Globo Product Options, Variant

Globo is ignoring me about the refund they supposedly sent through but actually haven't. Shopify have confirmed to me that they have not processed the refund. This issue has been going on for weeks now and they claim to have refunded it but no refund is showing anywhere and Shopify billing has told me that they have not processed any refund that they can see. So Globo has taken the money for a whole years subscription and promised to refund it and haven't actually done so. I have been talking to Rosie on Globo for many weeks and she claims she has no control over the Globo billing and says she will check with her team, except she hasn't got back to me with anything from the team about this so-called issue. Now they are not replying to me via the chat or email. There have been no updates from the team. Now I'm just being ignored about this and now have my money which is approximately $128 USD. I'm very angry now and they are making it worse by ignoring me completely and not providing me with any indication of what is happening and if they will even give my money back and if so when. They've lied to me several times. So avoid this company at all costs! Worst customer service experience ever! If I could give zero stars I would. REFUND MY PAYMENT LIKE YOU PROMISED YOU WOULD GLOBO! SCAM!

I had been using it for many months and suddenly it no longer works, it made me lose a lot of money on advertising

terrible - never found a use for it and they continued to charge us after we removed their app!

customers support would solve issue, week later still nothing done. i understand sometimes delay but just forgetting someone's issue is no service.

Their customer support is very, very poor. I tried the paid version, but the support team member couldn't care less to help.

Non-existent live support. There's a "Start a Live Chat" button but clicking it literally does nothing... How does this app have 2,000+ 5 star reviews?

horrible support, tried for 4 days and could never get a response , or straight answer . deleted the app and installed avis plus

Cancel subscription

I canceled my membership but still no refund.

Ich zahle für die App und die Formulare werden nicht angezeigt. Ich habe schon mehrmals versucht den Kundenservice anzuschreiben und keiner reagiert