Hulk Product Options , 1,762 reviews

Overall rating
4.7
Counts per rating level
  • 85% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its high customizability, allowing for unlimited product variants and conditional logic. It's noted for its user-friendly interface, efficient management of large inventories, and tracking of complex orders. Many reported increased sales, especially for accessory and custom products. The support team is praised for its responsiveness and live chat feature. The app integrates well with Shopify themes and handles large product catalogues effectively.

July 12, 2021

Super App mit einen noch besseren und hervorragenden Support welcher einem IMMER hilft und das in Rekordzeit. Sehr gut weiter so.

LUDI Handmade
Germany
19 days using the app
HulkApps.com replied July 13, 2021

We are so grateful for your kind words. Thanks for sharing your review with us and the Shopify community.

April 12, 2022

I have been looking for an app that will allow me to track my inventory while also upcharging per item size. I contacted support because I was having issues getting the app to configure on my own & within 4 hours they had the app configured to work with my website theme. The customer service was spot on & so far the app is doing exactly what I need it to do!

Ohio Threads Handmade Co.
United States
19 days using the app
HulkApps.com replied April 30, 2022

We are so grateful for your kind words. Thanks for sharing your review with us and the Shopify community.

February 19, 2020

This app does get the job done and is a great value for the price point. The team at Hulk has great customer support. I have very specific features that I need on my product page and Hulk was always willing to help me and go in and fix things. This product options app works well. The biggest reason I chose this product options app over others is because it integrated with their Volume & Tiered Discounts app. I think that the app is easy enough to use but does require more steps to set up the options than other apps I tested. But for the price point this app does provide great value. I like working with Hulk.

FirmFresh
United States
About 1 year using the app
HulkApps.com replied February 20, 2020

Thanks so much for the kind words! We really appreciate the review, and are so glad to hear you're loving the app. We definitely pride ourselves in offering simple, affordable apps with easy integrations with discounts on bulk purchases.

We're glad to hear that you were able to get some assistance from our awesome support team! We appreciate the kind words. :-)

August 28, 2020

Great service, they installed to my custom theme no problem. I highly recommend the app. I use them for most of my apps and the app quality and customer service is untouched.

TYDE Creative
United States
19 days using the app
HulkApps.com replied August 31, 2020

Thank you so much for your kind words! We're thrilled to have you as part of our Hulk family! Please don't hesitate to reach out of you ever need any assistance. We're always standing by to help you.

September 8, 2020

App works perfectly for our needs. The set up team were fantastic! Easy to use and does the job. A great investment!

SRC Health
Australia
19 days using the app
HulkApps.com replied September 9, 2020

Hey there, thanks so much for the review; we're so happy to hear you're loving our app! Feel free to contact us whenever as we are always standing by to help.

November 25, 2021

good stuff from harris the guys a ledge with great customer service on the live chat option they got

Budgetkickz
Australia
19 days using the app
HulkApps.com replied December 8, 2021

Hi!
Thank you for your great words!
We will forward this feedback to Harris, I am sure he will be thrilled.

March 8, 2022

Customer service is the best! The app works great too. It's nice to finally have a way to add advanced options for personalization.

Inspiranza Designs
United States
19 days using the app
HulkApps.com replied April 30, 2022

We would like to express our sincerest gratitude for your feedback. It is highly appreciated since our brand is built upon our customers' feedback. It is also necessary for us to keep improving on a daily basis. If you ever need our assistance, please feel free to contact HulkApps at any time.

Edited December 15, 2021

I had to update this review as our experience with this company in the last few days has been terrible. The app had been giving us tons of issues in the previous few days, and every time I reached out for support, they would always tell us that it was fine on their end and that they couldn't find any issues. Even though I had customers telling me about all the bugs with the options, literally as I was talking to the HulkApps customer service. After several days of the same back and forth with their condescending representative, I had to record a screen capture of me using the website for them to finally acknowledge the issue. That was early Friday afternoon. When we came back to the office on Monday, we found several email messages in our inbox. Again with the same condescending tone, demanding us to uninstall about three or four other apps for theirs to work. We knew we didn't want to keep using their services anymore when we read that. We decided to uninstall the app and find another one. Immediately we received an email from HulkApps. It said that "Due to a limitation of Shopify's platform, we are not able to make changes to the theme code after an app is deleted." Well, it's been two days ever since, and we still haven't been able to install the new app because of their code still being there. The developers of the new app we want to install told us that they can't remove the code because they're not familiar with it. They also mentioned that HulkApps should have done it themselves per Shopify's guidelines. We reached out to Shopify, and their representative said this "That's a bit odd - normally we request the third-party apps to remove their own coding." So, here we are, stuck with no options app, and now we need to find a Shopify expert that can fix this mess for us. Stay away from this company. You'll regret using their apps in the long term.

Buffalo Boards
United States
About 1 year using the app
HulkApps.com replied November 17, 2020

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark.

This is why we asked our manager to reach out to you in hopes of amending the issue you were facing.

Thank you for letting us know about this.

November 20, 2020

When you add a up-charge on customization and customer select a Paypal or other alternative payment method the up-charge fee do not show up. its very dis-appointing. cost my business lost so much money on up-charge customization.

dnaathletix
United States
About 1 year using the app
HulkApps.com replied November 11, 2021

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark.

This is why we asked our manager to reach out to you in hopes of amending the issue you were facing.

Thank you for letting us know about this.

October 22, 2020

The customer service is very great! They teach us step by step and solve the issues. Will definitely use this app always :)
Thanks for Nisha - the one who has helped me patiently! She is very smart and kind :)

Miura Meria
Australia
19 days using the app
HulkApps.com replied October 22, 2020

Hi there. I just wanted to apologize that our installer didn't work correctly. We always offer free installations when it comes to Product Options, and love getting this app installed properly for our merchants.

We're very happy to hear that you were able to get an awesome experience from Nisha!

If you face any issues with Shopify, feel free to reach out to us for professional help!