Globo Product Options, Variant

It takes a while to get the hang of it, but once you understand it ---> its great!

We have alot of complex options so we've used the HTML classes to write our own custom options and functionality.

The support is really fast and helpful, nothing bad to say about it.

Rosie and mike have helpt a bunch.

I am disappointed with this app and there is a fundamental flaw in how this has been set up that all potential customers of this app need to be aware of.

This is an issue that has affected me in two different ways so far, and both times I’ve gone back to support who escalated it to the dev team. After initially trying to make out like I had the problem and not their app—which really riled me even more—they eventually admitted both times that it is an issue with the app which needs to be manually overwritten.

So what is the issue?

The app is great in terms of setting all of the linked products you want listed on your product pages. You can create groups and cross-link by lists, swatches, etc.

The problem is: the app caches and stores both the image and title/description of products at the time you link them. But if you go back and make changes to the product in Shopify, the app holds onto the old title/image exactly as they were when originally cross-linked, and it does not automatically update the content.

Here’s an example:
If a product had wrong info in the title (e.g. “1200mm high” when it should be “2200mm high”), the title shown in your cross-link will still display “1200mm high” even after you correct it in Shopify. The only way the app picks up the change is if you manually remove the link and re-add it again. I have hundreds and hundreds of cross-linked groups, so every time I change something I should not have to manually go in and update all of these. The app should update itself.

The same applies for images. I noticed this early when building the store: some products I cross-linked didn’t yet have images. After adding images later, the product pages still showed blank thumbnails. When I asked support why this was, they told me I needed to re-create the links now that the images were added—again confirming the same issue: the app does not have a live feed and does not update itself. Yet nowhere in the app or its instructions is this mentioned.

And just like titles, if I change an image later, the cross-link will hold onto the old image indefinitely unless I manually update it.

This is a major, major flaw in how this app works. I have brought this to support and the developers’ attention, and the lack of response or proper acknowledgement is alarming.

This is an app that wants to charge an ongoing monthly fee for a service that leaves you with cross-links showing out-of-date titles and images—unless you manually remember to go back and re-do them.

Be aware also that when you try to raise issues, the developers seem more interested in telling you that you’re wrong than in actually reading what you’re saying. Who is bringing up the issue here, and who should be providing the answers?

I have spent a LOT of time setting up what will be over 1,400 sets of cross-linked models—only to now learn that these will NEVER auto-update unless I manually remove and re-add them any time something changes.

This has left me regretting using this service, as it simply does not deliver in terms of how it has been designed. Be aware…!!

I installed this app as I needed more than the measly 3 options that Shopify provides. I had a few issues with getting the information pulling through into the email confirmation. Got in touch with support and Clara was in touch with me within about 10 minutes. She asked if I would like anything else; I said in an ideal world I'd like this and that to be done. It was all done by the time I got up the next morning. I then went back and asked if they could change the location of their option buttons and it was done overnight. No back and forth, done right first time. Highly recommended!

The best App I have downloaded for my business. The free version is more than sufficient for me at the moment but I do plan to upgrade to a paid version as my business expands.
Every time I have needed to get in touch with the team for support, my query is answered within a matter of minutes. The chat feature is really efficient and I couldn't fault a thjng!
Thank you :)

Excellent support and a very powerful app.

We had a complex setup with multiple product options and add-ons, and after some products were accidentally deleted, our add-to-cart stopped working correctly.

Clara from the support team was absolutely amazing. She carefully checked everything, identified the missing add-ons, recreated them, and made sure all product templates were working perfectly again. She was fast, clear, patient, and very professional throughout the whole process.

Thanks to her help, everything now works flawlessly. Highly recommended app, and special thanks to Clara for the outstanding support!

— Stavros

Great App and Excellent Support by Rosie!

I had complex requirements for product options and cart layout (grouping add-ons). Rosie from the support team was incredibly helpful and solved my issues quickly with custom coding. Now my cart looks professional and organized. I highly recommend this app and their support team!

The add-priced items were being removed from my shopping cart, which confused me for a long time. Helen helped me remove them.My problem had taken a long time and Helen had tried many times. I am very grateful for this.

A really supportive team! It was late but the team still stayed online to assist me. I've used globo product options app in my previous company too as I find it easy to use. They take feedback well and have noted new features to put in place. Thanks, Team!

Rosie always replies to my chat questions and solves my issues. Over and beyond customer support and much needed app for my customizer feature for our products

We have been using this app for a few years now - it works exactly as described.
There are some restrictions with the app, hence the 4-star review, but the support team deserves a full 5 stars for their effort! Well done.