評價 (1,805)

整體評分
4.7
各級評分數量
  • 85% 的評分為 5 顆星
  • 6% 的評分為 4 顆星
  • 1% 的評分為 3 顆星
  • 1% 的評分為 2 顆星
  • 6% 的評分為 1 顆星
2019年4月8日

I used this app to help us to upload image swatches for our sunglasses. Integration was good but the support is lame. Their app was interfering with another app I need for my store and instead of offering to help they simply said "sorry our app doesn't work with other option apps." I pay them monthly and this is the help they gave me. Pretty sad if you ask me for an issue that could be easily fixed with a little help. I really wanted to use this app, but I think i'll have to switch to another option app since I can't launch my store now.

Sports Vision Bend
美國
使用應用程式 6個月
HulkApps.com 已回覆 2019年4月13日

Hi there,

I went through the ticket you discussed with our support team member Ivan with. Unfortunately Ivan is right. We are not compatible with an app that does exactly the same. :)

It's not possible because that app, along with ours, would be making conflicting changes. We tried as always but this is not doable.

We would appreciate if you can update this review as it's factually not accurate. We appreciate your support and we hope you'll understand the situation.

Some things just don't gel :)

Thank you.

編輯時間:2019年11月7日

0 Stars wasnt an option so this gets 1. The app will display the correct up charges for my options but it will not charge them in the cart. This app has cost me a ton of time and money. I tried communicating this with the developers but I was just told that I needed to remove certain characters from my options. Some how / and ? are not compatible with this app, or so I was told. I removed all special characters and still have the same issue. This is a HUGE waste of time and money!

Droppin HZ Car Audio
美國
使用應用程式 4個月
HulkApps.com 已回覆 2019年9月12日

Thank you for sharing your experience. Please accept our sincerest apologies.
In hopes of amending errors, we have asked our manager to reach out to you!

編輯時間:2022年4月29日

After uninstalling they are not willing to help with shop. I had to hire external shopify developer to uninstall app completely. IT IS BUGGING MY SHOP. they are ignoring me all the time. EDIT. No you did not contected me, liars :)

Kiss the Dog
波蘭
使用應用程式 4個月
HulkApps.com 已回覆 2022年4月29日

Hi there! Thank you for leaving us your valuable feedback.
Please accept our sincerest apology.
We looked over the chats and emails and concluded the app was successfully removed from all of your themes.
Our manager has contacted you in hopes of amending the issues you were having.

編輯時間:2019年10月11日

I first contacted Hulk about the issues I was having with their app on August 14, 2019 and my issue is still unresolved. I have received nothing but headaches from their customer service team. If I could I would give this app 0 stars.

We are currently using a competitor app for our product options and were hoping to switch to Hulk to save on money. That being said, due to many of our products having multiple options and it being an integral part of our website, we were unwilling to completely uninstall the competitor app UNTIL we have tested the Hulk app on our website to MAKE SURE that it will work for us.

At HULK's request, we removed the competitor app code from a copy of our live theme so that Hulk can install their code without conflict and we would be able to set up the Hulk options and test it without jeopardizing our live website and impacting our sales.

Hulk went back on what they said and requested that we remove the competitor app from our store completely before installing their own code. As I have explained previously, and to the Hulk Customer Service team, this was not feasible for us until we were absolutely, 100% positive that the Hulk app would work for our website.

It will take us approximately 15 - 20 hours to set up all the different product options from scratch for each product that requires product options.

After posting my first 1 star review (which I have since removed on the basis that they resolve the issues I was having with their app), they agreed to install their Hulk Code on the theme that we removed the competitor app from. From that point it was more headaches. Their options were not displaying on certain products, and for the options that were appearing on products, the conditions were not displaying the options correctly.

I told them 7 times, and several different people which Shopify theme I had the Hulk Code installed on and they always come back saying they need to know which theme I have the Hulk Code installed on.

Hulk has done nothing but run me around in circles for 2 months now and done nothing to resolve the issues I was having with their app.

