Globo Product Options, Variant

Globo is ignoring me about the refund they supposedly sent through but actually haven't. Shopify have confirmed to me that they have not processed the refund. This issue has been going on for weeks now and they claim to have refunded it but no refund is showing anywhere and Shopify billing has told me that they have not processed any refund that they can see. So Globo has taken the money for a whole years subscription and promised to refund it and haven't actually done so. I have been talking to Rosie on Globo for many weeks and she claims she has no control over the Globo billing and says she will check with her team, except she hasn't got back to me with anything from the team about this so-called issue. Now they are not replying to me via the chat or email. There have been no updates from the team. Now I'm just being ignored about this and now have my money which is approximately $128 USD. I'm very angry now and they are making it worse by ignoring me completely and not providing me with any indication of what is happening and if they will even give my money back and if so when. They've lied to me several times. So avoid this company at all costs! Worst customer service experience ever! If I could give zero stars I would. REFUND MY PAYMENT LIKE YOU PROMISED YOU WOULD GLOBO! SCAM!

Helen customised the layout for me to match the theme of our shopify.
Fast, great communication. Thank you so much Helen!

I was having a hard time creating text fields and options for my ordering system. Until I was recommended by a Shopify Customer Service to this app. It was simple to use, I also got help from Helen, one of the staff working in Globo Product Options, She is very prompt and her service is just really on the ball.

Very useful. The customer service was excellent. Thanks to Rosie for help.

Had excellent support from Mike, managed to fix my issue within minutes of me first contacting support

Very easy do use app which does what it is supposed to do!
Even more impressive is the outstanding live support that makes the set up more than easy-THANK YOU Helen!:)

Tried many apps like this in the past, but this is the best of them.

Great and quick customer support when it's needed

App molto carina e facile, servizio clienti top! Potrebbe aumentare le vendite se usata correttamente, Helen è stata super professionale e brava!

Pretty easy to navigate through. good customer service

Speedy service and resolution of the issue.