Globo Product Options, Variant

Good customer service, but I am changing my rating from 5 stars to 1 star because the app isn't even compatible with the cart drawer, which is an important feature for reducing friction for customers and maximizing the conversion rate.

When a customer tries to add an item to their cart, the cart breaks and stops working. And they don't know how to solve the problem. They suggest redirecting directly to the cart page, which isn't an interesting solution for my store, which has a lot of items. This adds a lot of friction for customers, who then have to leave the cart page to go back to the product page and other pages.

This is very disapointing

What's more, the chat with support is reset everyday. Therefore you can't see your previous conversations. And you don't even receive messages when they reply to you while you're not log in.

I wouldn't recommend the application if you are perfectionist and have a store where customers want to shop multiple products

A huge waste of time.

It's been a great experience for using this. Staffs are very helpful, especially Helen who has given me a lot of support, very patient, very helpful. 5 Stars

The app is great for its purpose and has many nice features. What's even better than that is the customer service. Very responsive and will help you get whatever you need done!

Versatile app with a helpful support staff. Thanks Helen for helping us out!

Support response is very fast. After 30 minutes of inquiry, my problem was resolved thanks to Helen's support.

Jay was a very nice support person who was happy to help with whatever I needed. This app works well and I haven't ran into any troubles yet.

Fabulous service when I managed to set something up incorrectly. They swooped in and fixed it in no time. Its such a great and easy product 5 stars!

Great app and amazing support!

I’m using Globo to add custom fields to my store, and honestly, it’s exactly what I needed. The app is super easy to set up and really convenient, even if you’re not super tech-savvy.

A huge thanks to Jay from the support team! I had a somewhat specific question, and he was super responsive. He fixed my issue in no time and even took the time to explain how everything worked.

If you’re looking for an app to customize your Shopify store, go for it you won’t be disappointed!

I'm getting better at it

We use the Product Options Pro app for our Shopify store, and we are absolutely thrilled! The app provides us with the flexibility to customize our products exactly the way we need, with numerous options for adjustments. What really stands out is the exceptional customer support – Helen was incredibly helpful and assisted us every step of the way. She responded quickly to our inquiries and patiently guided us through all the customizations. Truly a great experience – highly recommended!