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Great service and help from Adna
Hi there,
We're thrilled to hear about your positive experience with our service and especially with Adna! Your commendation truly means a lot to us.
However, we have noticed a 4-star rating and we want to make sure that you're completely satisfied with our service. If there's anything specific you think we could improve on, we'd really appreciate your further feedback. Remember, we're always here to help.
Thank you again for taking the time to review our app. Your feedback goes a long way in helping us serve you better.
Best wishes,
The HulkApps Team
Support is very good. All questions answered quickly and accurately.
I did appear to me that it needs refreshing after more variants were added to the same group and conditions. However, not a bother.
Easy enough to make product options based on product tag and I have only been told by our customers that there have not been the expected options.
I would definitely recommend the app to others.
Thank you for the awesome review, Dan! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We are constantly trying to improve our app.
Anytime we needed help with having adjustments made to the back end of our site the support team was helpful and always got the job done!
Hi there, your feedback is much appreciated. Our team will be more than happy to help you with any queries you may have.
I use this product to allow customers to choose multiple options for the products and add features at additional prices, it works really well and enables clean configurations and calculates price. It would be great if it accepted symbols as opposed to alphanumeric text only such as '-' or '+' etc. It would also be useful if it could construct a part number at the same time as configuring the options, it seems it's all there to be able to do this so would just require an additional field in the 'Options' setup.
Other than that it works great and saves a lot of time in reproducing products with different options.
Thank you for your feedback. We agree, there should be more flexibility in customizing your options as part of our app improvement initiatives in the future.
Great free app! Had some installation issues (due to my lack of coding knowledge) which were resolved within a matter of hours. Then I asked for some help in customizing where the options would be placed on my product page and changing some of the styling and they were just fabulous at helping. Superb service!
The app has integrated seamlessly with my store and shopify's own variants. Very happy!
Thank you for your kind words. If there's anything we could do to improve our current rating, don't hesitate to let us know.
great service from the team! Solved my installation issue in less than 24hours.
Thank you for the review. Glad you liked our customer support service.
Support (paid) has been very fast and efficient.
I can't comment on stability just yet as its only been a few days but so far so good.
Thanks so much for the kind words! We really appreciate the review, and are so glad to hear you're able to get an awesome experience from our app specialists.
We would love to know your thoughts on the stability of our product Options app once you get a hang of it.
Please let us know if we can assist with anything else! We look forward to seeing your continued success.
This app is amazing. You can mold the app the way you want if you are familiar with Javascript. Only challenge our team is facing is that when customer add a customization then it's showing as line item on product and cart page. However, on cehckout page it show as a new product with "Customization for xxxx" title and a blank image for that customized product. That is the pain! The app should be able to display a giftwrap thumbnail instead of a blank image. As per Hulkapps support they don't have access to checkout page. Spoke to Shopify support and they said that the developer of Hulkapps can fix that. This is the only drawback. Hope Hulkapps will fix that asap.
Thank you for your review! We really appreciate your kind words about our app! Unfortunately, altering the checkout isn't possible beyond the style settings if on Basic Shopify plan.
However, You can customize your online checkout to make other improvements to your customers' experience by upgrading.
https://help.shopify.com/en/manual/checkout-settings/checkout-upgrade
Our team is willing to help you as soon as we get an update from you! Thank you :-)
This is an updated review of Hulk Apps Options. [Previously rated 1-star, around 2/1/2022]
I am compelled to update my review for Hulk Product Options after working with this app for some time. Though not perfect, this app has made significant and notable strides to earn a 4 star rating from me. For those new users or those looking to customize their website; this is a great choice for your store, you just have to adopt the Hulk Product Options ideology in order to implement it to the best of its ability. In fact, as Shopify limits the amount of variations, this may be the best way to get all your variations on the market. The one feature that does lack and please be aware, is that it doesn't incorporate into inventory control; I'm not sure if that will even be possible down the line (although what is notable is that it does subtract inventory); I wish and am hopeful that a stricter inventory control is possible, so that I am not oversold on some models of products our store offer. ***Excellent Customer Support***
Finally, I was compelled to resubmit an updated review after giving keen consideration to the high level of customer support I have received. Chat agent was attentive to my issue, fixed it for me live, and offered suggestings for U/I improvement, and implemented those as well. You'd be hardpressed to find the same amount of customer support in todays ecommerce app climate at such an immediacy and so I was very much impressed and decided to give this review an update. in short, you will not be disappointed, despite a flaw there is much for the app to offer, and they have a suite of other apps too, which I enjoy.
We're sorry our support team couldn't meet your expectations. We understand merchants expect stellar service from us, and we have taken this review very seriously.
Our team is willing to help you and all the merchants who come to us with custom requests. Let us know if we can resolve the issues for you. We're willing to bring your trust back in our apps and services.
Also, we've asked our manager to contact you in hopes to amend this issue.
All the best with your store. :)
After testing a number of similar apps, I kept coming back to this one.
Customer service is 5 star, I took one star away for the app as little more fine tuning is needed. Everything works perfectly and almost seamlessly. Highly recommend this app.
We are so grateful for your kind words. Thanks for sharing your review with us and the Shopify community.