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This app is almost perfect! There are a few quirks that I wish could be done like I wish some listings wouldn't say $0.00 initially or show no price at all until an option is chosen, just little things like that, but overall I'd give this app a 4.7 star. The customer service is stellar and they respond so quickly and are so wonderful to work with. It's relatively easy to do on your own, once you get used to it. And what you can't figure out, you just reach out and they help you figure it out and VOILA! I would definitely recommend this app and it's been the best options app I've used and I've tried a handful. xo
Thank you so much for your detailed and thoughtful review!
We’re thrilled to hear that you find the app easy to use and that our support team has been helpful whenever needed. We appreciate your feedback on the pricing display. We’re always looking to improve and make the experience even better. Your recommendation means a lot, and we’re so happy to be your go-to options app!
The support advisor was outstanding Muaza and extremely helpful. The problem was immediately identified and sorted out.
I gave the app 4 stars because there should have been more communication between Shopify and the app for the issue at hand (discounts and customization) as this issue as a whole took 3 attempts over 3 days and about 6 hours of time wasted plus lost me valuable time in which it send out a newsletter missing the deadline for a fathers day discount. Shopify seemed unable to identify the issue which is that the hulk customization app is not compatible with discounts. Whose fault this is i do not know ..
however once the problem was identified by the 3rd shopify advisor and then the Hulk app advisor it was quickly sorted out. My advisor i feel went above the call of duty . The problem is resolved
Thank you for your detailed feedback!
We’re glad to hear that Muaza was able to identify and resolve the issue quickly and that you felt supported throughout the process. We completely understand your frustration with the back-and-forth with Shopify and appreciate your patience. Your insights are valuable, and we’ll continue striving to make integrations smoother and communication clearer for our users. We’re happy the problem is now resolved!
So far very good, live chat support has been very helpful twice now. I think adding full walkthrough videos showing how to do each string of customizations would be very helpful. So far i've not been able to find or be directed to any long form videos.
We're glad to hear that you're finding our app very good and that our live chat support has been helpful! Your feedback about the need for comprehensive walkthrough videos strikes a chord with us. We understand how this can enhance user experience with each string of customizations. We appreciate your suggestion and will seriously consider it moving forward.
If there is anything else you need assistance with or any queries, feel free to reach out to our support team. Your feedback matters a lot to us and helps us to improve.
Best,
The HulkApps Team
We needed hulk app to provide framing options for print sales. After a few hick ups in the beginning the team sorted it out. They needed to put in some custom code to my theme file to work properly. They even re did it after I had to upgrade the theme file and lost all the custom code. My advice is to believe in their customer service!
We would like to express our sincerest gratitude for your feedback. It is highly appreciated since our brand is built upon our customers' feedback. It is also necessary for us to keep improving on a daily basis. If you ever need our assistance, please feel free to contact HulkApps at any time.
The app functions well on its own, but it does not integrate well with many other apps, which was disappointing. I do find their customer service to be excellent, however. Whenever I have a problem they fix it quickly.
July 2025, Iris helped me out in the most efficient and effective manner, great customer service!
We're glad to hear that you find our app useful and our customer support excellent. Your kind words mean a lot to us.
However, we're sorry to hear about the integration issues you've experienced. Balancing compatibility with a wide array of apps can sometimes be a challenging task. We are working continuously to improve the integration with various third party apps. Your feedback serves as a great reminder of areas we can focus on for improvement.
We would love to know more about the specific integration issues you've faced, as your feedback helps us get better. Please feel free to reach out to us via our support channel. We take your concerns seriously and our team will revisit your case shortly.
Thank you for taking time to review us. We're fortunate to have users like you who can provide constructive feedback.
Best,
The HulkApps Team
Danna on the support team was incredible! She was so knowledgeable and patient with all of our questions as a new user. Her level of support completely exceeded our expectations. Thank you, Danna!
Great app that helps with customization for customers. Customer service is great and prompt when there are questions.
Thank you so much for your kind words! We’re glad to hear you’re enjoying the app and that our support team could assist you promptly. Your feedback motivates us to keep improving and delivering the best experience for you and your customers.
Please don’t hesitate to reach out if you need any further assistance.
Best regards,
I encountered a problem and Support was very helpful and it was fixed very quickly. Great Customer support.
Thank you for your feedback!
We’re glad our support team could help and resolve your issue quickly. We’re always here to ensure everything runs smoothly for you!
Its great & will be perfect after sorting some minor integration issues that may not even be hulks issue, Great customer service IRIS was helpful
Thank you for your feedback!
We’re glad to hear that Iris was able to help and that you’re enjoying the app overall. We’ll continue working to make everything run as smoothly as possible for you!
The support team has been really helpful whenever I needed assistance.
Thank you for your kind words!
We’re glad our support team has been helpful. We’re always here whenever you need assistance!
