Globo Product Options, Variant

Had the app for years at the highest level with no problems, then randomly stopped working on some products, conditional formatting completely wrong. Spoke to the chat, advised they had fixed, used once then broke again. Multiple messages and emails and zero feedback except "give us time we are working on it" Zero answers. No fix except "it won't happen again if you create all new ones" I have put hundreds of hours into very complex conditional formatting for over 50 products and they could not have cared less. To have an eCommerce site down for over 24 hours is unacceptable, but more than that, the lack of care and understanding by their chat team and the "we will get back to you when we know" with zero updates is very very frustrating. Will be moving to another app asap

DO NOT USE. Their English is extremely poor. They knock out app settings then deny they ever had them and deny the changes were made by them even though only I have access to the app and I made no changes. Zero ownership taken for their mistakes and point blank refuse to let you speak to a manager. Also back to the poor English - they kept referring to 'past dates' seemingly not understanding that 'past' is something that is in the past, aka, has been and gone. They could not grasp the difference between past and future. Very concerning. Poor poor customer service and poor app that is now extremely expensive too!!

App updates are constantly wiping out custom data on my new orders, forcing me to cancel them. I am very disappointed that no effective solution has been offered to resolve this problem yet

Great customer service. hats off for that, but this app does not support new Shopify themes. I have been reporting issues from the beginning, but no proper solution has been provided. They keep suggesting we use themes like Dawn, so what is the point of purchasing a new theme? I even subscribed to their third plan. Yes, the app does its job and is good in that sense, but what is the point if it cannot support newer themes? Do not tell clients to switch to a theme like Dawn when they have already paid for a new Shopify theme and your app and are simply asking for assistance. Very disappointed.

Such horrible customer service! They don't care about the people that are paying their ridiculous high monthly fees. Which keeps them in jobs... They can't make their app work with standard shopify features.

Not worth it and they took money after I canceled and uninstalled the app.

Unacceptable billing and support experience.

I removed the app on the 23rd, yet I was still charged on the 25th.
When I contacted support for a refund, they stopped responding as soon as refund was mentioned. I sent reminders, but received no reply at all.

The app itself also has serious usability issues:

Bugs appear frequently

Performance is slow and sometimes stuck

Not reliable for stores that need stability

Poor support + unstable product = not worth the cost.

The customization fields in my store are broken and the customer service simply leaves me alone - they don't answer questions - the customer service is critically underperforming.

Super hard to use, I can't get the changes to reflect. I always have to contact support.

Changes are not shown immediately, you have to add products. Modifying anything is a pain. It also creates multiple products for each variant so the store is full of products now.

You have to be super patient and then wait a day for each support answer (from the US). since their support is in another time zone, probably Asia....

Après avoir échangé avec Sarah par e-mail et après qu'elle m'ait confirmé que cette application était en mesure de répondre à mes attentes sur le plan gratuit, j'ai fini par télécharger ladite application. Quelle erreur de ma part d'avoir fait ça car rien n'est aussi simple et fluide que décrit dans les avis. Un vrai casse-tête à paramétrer et en plus, rien ne fonctionne vraiment comme il faut. Je ne parviens pas à faire ce que je voulais avec cette application et pire encore, une opération simple et basique comme ajouter un prix différent par option de variante est payante. Je voulais ajouter plusieurs photos sur chaque option mais cette application semble limiter le nombre de photos par option à 1 seule photo par option. Je pensais avoir trouvé une pépite avec cette application et j'ai en fait perdu deux jours pour rien à m'attarder sur ça. Vraiment très déçu. De plus, le chat est vraiment tout pourri car sur n'importe quelle autre application Shopify ou tierce on peut envoyer des photos ou des captures d'écran via le chat pour mieux s'expliquer avec fluidité lors de problèmes rencontrés et là même pour envoyer juste une seule photo c'est pas possible. Donc si même le chat est tout pourri, franchement ça fait vraiment pas sérieux. Franchement je m'attendais à beaucoup mieux mais là, c'est raté.