these things were mentioned during install or setup so we learned the hard way. I will say that the support team is quick to respond however it did take 3 separate times to fully resolve the issue so that was disappointing. I have recommended to them that they make a list of requirements or settings to enable/disable for this to work properly from the get go.

Penelope & Co. Boutique
美国
接近3年 人在使用应用
HulkApps.com已回复 2020年2月12日

Thank you for bringing this to our attention. We’re sorry you learned about a few limitations in our current version of the Product Options App after you had it installed. We apologize that our app did not satisfy your expectations.

No worries though! These improvements have been flagged to our Product Team for a prompt and accurate resolution. Well ensure that this doesn't happen again and we don't get uninstalls due to these issues.

Thank you for your kind review! Let me know if you need help with anything else.

2021年2月26日

I used this app so that I could add custom product options (file uploads) to my website. I had tried doing this by editing the code myself, but the files wouldn't upload properly. At first when I used the app, I was having the same issue. Once I contacted them, they helped me and resolved my issue quickly.

You & Me Tapestry
加拿大
9个月 人在使用应用
HulkApps.com已回复 2021年3月1日

The app looks great on your store! Thanks so much for the review and let us know what we could do to deserve those 5stars from you!

2020年5月4日

Can you please guide me where are uploaded files stored? How can we access them? Customers have uploaded Pictures.

SENSATION Pakistan
巴基斯坦
大约2年 人在使用应用
HulkApps.com已回复 2020年5月5日

Hi there, glad you reached out about this!

All the files that your valuable customers' upload will be available on order history. Please take a look at your Shopify store's orders.

Just to put you on a perspective, we store the files on our servers. Also, there is no limit on maximum storage capacity!

I hope I've been helpful :)
Please feel free reach out to support@hulkcode.com with any further comments, concerns, or suggestions!

2019年11月12日

This app is amazing. You can mold the app the way you want if you are familiar with Javascript. Only challenge our team is facing is that when customer add a customization then it's showing as line item on product and cart page. However, on cehckout page it show as a new product with "Customization for xxxx" title and a blank image for that customized product. That is the pain! The app should be able to display a giftwrap thumbnail instead of a blank image. As per Hulkapps support they don't have access to checkout page. Spoke to Shopify support and they said that the developer of Hulkapps can fix that. This is the only drawback. Hope Hulkapps will fix that asap.

manoons
美国
3年多 人在使用应用
HulkApps.com已回复 2019年11月12日

Thank you for your review! We really appreciate your kind words about our app! Unfortunately, altering the checkout isn't possible beyond the style settings if on Basic Shopify plan.

However, You can customize your online checkout to make other improvements to your customers' experience by upgrading.
https://help.shopify.com/en/manual/checkout-settings/checkout-upgrade

Our team is willing to help you as soon as we get an update from you! Thank you :-)

2020年4月7日

The app is well done. If you have any problem, the help service is really great. They write you back fast and give you a lot of details with photos, etc.

Le point visible
加拿大
2年多 人在使用应用
HulkApps.com已回复 2020年4月8日

Thanks so much for the kind words! We really appreciate the review and are so glad to hear you're loving the app. We definitely pride ourselves in offering top-notch customer support, so we're very happy to hear that you were able to get an awesome experience from some of our great specialists!

Please let us know if we can help with anything else!