Hulk产品选项
符合 Shopify 在速度、易用性和商家价值方面的最高质量标准
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This app was what we were looking for when it came to providing our customers with a lot of variations, but not being limited by the Shopify 3 variant limit. The customer support was great and the app provides you with the ability to change the prices based on your variants. Where the app loses a couple of stars is the product selection process to apply your variants to your products, you cannot select by tag (you can search by tag though but still have to select each product individually), you cannot select by collection, and the app will not capture any new products without you adding them manually. If you have a lot of products like we do (100+ of about 10 designs), then you must select each product individually with a scroll down view. Once you reach the end of the scroll bar it loads more products, which if you ended up searching your products by a tag, the tag disappears and then shows every one of your products instead of it being filtered. This is such a pain in the ass to choose the products you want this app to be applied to we almost don't want to use it, but this seems to be the only one available where you can change the prices based on a variant. Once you get your products selected, we found that if you choose close to 50 products at once to import, a server error stops you from moving forward and then you have to start all over because it deletes your options set.
If you were able to choose your products by collection rather than one by one, or the app would automatically import products to the list by tag or collection that would be great, but this is where it falls short. It really is a big burden having to select all of our products 20-30 at a time, keep track of where we left off so we don't get the server error for choosing too many products at once then going back into the list to import another 20-30.
Update: After having this app for the free trial, I believe that we will continue to use it because of the customer service. The customer service has helped us integrate the app really well into our theme since it's not a free theme. We had so many integration issues with formatting on the checkout page, prices not being adjusted when customizations were chosen, invoices not showing the customization in our packing slips or on the customer end but only showing the base price and product, the discount code box not being available for the customers on the checkout page. This was all fixed in a timely manner even after being incredibly frustrated with the app, but we need that customization with being able to adjust prices. The customer service is really great and that's the only reason we're increasing our rating to 4 stars. We still have an issue with adding products to your option sets not being somewhat automated, which is why we can't give it 5 stars.
Thank you for your thoughtful and detailed review! We're thrilled to hear that our Product Options app has been helpful by providing more variant options and that our customer service team could assist with its integration in your theme.
We understand the frustration you've experienced with the product selection process, as your store has a substantial number of items. It’s clear that feature could be more user-friendly, and we appreciate your detailed feedback on improving this area.
We've taken note of your suggestion about selecting products by collection or the app automatically importing new products - your insights are crucial for us to enhance our app's functionalities and performance.
We're glad that, after working through the initial issues, you've chosen to continue using our app mainly due to our dedicated customer support. We regret couldn't earn a perfect score from you, but rest assured that we are working diligently to refine our service to meet exceptional quality, and your feedback plays a crucial role in this.
If you need any further assistance, don't hesitate to reach out!
Best regards,
The HulkApps Team
My site uses this App on almost every transaction. It works great. Always room for improvement so it gets 4 stars.
However, the customer service is 5-star! - quick, responsive, understanding and provides solutions or alternatives if at all possible. Deepa helped me and I'm appreciative for 5 - star service!!
Jared at The Clayroom
Thanks so much for your kind words, and please let us know if you need anything else! We are always standing by to help. :)
I love this app, and the team was super helpful to get it properly set up when I encountered some issues during installation. However, I'm only giving 4 stars because it does not work with the currency converter app I had... or any for that matter (I tried a few.) In the end I had to delete the currency converter app, because I need the product options more, but wish I could have both.
Hi there, could you let us know which Currency Converter app are you using? Our app is perfectly compatible with Shopify's Currency Converter. If you like, our team can help you integrate it for you. Reach us on support@hulkcode.com
Good app and great service Recommend
Thank you:)
A very good program, and the development team will actively address the issues raised. I gave it to Four Star because there are still some functions that can be done better. For example, the color palette can only have a uniform shape, and the program will not make the best display based on your image
We would like to express our sincerest gratitude for your feedback. It is highly appreciated since our brand is built upon our customers' feedback. It is also necessary for us to keep improving on a daily basis. If you ever need our assistance, please feel free to contact HulkApps at any time.
Works like a charm! Support team is also very responsive and accommodating when it comes to requests.
Hi there, thank you for your kind words! Please don't hesitate to reach out to us if you ever need any help!
Have a wonderful weekend!
I switched to this app from Bold Options and found it much more responsive, easier to use and manage. Bold would also throw a lot of errors. The support team from Hulk is thorough and responsive. Great job on that front. 2 things keeping it from being a 5
1 - It does not work with AJAX carts
2 - It doesn't allow for the use of the options creating invoices in the back end so you can only use it for customer facing operations. In our case those aren't game killers (although both would be fantastic) but if that is a requirement you will have to look elsewhere.
Hi there! Thanks for leaving us such an insightful review. We are thrilled that you loved your experience with HulkApps; We appreciate the kind words about our product and staff. :-)
Please let us know if we can assist with anything else! We look forward to seeing your increase in average orders while using the Product Options App!
I enjoyed how customizable the app allows the user to be. Some of the lingo is a bit unclear, a preview box of the action would be helpful. Although one of our requests took a couple days to get resolved by customer service, they were extremely through and helpful. Thank you!
Thanks for sharing your feedback with us and the Shopify community. Were grateful that you enjoyed using our app to customize your options.
We'd like to improve on your suggestions right away so other merchants don't face the same issue while using our app.
Thank you once again for your review!
This app works pretty well for me, as all my products are custom. My only downfall is I need it to edit the prices. It doesn't do it all the time. When it works it works well. I hate having to reach out to my customers to tell them the price is wrong. If you can help me that would be great!
Hey there, thanks so much for taking out the time to leave us a review. We really appreciate that :)
I see you're finding an issue with the product's pricing. But, I'm sure our support team can help you with it, they are the best!
Reach us at any time. We're always happy to help you :)
This app is perfect for my store in setting up customized product variants, color swatches, and conditions that change the options based on prior selections. It was,however, a bit difficult to initially set up and install. It wasn’t syncing with my products and I had not set up some of the conditions accurately. There are also some pieces of code that need to be added and removed in order for it to work seamlessly. This is not very clear in any of the description, but support was EXTREMELY responsive and helpful when I contacted them for help. I now have it set up in my store and it has made my store’s functionality SO much better!! I definitely recommend but be prepared to troubleshoot a bit with installation.
We are so grateful for your kind words. Thanks for sharing your review with us and the Shopify community. We will try to improve our app tour and documentation so other merchants don't face this issue. But thank you once again!