評價 (1,805)

整體評分
4.7
各級評分數量
  • 85% 的評分為 5 顆星
  • 6% 的評分為 4 顆星
  • 1% 的評分為 3 顆星
  • 1% 的評分為 2 顆星
  • 6% 的評分為 1 顆星
2021年2月5日

Super annoying that you can’t add items to the sets you create in mobile. You can’t slide the screen horizontally to click the edit button and add items.

Nat&Madd Handmade
美國
使用應用程式 8個月
HulkApps.com 已回覆 2021年2月9日

We’re so sorry that your experience did not match your expectations. Your feedback helps us get better. We are looking into the mobile responsiveness of our app and hope to resolve it promptly and accurately.

2020年12月10日

This app does what it is supposed to do for me, increase sales! The only reason I didn't give it 5 stars is because the format of the orders that come over for those added items is a bit confusing. It would be nice if it would just come over as the other regular items show up on the order.

Anchor-Caddie
美國
使用應用程式 7個月
HulkApps.com 已回覆 2020年12月11日

Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. No worries though! I've flagged this as a feature request to our Product Team. If our product team decides to implement this, we'll get in touch!

Let me know if I can help with anything else.

2021年9月22日

excellent
・great support(when I was in trouble and how to deal with the problem, they told me quickly)
・simple APP
・I can have one or more stocked options, so I could build a lot of options expect improving
・about basic function, we wanna build via 'no code'
※we are an agency in Japan, and some of the clients don't have any capability to maintenance the JS code.

EC Farm
日本
使用應用程式 7個月
HulkApps.com 已回覆 2021年9月22日

Thank you so much!! We really value your feedback and you can always reach out to our team for any support, our customer support team will be delighted to help you out!

編輯時間:2020年1月25日

Good support even on the free version. I have to write one hundred words in a Shopify review so I am writing this second sentence.

Mambellas Market
加拿大
使用應用程式 6個月
HulkApps.com 已回覆 2020年1月23日

Hi there! Thanks so much for taking the time to leave us a review. We appreciate the kind words. :-)

2019年12月9日

This app helped me to provide grind options for my whole bean coffee store, and also offer gift boxes. The team was super helpful in tweaking the code, as it conflicted with another of their apps (Volume Discounts)

Winona Roasting Company
美國
使用應用程式 6個月
HulkApps.com 已回覆 2019年12月10日

Hi there, thank you for the review! We're sorry you ran into some issues with the app, but are glad that our customer service team was able to work them out for you! We appreciate the kind words about our products and support. :-)

Please reach out if you need any other assistance!

2022年9月7日

機能とサポートはとても良い。
チャットサポートはおざなりな回答をするのではなく、問題点から解決策を提示し、時にはサイトのカスタマイズまでしてくれる。
チェックアウト画面をバイパスする決済の場合に使用できないことがデメリット。

世界からのサプライズ動画-セカサプ動画-
日本
使用應用程式 6個月
HulkApps.com 已回覆 2022年9月22日

Thank you for your feedback. We at HulkApps value each and every one of our customers and the feedback they provide us, which enables us to improve on a daily basis. Your review is highly appreciated since it is essential in creating our brand. Should you need any assistance from us, feel free to let us know.

2019年10月26日

Very good support. Quick. Their support made me upgrade to paid version You can rely on their support!

EditVid
阿拉伯聯合大公國
使用應用程式 4個月
HulkApps.com 已回覆 2019年11月4日

We are so grateful for your kind words. Thanks for sharing your review with us and the Shopify community.
Please don't hesitate to reach out again in the future if you need any other assistance; we'd love to help again.

2023年3月20日

I am still learning how to use it, and do flounder around trying to figure out how to make this or that work. I'll have it all down pat, eventually. But meanwhile, I'll tell you what.....the customer service is BEYOND amazing. Whenever I get stuck, they are right there in the chat, and some of their reps have worked *very patiently* with me for HOURS and hours sometimes. So there is always great help no matter what you are trying to accomplish.

God and Country Workshop
美國
使用應用程式 4個月
HulkApps.com 已回覆 2023年3月22日

Hello. Thank you so much for taking your valuable time to provide us with your feedback. We are pleased and happy to hear that our team managed to help you and that you are happy and satisfied with the solution. We really appreciate you taking your time to provide us with your honest opinion as this will help us strive for greater things in the future.

