Hulk Product Options , 1,756 reviews

Overall rating
4.7
Counts per rating level
  • 85% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its high customizability, allowing for unlimited product variants and conditional logic. It's noted for its user-friendly interface, efficient management of large inventories, and tracking of complex orders. Many reported increased sales, especially for accessory and custom products. The support team is praised for its responsiveness and live chat feature. The app integrates well with Shopify themes and handles large product catalogues effectively.

Edited August 14, 2019

Love this app! I use it to add options and different pricing to my items. The set up was easy and customer service always responds quick.

Edited to add - it seem great at first. Now its glitching and I have multiple orders where the options aren't showing price differences. This is a major headache to have to email the customer afterwards and ask for more money. I have emailed customer support 3 times over this with no reply or help.

Hello Boho Babe
United States
17 days using the app
HulkApps.com replied July 30, 2019

Thank you for using one of our apps in your store. Have a great day ahead :)

October 31, 2019

Worst experience ever.
This was a disaster!!!! After their developer changed the code, Shopify options stopped working and our customers couldn't choose the size! It happened our weekends sale and we lost all of the sales opportunities and advertising fee. They responded back like 4 days later and telling me "our firm was closed due to the Diwali Festival and that's the reason why we wasn't able to get back to you on time. " WOW! I ended up hiring another developer to fix this issue due to this stupid free app. I talked to several experts and they all say this app caused the problem but Hulk app never admit it and keep saying it's because of the theme. Awful. This free app is NOT worthy.

Blushing Drops
United States
17 days using the app
HulkApps.com replied November 11, 2021

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us and that is why we asked our manager to reach out to you in order to amend any issues caused.

Edited August 4, 2019

Cant be used on Shopify mobile app, because this app isnt responsive. Products have been syncing over a week now and because of that cant use the options at all. Already contacted customer service about a week ago.

Arlatec Oy
Finland
16 days using the app
HulkApps.com replied November 11, 2021

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us.

Thank you for leaving us your review, we also asked our manager to contact you in hopes of amending the issue you were having?

July 15, 2019

The app is not intuitive and is difficult to use. Support was very difficult to deal with and documentation is sorely lacking. After 10 hours of trying to get it all set up, I had to remove it and go with another app that I had set up in less than a couple of hours. Save yourself the trouble and pass this app by.

Boulder Creek Packs
United States
16 days using the app
HulkApps.com replied November 11, 2021

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us.

Your feedback is really important to us and that's why we asked our manager to contact you in regards to the issues you were having.

Edited November 10, 2019

Seeing how the team has been unresponsive for 2 DAYS with my urgent enquiry (problem which has caused customer complaints during 11.11 promo period), I have to write this here to warn anyone who needs to use this and needs discount code usage at checkout. Hulk product option app is creating a line item in draft order when a customer orders with an add-on option that requires TOP-up in money on TOP of original product price. For example in my case, it was name personalisation add-on function by Hulk Product Option app. This causes discount code field to not appear and cannot be applied at checkout page, though at cart page it seems ok. Customers have complained that discount code is not applied , creating frustrations at checkout. If Hulk team remains silent, then there is no choice but this app can’t be used for an ecommerce store that requires discount codes, which is actually a BASIC feature that is needed. We may have to seek alternatives.

Initially the experience with them was great when I first on-boarded . They responded quickly and advised how to use to get it setup. Unfortunately in times of problems like this, they have gone silent

moriofficial
Singapore
15 days using the app
HulkApps.com replied November 11, 2021

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark.

This is why we asked our manager to reach out to you in hopes of amending the issue you were facing.

Thank you for letting us know about this.

May 24, 2021

Complete waste of time. Developers said they were having problems installing it on our store and then went silent. Poor customer service.

IllumiSea Aquatic Lighting Co.
United States
13 days using the app
HulkApps.com replied November 11, 2021

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket.

Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

Edited September 12, 2019

I used the free version to test it...what a mistake....didn't worked well they told me is your theme setup, the app doesn't work with dynamic checkout buttons, I asked to fixed and they did...the checkout doesn’t work anymore and is impossible for my clients to buy....thank you very much...great service
Update! I asked for informations to unistall the app because in their website link is broken...no answer att all BE AWARE!!!

Milano Straps
United States
9 days using the app
HulkApps.com replied November 11, 2021

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket.

Thank you for letting us know about this. Your feedback helps us get better. We asked our manager to reach out to you in regards to this review!

July 26, 2018

Do not get this app if you enjoy having the discount code option upon checkout. this app has been nothing but frustrating!!

The Howling Zodiac
Australia
8 days using the app
HulkApps.com replied March 11, 2019

We're sorry we didn't meet your expectations. Just to let you know, with our recent update, this issue has been resolved and most of our merchants are even using the discount code functionality in their store.

if you want our help to set it up for you, we'd be more than happy to support you. Thank you :)

April 6, 2021

Dowloded the app to get more variants than the 99 limits in shopify but the app is a scam. You can't do what you want on the free version. And the paid version is still limited (couldn't get different prices for different variants). The help centre is pretty slow and I have finally deleted the app after wasting 2 weeks of my time on it. DO NOT recommend at all.

Charly Rusconi
Australia
8 days using the app
HulkApps.com replied November 11, 2021

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark.

This is why we asked our manager to reach out to you in hopes of amending the issue you were facing.

Thank you for letting us know about this.

August 27, 2019

I wanted to have color/size variants, reached out to the customer support, they told their app would allow me to do it, after reading their guides and following each step, I realized the app does NOT support inventory variants, therefore it was pointless, I wish they would have told me from the beginning, I would have saved myself 2-3 hours.

Avarcas 101
United States
7 days using the app
HulkApps.com replied November 11, 2021

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket.

Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.