Retro Active Arcade
加拿大
使用應用程式 4個月
HulkApps.com 已回覆 2021年11月11日

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark.

Your review is very concerning to us and that is why we asked our manager to get in contact with you to amend any issues that were caused.

2020年6月19日

The app works great when it wants too. What is the most annoying is the lack of customer service and it is impossible to get it corrected in a timely manner.

Brynley's Bows
美國
使用應用程式 3個月
HulkApps.com 已回覆 2021年11月11日

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket.

Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

2020年4月20日

I got a request for a review so...... I installed it 4-5 days ago. After it installed I tried to create a text field with the app but nothing showed up, was not able to see the field. So I submitted a request for assistance, I put the product page I was trying to add the feature, and also provided an example of what I was trying to do. I got their automated acceptance email, a request for access - which I instantly approved and emailed them to let them know. Then nothing. No one has emailed me or been on the site to look at the issue or assist with the install. This doesn't make me feel that comfortable with them.

Pet-Shack
美國
使用應用程式 3個月
HulkApps.com 已回覆 2021年11月11日

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket.

Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

2020年6月22日

INSTALL AT YOUR OWN RISK! I normally do not write reviews however the fact that an error with this app was able to COMPLETELY SHUT DOWN my site as well as every other site using the app and prevent customers from checking out for many many hours (and STILL occurring) is just INSANE! Also the customer support is non existent when it comes to critical issues. Beyond disappointed.

Kindred Splendor
美國
使用應用程式 3個月
HulkApps.com 已回覆 2021年11月11日

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark.

This is why we asked our manager to reach out to you in hopes of amending the issue you were facing.

Thank you for letting us know about this.

2021年1月14日

For someone like myself who isn't tech savvy, this was definitely hard to install without the help of support. There aren't any installation, tutorial videos to help you. I hate that I had to delete this app.

Emerald Vinyl
美國
使用應用程式 2個月
HulkApps.com 已回覆 2021年11月11日

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark.

This is why we asked our manager to reach out to you in hopes of amending the issue you were facing.

Thank you for letting us know about this.

2021年12月26日

Fairly easy to setup and the app says it will do everything I needed, however it never worked! Despite having professional installation by a HulkApps developer, the custom options selected by my customers were never displayed on my orders. This meant reaching out to customers after they placed their orders to get the details - defeating the entire purpose of the app. I reached out for support and was told there was a coding issue and that another ticket had been opened on their backend. My ticket was then closed without any resolution. I reached out again to have my issue addressed and received a response that a new theme had been setup to fix the problem. This completely removed all the options from my page and made the app unusable on my website. I'm canceling my monthly subscription to this app since it has never worked and will be using a competitor's app.

Sign Hog
美國
使用應用程式 大約2個月
HulkApps.com 已回覆 2022年1月5日

We are very sorry to hear that our app didn't meet your expectations.
We always make a duplicate theme when resolving a coding issue so it doesn't interfere with any other code on your live store.
All you have to do is publish the duplicate theme and copy your orders onto it.

編輯時間:2020年1月31日

This app was recommended to me by my website developer. It looked to have everything needed for what I wanted to do with product options. However, their support is awful. Worst support from an app that I have ever experienced.

I attempted to contact them on more than one occasion to ask to figure out why my export file comes as a link to a browser instead of an Excel file. They have failed to respond or provide any solution. Now that we were prepared to update all of the products uniformly, which we started a month ago, I will now have to start over and look for another app that will provide me the solutions I am looking for.

I am very disappointed and would not recommend this app to anyone.

The Nothing But Company
美國
使用應用程式 大約2個月
HulkApps.com 已回覆 2020年2月3日

Apologies for the inconvenience that happened to you.
We export files in the .xlsx extension and the default file open software is set to the Web Outlook (browser) instead of the Excel software on your computer. It has nothing to do with our app.
Customer satisfaction is our top priority so please give us a chance to prove and make you happy. Thank you!

In addition to this explanation we've asked our manager to contact you in hopes of amending the issue you were having.