2022年6月21日

This app is very limiting as it could not add another product to the original product (ie add-on product option). However, the team at Hulk were helpful and responded quickly in answering our questions.

Estrada Barn Doors
紐西蘭
使用應用程式 4個月
HulkApps.com 已回覆 2022年6月22日

Please accept our sincere apologies for any inconvenience caused by the lack of our application’s performance.

We are truly thankful for your feedback and it will be taken into consideration while we work on improving our apps. Should you have any other queries, please do contact us at any time.

編輯時間:2023年1月27日

I got recommended using this app by a well known Shopify Agency in the US, and i have now come up with this review after using the app for about 3-4 weeks. First when installing the application there was limited resources in the live-editor with bad translation and lack of customization. I would much rather prefer English and be able to choose if i want automatic translation manually. I had to contact the support to help me fully install and customize the options as we wanted, with correct font, text, colors, graphic design etc. They were helpful with this, allthough i felt that the developers were sloppy with not reading through my description to the fullest wich ended up with some frustration from my part. Our biggest issue right now has to come with the price formatting. After a long contact with the support back and forth trying to explain this, it turns out that this app is globally changing the price formatting of the store, even on products that doesnt use the Hulk-Options. And they have no way to change this as of now. This is a very negative feature of their application. Their app should not interfere or change/apply anything other than a product using their Hulk-Options. I have asked the support to take this forward to their app developers as a future fix, and i hope they take this urgently. I would also like to comment their support. They always answer within 24 hours, wich is appreciated. But when it comes to their livechat i have a few things to point out.
- Poorly automated translation in their livechat.
- When contacting them with description, including video, screenshots and such, their developers always miss something wich makes me have to contact them again over, and over again.
- I also had a feeling of a language barrier when talking with their developers from India. It felt like my descriptions were not fully understood. To sum this up, so far our usage of this app could be explained by one word: Frustration. But we also want to give them kudos for being fast in the chat on answering our questions. Alltough there is alot to improve on this end. Positives:
+ Fast answers in chat.
+ They help with customization.
+ They help with installation. Negatives:
- They are sloppy followwing instructions/descriptions to the fullest even when providing screenshots, videorecordings, and text.
- Their app is globally injecting a span that changes the price formatting on the entire store, even on products not using their options. To quote their support: "We would not be able to remove it completely from the theme files for it not to apply to the non-option products.
It will affect the price code as the span is attached in the theme files globally for all the products." Future improvements:
- Fix for the priceformatting issue above.
- Either remove the automated translation both in the app dashboard and livechat or drasticly improve it.
- If a developer gets instructions, he/she should go through it carefully after completing the tasks, test it and making sure there is nothing he/she has missed out on. He can after this tell the client that the task is completed. Overall i will give this app 3 out of 5 stars. The last two stars is due to the price formatting issue. I will follow this matter carefully going forward and update this review if these issues is taken forward and improved on.

**UPDATE**
It has now been a few weeks since my last review post, and i unfortunetly have to say that i am deeply unsatisfied with the communication and the poor job done by the devs. I have only been in contact with one developer that has actually made things happening on the store, but i am still waiting for response from him. Time will tell how this ends up. I will follow up and update this review once anything new is happening.
+Since last review they have changed priceformatting
+since last review they answered me and appologised wich i appreciate
-There is still a few things to change/improve and i have sent them documentaion of this
-Manual sync of options doesnt always work, and i have requested for Automatic syncing for future improvements. Especially for us who have big product catalogues with thousands of options. Automatic sync will be a must for us. I hope they will implement this feature soon.

Update 2023-01-27:
I have now been in contact with a great guy Bhavya that has helped us alot and also taken my previous feedback and implemented all above changes. I am now very pleased with the handeling of the situation. A big round of applauds to Bhavya!

Villahome.se
瑞典
使用應用程式 3個月
HulkApps.com 已回覆 2022年11月27日

I would like to express my sincerest apologies due to the poor experience you had with our app. Your feedback is much appreciated in order to improve the quality of our applications and service in general. Thank you for reaching out to us and if we can assist you in future, please don’t hesitate to contact us.