Globo Product Options, Variant

Excellent customer support and they fix any issue you might face in a very professional and detailed way.

Globo has been an absolute game-changer for my personalized business! Their features are incredibly helpful, and the support team is always responsive and efficient. They've made it easy to customize my store to fit my needs perfectly. Highly recommended!

A great app, fairly easy to use, a little manual, but does the job.

However, what has given me a real 5* experience is the customer service and technical support that they provide.

I have spoken with 2 excellent customer service agents, Helen and David, who have both gone above and beyond, helping me understand how it all works and providing solutions that I'd otherwise have to hire an experienced developer to help me with.

Give them both a raise!

The support is amazing! They always respond quickly and solve any challenges we face while creating the best add-ons for an outstanding customer experience. Mainly we are working with Helen. If something doesn't work or if we have ideas for improving an optional add-on, shecustomize it for us. That's fantastic! Our team truly appreciates her and all Globo Product team!

I waited to write this review until I had more than one interaction with the company. The first was perfect, but I waited until the second to be sure... it was just as perfect! I needed some advanced customizations made to better suit the app integrations with my workflows and packing slip printouts. Helen and the crew were more than accommodating, professional, and fast at getting my requests done!

Helen was great, responded so quickly and was able to put all the variables on my customers printout, as they were not listed when I printed it. They are now, which is great!
Thanks

Globo Product Options has been an incredible addition to our store! The app works flawlessly, offering a seamless experience for adding custom product options. It’s flexible, easy to use, and has significantly enhanced our store's functionality. On top of that, their customer support is top-notch—quick, knowledgeable, and always ready to help with any questions or adjustments we need. Highly recommended for anyone looking to improve their Shopify store with custom options!

The support is great and they will try and help when possible. The time delay is a bit of an issue though with being GMT+7 hours and sometimes you have to wait a day for things to be done. But the app is great value.

Very useful for our business. Anytime we have had issues with it customer support has been extremely helpful. Recently we had help from Helen who quickly fixed the issue we were having with our product.

Quite responsive and helpful in fixing issues, been using the app for over 2 years now. Works good.