Hulk产品选项
符合我們成效、設計和整合層面的最高標準。 深入瞭解「在新視窗中開啟」
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For months (including the holiday season), this app has caused a hiccup in customers being able to add my products to cart. As an online retailer, that is detrimental to my business. On COUNTLESS occasions I reached out to customer support with absolutely 0 help. Uninstalling and very disappointed.
We’re very sorry to hear about your experience and the issues you faced.
We understand how frustrating it is when your customers can’t add products to the cart, especially during critical periods like the holidays. Your feedback is taken seriously, and we’ll use it to improve our app and support processes. We sincerely apologize for the inconvenience this caused.
EDITED FROM 5 STAR
THIS APP IS ONLY WORTH USING IF YOU UPGRADE TO THE SECOND LEVEL OF SUBSCRIPTION ($20) BASIC LOGIC IS LOCKED BEHIND IT.
Works extremely well, it has every option you could imagine. Text boxes, Swatches, Tick boxes. The logic works perfectly. It may take a while to understand what each option does, but it's very simple when you do. The support is also exceptional, arguably the best I have ever used. They will add custom code if their display options aren't what you need. A big thanks to Haris.
Thank you for your detailed review!
We’re glad to hear you’re enjoying the wide range of options and that the logic and support, especially from Haris, have been so helpful. We appreciate your feedback regarding the subscription levels — it helps us ensure transparency and guide users to the features that best suit their needs. We’re thrilled the app has been valuable for your store!
This app is really buggy and breaks out of the box shopify features in order to have to use their other tool in regards to discounts (hulk volume boost).
And now new issue discovered, the options price increase does not reflect on checkout.
Their real-time support is completely useless and i have to guide them where to find their own application information, i am a paid user the support is ridiculous.
The only cool thing about it is the customization possible to the form itself on products and the flexibility of conditions. It just causes a huge problem for the checkout process
Hello,
We sincerely apologize about your experience with our Hulk Product Options app. It's disappointing to hear about the issues you've encountered and the inconveniences it's caused, and we definitely understand your frustration.
Rest assured, we're taking your feedback seriously. It's crucial for us to know these details to make improvements to our service. It's also good to hear that you appreciate the customizability and flexibility of the product form conditions, and we'll strive to match this standard across all aspects of the app.
We understand your concern about our support team. We stand by our mission to deliver valuable service to our clients. It's quite disheartening to hear that we have failed in your case. However, we're hopeful we can turn this situation around. Our team will contact you soon to address the issues you've faced.
We really appreciate your feedback and patience.
Best Regards,
The HulkApps Team.
Unfortunately, I've had a couple of issues - and now you need the middle package to do the few basic things I need from this app. Which effectively, doubles what I was budgeting for. Will be looking elsewhere.
We're really sorry to hear about the issues you've experienced. At HulkApps, we strive to deliver the most efficient service we can, and it's clear we didn't meet your expectations here. We understand the concern regarding pricing and the need to stick to your budget.
We appreciate you bringing this to our attention and would like a chance to make things right. Our support team is committed to assisting you in any way they can and will be reaching out to you soon to address these problems.
Please also feel free to share more about your experience with us or let us know if you have additional concerns. Your feedback is critical, since it helps us understand how we can improve and better meet the needs of users like you.
Best,
The HulkApps Team
the technical support tried helping us, but the app didn't meet our needs.
We are always here to help further. We hope you found a proper solution.
I had two products that I applied conditional options to in an almost identical way, each with custom pricing for the different choices. One of them worked great. For the other, the custom pricing didn't work for one of the options which allowed several orders to get placed for much less than the item would have cost. I contacted their support team who gave somewhat generic responses and then told me that the issue had been fixed. When I went to test it, the behavior was the same. I discovered that the ordering of the options was somehow affecting which option set pricing worked. I opened another support ticket and never heard back.
I had really high hopes for this app but it seems to have bugs and the support felt really lacking, especially considering that I was in the free trial period during my interaction and felt quite unsupported while setting everything up.
I'm temporarily removing the product the options aren't working on, have paid for a month's use of the app and am moving to a different solution as soon as I can.
Hi there!
Thank you for taking the time to write us your valuable feedback.
We are sorry our app did not meet your requirements then and hope that maybe in the future you will give us another chance.
Loved this app until it stopped working for my website. My website runs on personalized items, without this feature my products are useless. Can someone please inform me why the app stopped working? My entire store is on pause.
update- app is back. i hope this does not happen again..
Update- app stops working every couple of months, thinking of switching to a new app if this occurs again
We are very grateful for your feedback, we will surely add it to our list of improvements.
However, we are terribly sorry for the inconvenience this may caused you.
Product is nice, but conflicts with various themes. Be ready for them to send you to the theme designer when 'Hulk Product Options' is creating issues. I used the app for 3 years, uninstalled it, then reinstalled out of necessity. The tech support is inconsistent, some techs will try to help others will blow you off. I've stopped using this plug-in on our other Shopify sites, I'm done to one instance now.
Hi there! Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
It's a great app but the problem is that if you have a discount code on specific products or collections the discount code won't work. It only works when you set it up for the "entire collection". They also don't have a fix or plans to fix this. So it's great but this bug makes it useless :(
Don't spend time installing this if you are running product specific discount codes. It won't work.
Thank you for leaving us your feedback.
We are sorry that our app didn't make your expectations and hope that you will give us another chance in the future.
I've added 100+ options to separate products on our store. One of the options, on our most popular product, does not add the cost to the subtotal, which is a very big deal. Every other option seems to work fine, except the one that matters most to our store. I'll update this review if I can get this resolved, but it's causing a big headache at the moment.
Hi there, thank you for your much-appreciated feedback.
If you are still facing this issue please contact us at support@hulkapps.com so one of our agents can help fix it.
