Globo Product Options, Variant

Yikes, where to start? Save your money, save yourself the trouble and don’t bother with this app. Constantly breaks down, corrupting your store without warning, and the app developer never takes responsibility or learns from their issues to do better. I cancelled the app, they were supposed to refund me, two weeks down the line still no refund and no explanation why my money isn’t being given back. And Shopify let’s them!

Had the app for years at the highest level with no problems, then randomly stopped working on some products, conditional formatting completely wrong. Spoke to the chat, advised they had fixed, used once then broke again. Multiple messages and emails and zero feedback except "give us time we are working on it" Zero answers. No fix except "it won't happen again if you create all new ones" I have put hundreds of hours into very complex conditional formatting for over 50 products and they could not have cared less. To have an eCommerce site down for over 24 hours is unacceptable, but more than that, the lack of care and understanding by their chat team and the "we will get back to you when we know" with zero updates is very very frustrating. Will be moving to another app asap

DO NOT USE. Their English is extremely poor. They knock out app settings then deny they ever had them and deny the changes were made by them even though only I have access to the app and I made no changes. Zero ownership taken for their mistakes and point blank refuse to let you speak to a manager. Also back to the poor English - they kept referring to 'past dates' seemingly not understanding that 'past' is something that is in the past, aka, has been and gone. They could not grasp the difference between past and future. Very concerning. Poor poor customer service and poor app that is now extremely expensive too!!

Je ne souhaite plus bénéficier du forfait globo product option

App updates are constantly wiping out custom data on my new orders, forcing me to cancel them. I am very disappointed that no effective solution has been offered to resolve this problem yet

Such horrible customer service! They don't care about the people that are paying their ridiculous high monthly fees. Which keeps them in jobs... They can't make their app work with standard shopify features.

Great customer service. hats off for that, but this app does not support new Shopify themes. I have been reporting issues from the beginning, but no proper solution has been provided. They keep suggesting we use themes like Dawn, so what is the point of purchasing a new theme? I even subscribed to their third plan. Yes, the app does its job and is good in that sense, but what is the point if it cannot support newer themes? Do not tell clients to switch to a theme like Dawn when they have already paid for a new Shopify theme and your app and are simply asking for assistance. Very disappointed.

Après avoir échangé avec Sarah par e-mail et après qu'elle m'ait confirmé que cette application était en mesure de répondre à mes attentes sur le plan gratuit, j'ai fini par télécharger ladite application. Quelle erreur de ma part d'avoir fait ça car rien n'est aussi simple et fluide que décrit dans les avis. Un vrai casse-tête à paramétrer et en plus, rien ne fonctionne vraiment comme il faut. Je ne parviens pas à faire ce que je voulais avec cette application et pire encore, une opération simple et basique comme ajouter un prix différent par option de variante est payante. Je voulais ajouter plusieurs photos sur chaque option mais cette application semble limiter le nombre de photos par option à 1 seule photo par option. Je pensais avoir trouvé une pépite avec cette application et j'ai en fait perdu deux jours pour rien à m'attarder sur ça. Vraiment très déçu. De plus, le chat est vraiment tout pourri car sur n'importe quelle autre application Shopify ou tierce on peut envoyer des photos ou des captures d'écran via le chat pour mieux s'expliquer avec fluidité lors de problèmes rencontrés et là même pour envoyer juste une seule photo c'est pas possible. Donc si même le chat est tout pourri, franchement ça fait vraiment pas sérieux. Franchement je m'attendais à beaucoup mieux mais là, c'est raté.

A terrible experience. This customer service representative didn't respond at all, was extremely impatient, and just kept repeating themselves.

Not worth it and they took money after I canceled and uninstalled the app.