Hulk产品选项 , 1,763 条评论

I used this app for some months, then I happened to pay special attention to an order and realized it was adding options to customers carts but sometimes not charging them. Apparently the app is not compatible with the "Buy Now" button which is - I would argue - an important button on a Shopify website. All my customers who used 'Buy Now' instead of 'Add to Cart' would get the options for free. Hulk Apps were very aware of this and told me to remove the buy buttons from my website. I chose to remove this app instead. I think it was quite irresponsible for them to put this app out there with this known bug.

This app is super buggy and SLOOOOOW. It would often not apply the upgraded price on checkout. Meaning customers would select an option that had a significant upgrade price, but wouldn't be charged for it.

Even if it did work correctly, nobody should install this if they care about page speed and conversion rate. It would take upwards of 4-5 seconds to load the product options - AFTER the entire page had already loaded.

So slow that many customers actually hit ATC before the options loaded and therefore checked out without selecting any options.

WARNING this app does not work with shopify discounts. I lost a lot of sales due to this plug in not working with shopify in any shape or form. I talked to Hulk customer service and their was nothing that could be done to make it compatible with my site unfortunately

And again the system is down, losing more sales, it's been happening routinely for Black Friday, January sales.
Last month I was asked to remove my comment as the problem is fixed and they have installed the app on my new Theme instantly.
It seems like the problem is not solved anymore, I'm on vacation and I have been contacted by a person trying to finish her purchase to ask me how she can personalise her item (all my products are personalised)
I hope you understand this is a big issue when we lose sales because of an app we're paying for?

The app is very buggy! Support is outsourced and very unhelpful - they kept demanding access to the Shopify owner account, even though I made them their own staff account (yes, that is right they don't have developer or partner access) and could see successful logins in the audit log. Makes me wonder if they had any malicious intent trying to get the owner account details. As such wouldn't recommend to proceed with them even though the app is free - who knows what they could do to your store.

I tried out this app and the features were great but it caused two issues on our website. First, right after the app became active, it caused our photos not to be visible once you clicked on a item. Once that was fixed, customers couldn't add any items to their cart. They did look into this right away but it did not fix the issue. Now I have to wait for them to go back to our original code or go to an older version. I am bummed it is not going to work but it is just not worth losing sales.

I used this app to help us to upload image swatches for our sunglasses. Integration was good but the support is lame. Their app was interfering with another app I need for my store and instead of offering to help they simply said "sorry our app doesn't work with other option apps." I pay them monthly and this is the help they gave me. Pretty sad if you ask me for an issue that could be easily fixed with a little help. I really wanted to use this app, but I think i'll have to switch to another option app since I can't launch my store now.

This app is total and utter garbage. The app has been causing a serious checkout issue for our store since October 17th and they have done nothing to fix it. This app can single handedly destroy your website and the support does not care. I would not recommend this app to my worst enemy.

0 Stars wasnt an option so this gets 1. The app will display the correct up charges for my options but it will not charge them in the cart. This app has cost me a ton of time and money. I tried communicating this with the developers but I was just told that I needed to remove certain characters from my options. Some how / and ? are not compatible with this app, or so I was told. I removed all special characters and still have the same issue. This is a HUGE waste of time and money!

After uninstalling they are not willing to help with shop. I had to hire external shopify developer to uninstall app completely. IT IS BUGGING MY SHOP. they are ignoring me all the time. EDIT. No you did not contected me, liars :)