Blake's Wings & Steaks
Works like a charm! Support team is also very responsive and accommodating when it comes to requests.
Hi there, thank you for your kind words! Please don't hesitate to reach out to us if you ever need any help!
Have a wonderful weekend!
Cups by Kayla's Shop
This app works pretty well for me, as all my products are custom. My only downfall is I need it to edit the prices. It doesn't do it all the time. When it works it works well. I hate having to reach out to my customers to tell them the price is wrong. If you can help me that would be great!
Hey there, thanks so much for taking out the time to leave us a review. We really appreciate that :)
I see you're finding an issue with the product's pricing. But, I'm sure our support team can help you with it, they are the best!
Reach us at any time. We're always happy to help you :)
For providing production options is works very well. I did run into an issue with special characters in the display name that was causing the options with an added cost to not be included in the orders, but that was resolved very quickly with the assistance of the Support Team.
Thanks so much for the kind words! We really appreciate the review, and are so glad to hear you're loving the app. We definitely pride ourselves in offering top-notch customer support, so we're very happy to hear that you were able to get an awesome experience from some of our great specialists!
Please let us know if we can help with anything else!
I installed the app last year as I operate closed releases and need a top level quality to split amongst a host of fashion options with different charges to these changes. Like different lengths etc.
All has been working well until last release when I kept getting an *undefined* notification at cart & none of the costs would be applied.
This cause a problem as loads of customers were undercharged and I had to create a work around for my customers.
But once I contacted the app team, they were so responsive + able to help with the issue quickly. Which was fantastic, as I really need this app to work. And although I can’t fix the issues from this release a work around for other products would be impossible.
So I am very grateful the team was able to fix ready for my next release + also able to fix the problem with my Discount Code box not being visible on any page.
They added the Discount Code box, no problem at all.
It was a hassle that the app had a glitch, but these things happen. The fact the team were so responsive, able to help, kind + articulate I am very thankful + will recommend.
Plus when the app is functioning at its best, it a bloody life saver!!!!
But when I called
Hi there! Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
Soooo good!! The options additions have bought us extra sales and also much better logistics systems. It didn't all work immediately and I had a huge panic! Helpful support then did the installation and explained to me how to work on a copy of the theme offline. Great service.
Hi there. I just wanted to apologize that our installer didn't work correctly. We always offer free installations when it comes to Product Options, and we're so thrilled to hear that our support team was quick in assisting you.
We appreciate the kind words. :-)
Can you please guide me where are uploaded files stored? How can we access them? Customers have uploaded Pictures.
Hi there, glad you reached out about this!
All the files that your valuable customers' upload will be available on order history. Please take a look at your Shopify store's orders.
Just to put you on a perspective, we store the files on our servers. Also, there is no limit on maximum storage capacity!
I hope I've been helpful :)
Please feel free reach out to email@example.com with any further comments, concerns, or suggestions!
initially had some issues getting it fully working, but customer support was fantastic as basic free user and was resolved very quickly
Hi there. I just wanted to apologize that our installer didn't work correctly. We always offer free installations when it comes to [app name], and would love to get this app installed properly for you. Since there are so many themes, sometimes it requires a little extra love from one of our specialists to get the code implemented properly.
But we're glad that our customer service team was able to work them out for you! We appreciate the kind words about our products and support. :-)
Please reach out if you need any other assistance!
Oopsy Daisy Flowers
It feels good to be able to create unlimited product variants with a variety of option types (e.g. user input text, date etc.).
The only drawback I have experienced so far is when fulfilling orders, I have to fulfill the product itself and the customization cost SEPARATELY, resulting in sending 2 notification emails to customers.
Not sure how to get around this.
Hi there! Thanks so much for taking the time to leave us a review. We agree that it becomes troublesome to send out multiple emails to customers.
No worries though! I've flagged this as a feature request to our Product Team. We hope to find a resolution soon enough!
Please let us know if we can help with anything else!
Custom Travel Art
Figuring out how to create options and option sets wasn't terribly intuitive. Fortunately their service team was quick to respond and provided links to exactly what I needed in order to correct the issues I was facing.
Hi there. I just wanted to apologize that our guides were not intuitive enough to help you, but we are always standing by to help merchants build the store of their dreams!
Our specialists will be happy to read what you wrote, so thank you and have a beautiful day!
Leyla Luxe Collection
I absolutely love this app for free options but the price variant only works with checkout not buy now buttons.
Other than that it works perfectly! Support is also very fast and helpful.
Thank you so much for your feedback. We're so grateful for your kind words.
I'm sorry that you couldn't get the desired output with Buy Now button. No worries though! I'll flag this as a feature request to our Product Team. We don't have a public roadmap so I couldn't say if/when this feature might be made available. If our product team decides to implement this, we'll get in touch!
Let me know if I can help with anything else.