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This app is perfect! No issues so far. It does everything I needed it for.
We’re so glad you had a good experience. Our Volume Discount app also goes really well with the Product Options app; Its one of our most installed app. Do give it a try sometime!
Great app! The support is truly amazing - I have always had very quick responses and all my queries has been resolved without any complications. Highly recommend :)
Thanks so much for the kind words! We really appreciate the review, and are so glad to hear you're loving the app. We definitely pride ourselves in offering top-notch customer support, so we're very happy to hear that you were able to get an awesome experience from some of our great specialists!
Please let us know if we can help with anything else!
Support helped me get up and running quickly and the app does exactly what I need. I'm so happy I found this app!
Hi there! Thanks so much for taking the time to leave us a review. We are happy that we could help you in every way possible!
We pride ourselves in offering top-notch customer support, so we're very happy to hear that you were able to get an awesome experience from some of our great specialists!
Please let us know if we can help with anything else!
Customer service responded quickly and were very helpful! I feel more confident about using the app going forward and know if I stumble into something else, there is reliable support.
Thanks so much for your kind words, and please let us know if you need anything else! We are always standing by to help. :)
Have a beautiful day!
This app is powerful and almost perfect, we're already using it for 2 years. It's amazing to handle a large bulk of custom options, including image swatches, and many personalization fields, like text input for engravings in our case. And you can create multiple bundles of option combinations, applying them individually for subsets of your product portfolio. Exactly what we need to sell our custom-made leather products. Super helpful!
What makes it absolutely outstanding though, is their excellent customer service (rating 5+ stars!): They're coding wizards and could solve multiple UX problems for our specific product and cart pages within no-time, literally overnight. Without these custom adjustments, the buttons and price formatting would not have matched our product pages' look & feel. But they went above and beyond to make it look consistent. You rarely get such amazing customer service anywhere today!
Translations in the backend (our Shopify language is German) are still not great and leave room for misunderstandings (status: March 2023). But this is just a minor UX topic for you as an admin, and only if you're using Shopify in another language than English I guess.
Other than that you just have to factor in some UX trade-off as of the checkout page, as a buyer's chosen product options will always translate into a separate product on the checkout page (with an empty placeholder image). This logic stays the same for all steps after of course, e.g. in connected order processing and billing apps (also showing this separate products on shipping labels and invoices). There is nothing Hulk could do about atm, as they can only customize the flow until the cart page to guarantee a consistent look & feel, but not any further. Therefore, the UX is not perfect until the end, but at least until the final checkout page where a buyer already made their decision.
In total, I would give 4.5 stars.
Great job overall!
Hello, thank you so much for your detailed and thoughtful review! We really appreciate having you as our long-term customer, and we're thrilled that Hulk Product Options has proven to be a significant tool for your custom-made leather products.
Your commendations regarding our customer service—an area where we always strive to excel—really made our day. We strive to provide top-notch, ‘overnight’ solutions that ensure the aesthetics of your product and cart pages are maintained.
We understand your concerns regarding the translations in the backend, and we appreciate you bringing this to our attention. We aim to provide the most seamless user experience, regardless of the language of use, and we will definitely look into this for improvements.
Your feedback about the UX in the checkout page is also invaluable. Unfortunately, due to Shopify's current checkout page restrictions, we're limited in what we can do to customize. However, we're continually looking for ways to provide enhancements within those parameters.
Although you've noted your rating as 4.5 stars, we see it's marked as a 5-star review here. Nevertheless, we'd love to hear more about what we can do to secure that extra half star and will always aim for a full-fledged 5-star experience.
Thanks again for choosing HulkApps and we look forward to serving you in the future.
Best,
The HulkApps team.
The best app and more than the best support! Really, I was afraid about some problems at the beginning but support helped me with everything sooo fast! Many thanks for help from Sanjay.
Thank you for your kind words! We love supporting you and your business. Your feedback would surely put a smile on Sanjay's face.
I was exhausted when i was installing the app and i badly messed up everything and they fixed it while i was in bed!! Just fabulous. Literally the best thing ever to wake up to. Thank you so much!
Thank you for your review. We're glad you chose our app. We try hard every day to ensure you get what you desire. Happy we hit the mark for you!
It is well supported at the time of introduction.
She clearly told me what she couldn't do and what she could do.
And they were patient about what they could do.
I appreciate them. Thank you!
Thanks so much for your kind words, and please let us know if you need anything else! We are always standing by to help. :)
Absolutely amazing app. Wouldn't give it any less than 5 stars. Tech support is amazing too, any intergration issues with custom templates (like myself) and they promptly fixed them. Thanks guys!
Thank you for your kind words. We are always happy to have a satisfied customer. Our Support team will be thrilled to read your feedback.
If you need anything just know we are standing by.
Great team. Very responsive. Very easy to work with. Highly recommended. They fixed a problem that I had very quickly.
Thanks so much for the kind words! We really appreciate the review, and are so glad to hear you're loving the app. We definitely pride ourselves in offering fast, hassle-free customer support, so we're very happy to hear that you were able to get an awesome experience from some of our great specialists!
Please let us know if we can help with anything else!