Hulk Product Options , 1,736 reviews

Overall rating
4.7
Counts per rating level
  • 85% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its customization capabilities and user-friendly interface, particularly for accessory and custom products. It's praised for its ability to boost sales and manage large inventories with ease. Many commend the customer support for their prompt and effective assistance, and the chat feature for its speed and professionalism. The app is reported to work seamlessly and offers good value for the cost. It's used for various purposes, including offering custom products, upselling, and flavor selection for desserts.

Edited March 2, 2020

I'm getting super tired of this app. I'm paying for a plan and I always have sooooo many problems with this and shopify together. Right now the app is down so are my SELLS. Really gonna remove this app and find a viable alternative.

LB Nail Artist
Canada
Over 4 years using the app
HulkApps.com replied September 20, 2019

Thank you for providing us with your valuable feedback.
We take great pride in our support and apps, hence we asked our manager to contact you in hopes of amending the issues you were having.

Edited January 23, 2020

Unfortunately - incompatible with LOTS of built-in functions of shopify, like currency convertor. Have been back and forth with customer service for a long time already, they responded quickly but since the app is problematic in itself, this app is really not friendly for shopify users like us.

Mochy Kid
Hong Kong SAR
Over 3 years using the app
HulkApps.com replied November 11, 2021

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket.

Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

Edited September 22, 2020

I wouldn't recommend this app to anyone. Why? Because customer service takes a long time to answer. Days and weeks pass by until they have done the work. I received my last answer 5 days ago. Nothing has been done on my shop for 2 weeks. Very bad. If there were 0 stars I would give. Since 13 days we havent done any progress

Zanio
Germany
Over 3 years using the app
HulkApps.com replied January 29, 2020

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark.

This is why we asked our manager to reach out to you in hopes of amending the issue you were facing.

Thank you for letting us know about this.

January 24, 2020

One of the worst app we ever used. Messed up our theme and Hulk refused to accept their mistake. We consulted so many developers and everyone pointed out to this app causing the disturbance. They simply refused to help and really messed up the theme.

Artonick
United Arab Emirates
Over 3 years using the app
HulkApps.com replied November 11, 2021

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark.

This is why we asked our manager to reach out to you in hopes of amending the issue you were facing.

Thank you for letting us know about this.

February 26, 2020

I am having problems with this HULK APP. The site is confusing and impossible to fix. I am waiting for some help.

OC Interiors
Canada
Almost 3 years using the app
HulkApps.com replied November 11, 2021

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket.

Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

Edited January 21, 2022

I have used this app for well over 2 years now. Over the last year, I've had more and more issues with this app conflicting with other apps that help me generate extra revenue in the business. Tech support's only suggestion is to "remove the conflicting app" to avoid further conflict because their algorithm only works a certain way. To have to deal with frustrating answers like this, have no resolution, AND lose out on revenue because their app isn't capturing upcharges is just plain simple unacceptable. I will not be recommending this app to anyone.

PlanItWithStickers
Canada
Over 2 years using the app
HulkApps.com replied July 20, 2021

Hi there! Thanks so much for taking the time to leave us a review.

We are very sorry this was the case so please accept our sincere apologies.
We are currently working on our apps so all of them will be compatible and won't conflict with other apps installed on your store.
Whole HulkApps team hopes to see you again as our client.

January 19, 2020

Lost $300 in revenue on 2 orders. Waiting for support to contact me. The options are in there and it says the money will be added to cart, but guess what? No dollar amount is added to cart and I have to pay out of my own pocket. Absolutely stunned at this. I knew in my heart before spending hours on integrating this app that I should of just went with the Bold product options. Stupid me lol.

USA Safe Store
Canada
Over 2 years using the app
HulkApps.com replied November 11, 2021

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket.

Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

June 17, 2022

The Hulk app began causing interference for other apps on our store. We found through those apps developers that they needed to just change something simply. It took one week of getting the runaround, and us having the other app teams developers call them to get the matter resolved! Terrible customer service, and every time we needed an update they were less than helpful.

CaptCan Comics Inc
Canada
Over 2 years using the app
HulkApps.com replied June 17, 2022

I would like to express my sincerest apologies due to the poor experience you had with our app. Your feedback is much appreciated in order to improve the quality of our applications and service in general. Thank you for reaching out to us and if we can assist you in the future, please don’t hesitate to contact us.

July 5, 2018

Discount functionality didn't work after adding this app. Also, their support is not willing to fix it. Do not use this app if you want discount functionality working.

Chopperskisses Dev
United States
Over 2 years using the app
HulkApps.com replied March 11, 2019

The discount code functionality issue has been resolved. Let us know if you need our help in re-installing our app. :)

We asked our manager to reach out to you to talk about the issues you were having.

July 25, 2022

This app is garbage. I spent a very long time setting up my page as we need to collect details for personalized items. I noticed that for the last few orders the personalized messages from customers were not showing up. We had to contact them and ask. WELL, I reach out to customer support and they tell me that if the customer checks out using the cart page or the product page (buy now button) then it won't work. Their suggestion? Remove those options. I'm now in the process of switching our system, which is a long process for us. If I could give them less than a star I would. This app is totally underdeveloped and a waste at 18.99/month. Would NEVER recommend, look elsewhere.

G + H Custom Workshop
United States
Almost 2 years using the app
HulkApps.com replied August 12, 2022

I would like to express my sincerest apologies due to the poor experience you had with our app. Your feedback is much appreciated in order to improve the quality of our applications and service in general. Thank you for reaching out to us and if we can assist you in future, please don’t hesitate to contact us.