Globo Product Options, Variant
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This app kind sucks, it just randomly stops working no matter how you have it set up. Looked great right after setting it up but then just stops working.
Customer service is terrible. They had no idea how to help with the issue I had to YouTube it
Adiciona a foto mais não aparece em lugar nenhum. já entrei em contato mas niguém me ajuda! Só continuo usando por que não tem outro
The app occasionally fails to display.
Product attributes are unstable and cannot be displayed occasionally.
Horrible experience! Their poorly programmed app made me lose money during the whole month I had it. My customers couldn't upload images and didn't realize this after a month. Can't understand how these apps are even allowed in Shopify, I thought they tested before allowing apps in their marketplace.
This app is very aesthetically pleasing BUT has some very serious limitations and when I inquired about it they didn’t really seems to care - it was like oh well so sorry
You can offer a selection that adds more then a qty of 1 of any sku to the cart
Example - if you wanted to allow for a selection that added a qty of 2 tires or bolt a etc - the app can’t do it - only can add a qty of 1 of any sku to your cart
I even tried my own workaround - making it 2 options a Ex) Tire #1 and Tire#2 and the customer can select both but yet only 1 gets added to the cart
Other app we used does this but didn’t have as nice as a layout
Guess I wasted many hours for nothing and it really was disappointing the lack of effort and empathy i recd in their response
This is the most problematic app I have ever used. I have had three different instances this app has affected my store's products. This is currently the third time, the app isn't even showing variants for 80% of my products without my knowledge. No telling how many sales I have lost due to this. Last time I had to close my entire store for 24 hours and lost sales then as well. I am deleting the app today.
Love this app but slowing my store speed down. Unless they optimise it before May 2021 I would not recommend it.
L'application marchait très bien jusqu'à ce que soudainement la customization des produits ne s'affiche plus dans les informations de commande ! Un bon nombre de client ont commandé et bien rentré les informations personnalisables , mais les informations n'ont pas été enregistrées ! J'ignore si c'est un bug ou un défaut de l'application , mais elle me cause beaucoup de soucis sur ma boutique et je me retrouve à devoir contacter tout les clients qui ont commandé pour récolter les informations de personnalisation moi même !
On behalf of our team, I am sincerely sorry for this problem you've faced a few days ago.
As discussed, we have tried to reproduce this problem a numarous time but the option values are still being delivered to the checkout page successfully as expected. I assumed that there has an unexpected issue happening when the external checkout app delivered our app's line item properties to the Shopify Order details.
We are also double-checking the 3rd party checkout app you're using to have further insights on this matter.
If you have any updated information, please do not hesitate to reach me back at mailto:contact@globosoftware.net. I'm always here to assist you with all sincerity.
Best Regards,
Globo team
I've contacted customer support 3 times now with no response. The app was easy to configure but when my customer clicks "add to cart" the price disappears. ... I'd love to get a response from customer support to get this resolved. Especially since this is a paid app...
Hi,
We are so sorry for your experience. We received your emails and replied to them already but got no response from you. Could you please check your Spam folder to see if the reply went there? Another way, please contact us via Skype "globosoftware" so we will support you quickly.
There is a conflict so the price is not updated on Cart page. Please give me Shopify admin to email address: apps@globosoftware.net. I need access to Apps & Themes. I’m happy to help you.
Please reply to us at your earliest convenience.
Best,
Globo team